Evans Halshaw - Hyundai Leicester レビュー 

259
TrustScore 5段階評価の3.5

3.7

Aylestone Road, LE27QN Leicester, England, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great service from start to finish from Ihsan . He helped me with purchasing my new car, talked me through everything I needed to know and discussed all options available to me. A pleasant experience... もっと見る

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5つ星のうち1の評価

How big is the customer help department? A quarter of all the reviewers are being asked to contact them to give more details about their bad experience! Where does the dealership principal park? He... もっと見る

5つ星のうち4の評価

Mr. Ihsan and Mr. Miguele were super helpful right from the very beginning. They guided me through all the documentation and paperwork step-by-step, making everything clear and easy to understand. Th... もっと見る

企業が回答しました

5つ星のうち5の評価

Part exchanged my car here today and must say the service was second to none. A huge shoutout to Nick who made the sale hassle free and gave us all the time in the world to make sure we were happy.... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

3.7

まあまあ

TrustScore 5段階評価の3.5

259件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.7

すべてのレビュー

(259)

過去12か月のレビュー数: 5,575

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Terrible place buy at your peril second…

Terrible place buy at your peril second hand car waste of time bought second hand car from these cost me 4000 to put it right timing chain knackered turbo wastegate clutch flywheel should be shut down danger to your wallet and of course waranty covers none of these items you can see why this company is on borrowed time cant you should closed down absolutely awfull company

2025年4月16日
自発的なレビュー
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Dear Andrew,

Thank you for taking the time to rate the experience you have had with Evans Halshaw Hyundai Leicester . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.

Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.

Evans Halshaw Hyundai Leicester Customer Services

5つ星のうち5の評価

Very helpful especially cherelle was…

Very helpful especially cherelle was amazing told me what that what

2026年1月21日
自発的なレビュー
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Hi Alex,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Cherelle at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

5つ星のうち5の評価

Part ex and car purchase

Part exchanged my car here today and must say the service was second to none. A huge shoutout to Nick who made the sale hassle free and gave us all the time in the world to make sure we were happy.
Originally went in for something different but left far happier with a suggestion Nick made. Nick, thankyou for your patience, advice and knowledge. Would highly recommend to anyone thinking of purchasing a car!

2026年1月20日
自発的なレビュー
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Nick at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

5つ星のうち1の評価

Vehicle mis-sold despite “123-point…

Vehicle mis-sold despite “123-point Quality Inspection”
I purchased a used vehicle from Evans Halshaw, advertised as having passed a “Quality Assured Inspection”, a “Background & Status Check”, and a 123-point quality inspection checklist, which is supposed to ensure the vehicle is adequate and fit for sale.
Despite this, I later discovered the car had missed a major manufacturer-required service (wet belt replacement) while it was in the dealership’s ownership — a critical service item that can lead to serious engine failure.
In addition, the vehicle was returned under warranty for steering-related faults, which I was assured had been addressed. However, only five months later, the same steering components were recorded on the MOT as severely deteriorated, raising serious concerns about the quality and effectiveness of the earlier “repair”.
I raised these issues multiple times with dealership management and head office, but neither showed any real interest in resolving my complaint, despite repeated contact attempts on my part. I felt completely dismissed as a customer.
Because responsibility was denied, I was left with no option but to pay £1,370 out of my own pocket to carry out essential repairs to keep the vehicle safe and roadworthy.
Given the existence of a 123-point inspection checklist that is meant to ensure the car is suitable for sale, I believe this vehicle was mis-sold. I am now pursuing recovery of my repair costs through formal legal channels.

2026年1月20日
自発的なレビュー
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Hi Tara,

We understand your frustration and apologise for the negative experience you had.

We value your feedback and will use it to improve our service.

Evans Halshaw Customer Services

5つ星のうち5の評価

Brilliant service throughout

We recently purchased a new car from tariq.He was very helpful and made the whole process easy.
No pushy sales, just clear information and advice.
Thank you for your amazing service.
Would definitely recommend.
Great car and aftersales care.

2026年1月20日
自発的なレビュー
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Hi Paula,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Tariq at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

5つ星のうち5の評価

Bought my third car from Tariq

Bought my third car from Tariq. Great service as always!!! Thank you Tariq for always looking after me

2026年1月20日
自発的なレビュー
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leicester Customer Services

5つ星のうち5の評価

Fantastic Receptionist!

I visit here quite often, and every time I go I’m welcomed by Cherelle on Reception without fail - she always offers me a drink and makes me feel welcome - she is an asset to your company and is incredibly good at what she does. She sets a model example of how front of house should be!

2026年1月16日
自発的なレビュー
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Hi Anthony,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Cherelle at Dealership.
Have a lovely day!
Evans Halshaw Hyundai Leicester Customer Services

5つ星のうち1の評価

Second hand car sale was great until a…

Second hand car sale was great until a leak noticed 2 weeks into ownership due to coolant light . Then the nightmare begun 1 month to get it in and 1 month to repair questioning wethrr they actually do anything as I see nothing that looks to have moved and no explanation , poor communication , ignored by management and then manger sent snotty and poor replies . No point go private over using them they take the money and after sales is terrible in every way

2025年11月25日
自発的なレビュー
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Hi Daniel,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Evans Halshaw Brand Customer Services

5つ星のうち2の評価

Communication has been very poor

Communication has been very poor. Telephone calls were not followed up and call backs not made when promised. I found it very difficult to get reports about any progress of my repair. While waiting for a part they allowed the battery to go flat.

2025年11月11日
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Hi,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Evans Halshaw Hyundai Leicester Customer Services

5つ星のうち4の評価

Fast and efficient

Fast and efficient, good customer liaison during the service.

2026年1月14日
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Hello Brian,
Thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Evans Halshaw Brand Customer Services

5つ星のうち5の評価

The best receptionist is Leicester

I visited earlier this week. The receptionist called Katrina was very friendly, offering tea and biscuits whilst I waited. She was very chatty and friendly. A very welcoming smiley face, she made my day. I will be sure to return to buy a car one day.

2026年1月13日
自発的なレビュー
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Hello Rob,
Thanks for sharing your recent experience!
It sounds like Katrina has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Evans Halshaw Brand Customer Services

5つ星のうち5の評価

I bought a used Genesis GV60 from here…

I bought a used Genesis GV60 from here and the sales guy, Ben, couldn't have been more helpful. I spent over an hour with him test driving a couple of cars, before I decided on a particular model. The purchasing experience was very smooth - communication pre and post purchase has been great too! I thoroughly recommend them if you are considering a Genesis purchase.

2026年1月10日
自発的なレビュー
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Hello Dave,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

5つ星のうち4の評価

Professional individual

We walked in one Sunday looking for a used car for my son. Introduced to Tariq who assisted us. Told him our specific requirements and budget and he shortlisted all cars available within the dealership.
We chose a car and he arranged for it to be brought over to Leicester.
When we were happy to purchase he arranged for the car to go through their service department for a full health check and valet.
We had the car within 10 working days.
Tariq is a very professional individual who puts the customer first and ensures a smooth experience.

2025年12月29日
自発的なレビュー
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Hello,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Evans Halshaw Brand Customer Services

5つ星のうち5の評価

Tariq is very personable

Tariq is very personable. He explained all the process for buying a used car. He is very efficient and accessible.

2026年1月12日
自発的なレビュー
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

5つ星のうち5の評価

Ben love at Genesis

Ben love at Genesis was, very helpful and extremely professional. We have been to many showrooms and Ben's service was among the best we have had. We will be coming back with family members

2026年1月9日
自発的なレビュー
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Hi Pammie,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Ben at Dealership
Have a lovely day!
Evans Halshaw Hyundai Leicester Customer Services

5つ星のうち5の評価

Excellent customer service

Excellent customer service. Would highly recommend dealing with Tariq for used car sales.

2026年1月5日
自発的なレビュー
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Hi Kevin,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Tariq at Dealership
Have a lovely day!
Evans Halshaw Hyundai Leicester Customer Services

5つ星のうち5の評価

Staff

I did not have a good experience at this garage but Cherelle who works on reception is a credit to that place. She came over, asked if I was OK, asked if I wanted a hot drink and had a lovely conversation. She deserves five stars also Joshi in service department too.

2026年1月7日
自発的なレビュー
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Hi Wendy,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Cherelle and Joshi at Dealership
Have a lovely day!
Evans Halshaw Hyundai Leicester Customer Services

5つ星のうち5の評価

Bought a car from Tariq

Bought a car from Tariq. Great service! Thank you so much for all your help

2026年1月7日
自発的なレビュー
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Hi Quareshy,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Tariq at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

5つ星のうち5の評価

Great customer service

Great customer service, would highly recommend!

2026年1月5日
自発的なレビュー
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Hello Jason,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leicester Customer Services

5つ星のうち5の評価

Everything was explained clearly

Really friendly staff , Alex made sure everything was explained clearly they weren’t pushy and made the process easy.

2026年1月6日
自発的なレビュー
Evans Halshaw - Hyundai Leicester ロゴ

Evans Halshaw - Hyundai Leicester からの回答

Hello Evie,
Alex will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

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