car runs a lot better, loan car was also appreciated, reception staff where good. car was returned all ok and cleaned, thanks.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great service polite staff. Only downside was Service department didn’t answer the phone, I tried 5 times before I finally got through.
企業が回答しました
My car was recalled for a BMS update. When I collected my car I found part of the battery cover on the bonnet/wioers. If not noticed it could have been lost whilst driving. Evans Halshaw have been... もっと見る
企業が回答しました
I had an excellent experience purchasing my car from this dealership from start to finish. The entire team was professional, friendly, and genuinely helpful throughout the process. They took the t... もっと見る
企業が回答しました
企業情報
当該企業による記述
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
連絡先
Mansfield Road, Parker Centre, DE21 4SZ, Derby, England, 英国
- 0162 3765177
3.6
まあまあ
28件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
car runs a lot better
car runs a lot better, loan car was also appreciated, reception staff where good. car was returned all ok and cleaned, thanks.
2026年7月30日
Evans Halshaw - Hyundai Derby からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Derby Customer Services
1st Service since purchased car from independent dealer. Wanted Dealer Service and Recalls sorted
Great service polite staff.
Only downside was Service department didn’t answer the phone, I tried 5 times before I finally got through.
2026年7月23日
Evans Halshaw - Hyundai Derby からの回答
Hello Craig,
Thanks so much for your positive feedback and for choosing us. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services
Outstanding customer service
I had an excellent experience purchasing my car from this dealership from start to finish. The entire team was professional, friendly, and genuinely helpful throughout the process. They took the time to answer all my questions, explained everything clearly, and never made me feel pressured into making a decision.
The vehicle was presented in immaculate condition, exactly as described, and the buying process was smooth, transparent, and hassle-free. Their customer service was outstanding, and it’s clear they truly value their customers and take pride in what they do.
I would highly recommend this dealership to anyone looking for a reliable vehicle and an honest, stress-free buying experience. Thank you to everyone involved for making the whole process so easy—I couldn’t be happier with my new car and will definitely return in the future!
2026年7月23日
自発的なレビュー
Evans Halshaw - Hyundai Derby からの回答
Hello Nichola,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Poor service and communication
My car was recalled for a BMS update.
When I collected my car I found part of the battery cover on the bonnet/wioers.
If not noticed it could have been lost whilst driving.
Evans Halshaw have been contacted with details and photos, no response received.
2026年6月22日
自発的なレビュー
Evans Halshaw - Hyundai Derby からの回答
Hello Tom,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have not been contacted regarding your ongoing complaint.
Please email our Customer Services team via help@evanshalshaw.com, and we will ensure that contact is made with you.
We apologise for any frustration caused to you in the meantime.
Thank you
Evans Halshaw Hyundai Derby Customer Services
service reception very difficult to get…
service reception very difficult to get hold off
told car would be ready for 5 turned up clearly still working on car even have dropped car off the day before for a job they said was 3 hours final got car 45 mins later
2026年5月28日
Evans Halshaw - Hyundai Derby からの回答
Hi Robbins,
Thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Derby. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Derby Customer Services
Great service from Hyundai
Smooth communication, very professional service, nice staff. Highly recommended!
2026年6月3日
Evans Halshaw - Hyundai Derby からの回答
Hello Joanna
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Limbo
Limbo.
They have had my EV a week now (second visit) and not done a thing.
First time it went in (won’t charge on DC) they just sent it back saying there’s nothing wrong. They literally can’t test it on DC as they don’t have a DC charger and no company card to test public charging HOW IS THAT MY PROBLEM?
They refused to look at it as they had no ‘proof’, didn’t call me or anything just returned it to Available Car who have also been awful.
Second time now it took them literally 4 days to even look at it, then they asked the basic questions that we went through already and had NO RECORD of it coming in before. I emailed them with a detailed list of troubleshooting I had done which nobody can find. To be asked ‘did you try another charger’ seven weeks in after going through everything multiple times on the phone and emailing details of everything across is beyond annoying.
It’s now ‘with technical’ at Hyundai HQ and has been for 48 hours. They can’t chase for updates as it’s all through a portal so I’m just waiting. Technical are apparently going to tell them what to do and how to fix it, but without access to fast chargers how will they know if anything is fixed?
2026年6月4日
自発的なレビュー
Evans Halshaw - Hyundai Derby からの回答
Hi Alex,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Evans Halshaw Brand Customer Services
Evans Halshaw - Hyundai Derby からの回答
Hello Gourley,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Derby Customer Services
The service was exceptional
The service was exceptional. My car was ready to collect before the expected time. Everyone was very helpful and efficient.
2026年5月22日
Evans Halshaw - Hyundai Derby からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Car returned not cleaned
Car returned not cleaned. Optional air conditioning price increase. It was less than £50 two years ago & nearly £150 now so we chose not to have it done this time.
2026年5月21日
Evans Halshaw - Hyundai Derby からの回答
Hello Tony,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Brand Customer Services
Hyundai electric fault returned not…
Hyundai electric fault returned not fixed the next day having been in for fixing for 2.5 days.
2026年5月20日
Evans Halshaw - Hyundai Derby からの回答
Hello Nicholas,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Evans Halshaw - Hyundai Derby からの回答
Hello Eric,
Thanks for taking the time to leave your review. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Evans Halshaw Brand Customer Services
I am extremely disappointed with the…
I am extremely disappointed with the level of service and communication I received. I left my car in for a service and was told via the service review/check that the car was completed around 12pm. Despite this, nobody contacted me at all during the day to let me know it was ready.
When I arrived at 5:30pm to collect the car, I was told “they must have gone home,” even though the dealership closing time was clearly stated as 6pm. After escalating the issue to management, no manager ever got back to me.
The courtesy car situation was also unacceptable. I was given a manual petrol car despite being used to driving an electric automatic vehicle, and it only had around 30 miles of fuel/range left on it when I had already explained I needed the car the following morning. While technically driveable, it was completely unsuitable for my circumstances.
What made the experience worse was the complete lack of apology or accountability. Everything was brushed off as though this level of service is normal. One staff member even responded to my complaint by saying the service review “is not an indication of when the car is ready.” I have been taking cars in for services and MOTs for over 20 years, and if there are no issues, I have always at the very least received the car back the same day with proper communication and usually cleaned inside and out — something else that was not done here.
This was especially disappointing as the vehicle is used for a disabled person, making communication and suitable arrangements even more important.
Overall, very poor customer service, poor communication, and no ownership taken when concerns were raised as of 14/5/2026
2026年4月20日
自発的なレビュー
Evans Halshaw - Hyundai Derby からの回答
Hello Gareth.
Thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Derby . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Derby Customer Services
Evans Halshaw - Hyundai Derby からの回答
Hello Jane,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand how we can make things right, please reach out to our dedicated team at help@evanshalshaw.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us, and we're eager to make things better for you.
Best regards,
Evans Halshaw Brand Customer Services
Evans Halshaw - Hyundai Derby からの回答
Hello Dawn,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Professionally and efficient service
Professionally and efficient service. Time slot system worked well
2026年5月5日
Evans Halshaw - Hyundai Derby からの回答
Hello Janet,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services
Overall, I am quite satisfied with the service.
Overall, I am quite satisfied with the repair process. However, it often takes a long time for someone to answer the phone, and no one picked up during previous attempts to make arrangements. On the positive side, the staff are generally very polite. One area for improvement would be ensuring that calls are answered promptly, especially when customers need to make a booking.
2026年5月1日
Evans Halshaw - Hyundai Derby からの回答
Hello Allen,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Hyundai Derby Customer Services
Excellent effort from the service…
Excellent effort from the service department and technicians
2026年4月30日
Evans Halshaw - Hyundai Derby からの回答
Hello Kevin,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
5 stars to adam.
Adam was great nothing to do with him when your told by sales manager they would put fuel when you pick the car up. They really should stick with what they say.
2026年4月27日
Evans Halshaw - Hyundai Derby からの回答
Hello Shaun,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Hyundai Derby Customer Services
Excellent service after false start.
After a bad start, resulting from loss of appointment details during the recent ‘takeover’, the team at Evans Halshaw provided a smooth and thoroughly professional service. Thank you to Mark and all in reception and the workshop.
P.S. Should make clear that this is a review of Evans Halshaw (Hyundai) Derby only. Know nothing about other branches.
2026年4月22日
Evans Halshaw - Hyundai Derby からの回答
Hello Martin,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Derby Customer Services
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