Work on car seems very good. Work done was a service and replacement part as part of a manufacturers recall.Staff kept me informed of progress. Courtesy car a welcome bonus. I have knocked off a star... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was very happy that Genesis Edinburgh brought an GV60 over so that I might test drive. I was immediately smitten! The process of then identifying th car I wanted took about 1 day and the car was the... もっと見る
企業が回答しました
Although I had over an 8 week wait (which is just not good service time) to repair a faulty horn I finally got it repaired. LEEDS GELDARD RD HYUNDAI All the staff Dan & service manager were very he... もっと見る
企業が回答しました
No loan car when 1 was promised. Car didn’t actually arrive back faultless. Not recharged as it should have been. Not a good experience.
企業が回答しました
企業情報
当該企業による記述
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
連絡先
151 Gelderd Road, LS12 6BZ, Leeds, England, 英国
- 0113 224 4989
3.8
ほぼ満足
766件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Evans Halshaw - Hyundai Leeds からの回答
Hello Brian,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
DONT BOOK TEST DRIVE !!!!
I called and book , some car yesterday for test drive , I should be test drive today , Firstly I been told they done done test drive straight away , asked many questions about test drive . Secondly I told car in garage to fix something, not ready for couple days for sale . And finally been told ,car will be ready 1 hours to drive . Make your mind HUNDAI LEEDS.
Car was nearly £20k . I keep my money business somewhere else. Don’t recommend go business with Hyundai LEEDS. Rubbish costumer service and experience. 0 star if I can give them.
2026年2月3日
自発的なレビュー
Evans Halshaw - Hyundai Leeds からの回答
Dear Saadi,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Hyundai Leeds. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Hyundai Leeds Customer Services
The length of time to get my car looked…
The length of time to get my car looked at was 3 months! Once i booked to get it serviced it was 3 weeks.
2026年1月28日
Evans Halshaw - Hyundai Leeds からの回答
Hi Neil,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com? They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
The repair was carried out promptly…
The repair was carried out promptly once part had arrived.
2026年1月19日
Evans Halshaw - Hyundai Leeds からの回答
Hello, Gary.
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services
Really poor service and maintenance…
Really poor service and maintenance team. It feels like there is zero management and zero accountability.
I suspect technicians are not trained properly.
They had the car for 5 days. Very little communication or updates. Less than 1hr of work carried out. Main fault couldn't be fixed.
2026年1月15日
Evans Halshaw - Hyundai Leeds からの回答
Hello Larry.
Thanks for sharing your feedback on your experience with Evans Halshaw Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Been waiting 6 weeks for a £800 refund - now getting radio silence
Bought a car outright at the beginning of December. Paid for the extended warranty and cancelled it the following day. Was told I'd receive the £795 refund within 6 days. I am still waiting. I received no reply to my recent emails, nor my ticketed complaint. Ive noticed someone else had similar issues further down the reviews but received their refund within 9 days. Ive now been waiting 6 weeks and have had to result to asking my bank to step in to help. Great service when they are getting a sale. Couldnt care less once you drive away.
2026年1月20日
自発的なレビュー
Evans Halshaw - Hyundai Leeds からの回答
Hi,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Long wait time for appointment not…
Long wait time for appointment not taking between team did not come away with the item I really wanted.
2026年1月19日
Evans Halshaw - Hyundai Leeds からの回答
Hi John,
Thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Leeds. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Leeds Customer Services
Evans Halshaw - Hyundai Leeds からの回答
Hi,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Brand Customer Services
Amy in the service department was a…
Amy in the service department was a really good person to deal with.
2026年1月15日
Evans Halshaw - Hyundai Leeds からの回答
Hello,
We appreciate you taking the time to leave us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Hard work to deal with.Searched for a…
Hard work to deal with.Searched for a car on their web site,the contact telephone number is obscured by a banner that can not be moved.Found an external number,called it and it rang out.Completed an online form and received a text to say somebody would call me,but nobody did.Very strange sales marketing process?? Either understaffed,or very poorly managed.
2026年1月13日
自発的なレビュー
Evans Halshaw - Hyundai Leeds からの回答
Hi Arif,
I am sorry to hear that you are struggling to get through to our dealership in Evans Halshaw Hyundai Leeds.
Please email us with your details to help@evanshalshaw.com, and we will ensure that you are contacted back.
Thank you,
Evans Halshaw Hyundai Leeds Customer Services
Evans Halshaw - Hyundai Leeds からの回答
Hello Mark,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Hyundai Leeds Customer Services
very disappointed
Took a vehicle on finance on the 19th of October and had nothing but issues since collection. The vehicle was off the road for 3 weeks in December and has since been returned, but the work we advised of doesn’t seem to be done, and have not received clarity on what has been completed despite requesting. Being heavily pregnant and being without a reliable vehicle is extremely stressful and worrying. Emails have been sent back and forth, and we are getting nowhere. It gets passed to the after sales team and then nothing. Really unhappy with the service since collecting the vehicle.
2025年10月19日
自発的なレビュー
Evans Halshaw - Hyundai Leeds からの回答
Hi Shakira,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Evans Halshaw Hyundai Leeds Customer Services
Disappointing customer service
Disappointing customer service. Car went in for its yearly service and the locking wheel nut wasn't returned. I went back to the dealership to ask if they could find it and the person I spoke to said the technician who worked on my car isn't in but they'll get back to me early next week, they also came to the car to check if they could find it, which they couldn't. The dealership didn't contact me the week after and they never picked up the phone on the service line despite trying several times over the course of a few days. A family member went on my behalf to follow up and they were told again to check the car - unsurprisingly they couldn't find the locking nut either. They went back the day after to be told the dealership can't do much about it but here's a website that you can use to purchase a replacement.
Now the money it costs to replace the locking wheel nut isn't really the problem I have, it's the fact that it was left out for the mechanic to use if they needed and it wasn't returned after the service. The dealership could have said 'you've come to us five years in a row to have your car serviced, we'll get you a replacement' instead they gave me the run around and told me multiple times to check my car as if I'm a simpleton that doesn't know how to look for things in my own car. Is it really that far fetched that a dealership loses a component considering how many cars they deal with?
It's unfortunate because I like my Hyundai and I like the brand but I'll certainly not use Evans Halshaw Hyundai Leeds again and I'll tell friends and family to avoid them also.
2025年12月10日
自発的なレビュー
Evans Halshaw - Hyundai Leeds からの回答
Hi Whinmoor,
I am sorry to hear that you are struggling to get through to our dealership in Evans Halshaw Brand.
Please email us with your details to help@evanshalshaw.com, and we will ensure that you are contacted back.
Thank you,
Evans Halshaw Brand Customer Services
Evans Halshaw - Hyundai Leeds からの回答
Hello Edmund,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Hyundai Leeds Customer Services
Evans Halshaw - Hyundai Leeds からの回答
Hi John,
Thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Leeds . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Leeds Customer Services
Poor customer service
Poor customer service at Evans Halshaw Hyundai Leeds. Amy Graydon invoiced my car service with the wrong mileage and also wrote the wrong mileage in the service book. When I asked for a corrected invoice with the actual mileage, she said it would be changed in the system but refused to provide a new invoice.
When I asked to speak to a superior, I was told only the manager could issue a refund and create a new invoice, but the manager is on annual leave until 29 December. On top of this, I was not provided with my MOT certificate.
This has left me with incorrect service records and missing documents, with no proper solution offered. Very frustrating and unprofessional experience.
2025年12月17日
自発的なレビュー
Evans Halshaw - Hyundai Leeds からの回答
Hi Sebastian,
Thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Leeds. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com? They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Leeds Customer Services
I woule like to say Aqib of Hussain…
I woule like to say Aqib of Hussain provided a good service when I purchased my BMW X5.
2025年4月9日
自発的なレビュー
Evans Halshaw - Hyundai Leeds からの回答
Hello Usman,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Hyundai Leeds Customer Services
Evans Halshaw - Hyundai Leeds からの回答
Hello Mark,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leeds Customer Services
Kai was very friendly and helpful in…
Kai was very friendly and helpful in purchasing my new car. Was very patient with us and answered all questions and told us everything that we needed to do.
2025年12月16日
自発的なレビュー
Evans Halshaw - Hyundai Leeds からの回答
Hello, Sarah
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Evans Halshaw - Hyundai Leeds からの回答
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。