I recently bought a car from the used car section of this dealership. When I bought it the glove box wouldn’t shut properly, there were scratches as if it had been scraped along a bush or someth... もっと見る
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Had a great day at the classic car event today, some beautiful older Aston Martins & stunning not so old ones. Beautiful Porsche’s, Ferrari’s & Lamborghini’s with a stunning Hurricane in bright oran... もっと見る
企業が回答しました
Had a fantastic experience in store from Kyle. His expertise was second to none and he is a great asset to the team in Edinburgh. He treated us very respectfully and explained things about the new car... もっと見る
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I didn't have to wait long at all to get my vehicle back, the part was ordered one day and got my car back a day and a half later
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企業情報
当該企業による記述
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
連絡先
1 Bankhead Avenue, Sighthill, EH11 4AA, Edinburgh, 英国
- 0131 450 5300
4.4
優良
795件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service today from Bill when…
Excellent service today from Bill when buying a new car!
2026年6月20日
自発的なレビュー
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hi Sav,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Bill at EvansHalshaw Renault Edinburgh West.
Have a lovely day!
Evans Halshaw Renault Edinburgh Customer Services
Appalling Customer Service
I would not recommend Evans Halshaw Edinburgh to anyone. I recently bought a used car, we paid the deposit and signed the paperwork ready to pick up the car the next week. In the meantime, the car had been involved in an accident in the forecourt, with the driver side paintwork and trim scuffed and scratched, and the spare key held together with sellotape and with no actual key inside. It was only when I showed them the damage was anything mentioned or solutions suggested.
After discussion it was agreed the problems would be fixed. However, the customer services was utterly appalling from the used car team. I had to ring up at least three time to arrange for the paintwork to be fixed, each time being promised a call back.
When eventually the car was booked in, which took at least a month, I took half a day holiday and drove over to Edinburgh from Glasgow and worked for four hours in the showroom reception. The car got mended but not completely as a part was needed. It took the next 4 months to get the car sorted and a new spare key ordered. But again it took three months to get the key and it coded to the car.
Again multiple calls to the team were required as no body bothered to call me back, requiring calls every day at some point. Eventually my husband took over trying to get this sorted because I was working away frequently. He suffered the same problem, promises of a call back and then hearing absolutely nothing back. The staff even played my own conversations with the team against him, suggesting they would let me know via email when they had heard back from the part supplier, when in fact this was categorically not what was agreed.
To say I am unhappy is an understatement and would never use this branch again.
2026年3月10日
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hi Matt,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Evans Halshaw Renault Edinburgh Customer Services
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hi John,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Brand Customer Services
Excellent service
My car was picked up from my house for its annual service and returned in just over a couple of hours. Excellent service and staff always friendly and polite.
2026年6月10日
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hello Leona,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Asked if it could be rushed due to…
Asked if it could be rushed due to personal circumstances and team delivered. Thank you!
2026年6月9日
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hello Euan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
I recently had a major service and MOT…
I recently had a major service and MOT completed at Evans Halshaw Renault Edinburgh West under my service plan. However, my car was not valet cleaned after the service. When I enquired about this with the service advisor, I was told that the valet clean is provided only as a complimentary service. This was disappointing, as I had expected a better overall customer experience.
2026年6月8日
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hi,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hello Nicky
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Exemplary customer service
Exemplary customer service, highly recommend Kyle Charles.
2026年6月8日
自発的なレビュー
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hi Sorcha,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Kyle at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Brand Customer Services
Very Helpful and kept me informed
2026年6月4日
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hello Sarah,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
We went to Evans Halshaw Edinburgh
We went to Evans Halshaw Edinburgh. Kelvin and his manager were really good. We bought 8 cars via Evans Halshaw years ago, so we suggested our son buy from them too.
We now always pay for our cars to be re-serviced as soon as we take ownership, so we arranged for this car to be serviced. And it was the first time our mechanic actually said had been recently serviced.
I genuinely would consider buying a car from this company again.
2026年5月12日
自発的なレビュー
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hi Paula,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Kelvin at Dealership
Have a lovely day!
Evans Halshaw Renault Edinburgh Customer Services
Absolute crooks
Absolute crooks! Avoid this business at all cost. Rude, arrogant, liars and money grabbing fraudsters. Selling faulty cars to vulnerable pensioners. AVOID AVOID AVOID
2026年6月2日
自発的なレビュー
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hi,
Thanks for sharing your feedback on your experience with Evans Halshaw Renault Edinburgh. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Renault Edinburgh Customer Services
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hello Janie,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Edinburgh Customer Services
The worst car dealer I've ever used
The worst car dealer I've ever used. They were so bad, I had to sue them in court for failing to fix the faults present on the car I bought from them. Even then, they couldn't be bothered to defend themselves. Avoid.
2026年5月23日
自発的なレビュー
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hi Hugh,
Thank you for getting in touch and sharing your honest feedback.
We’re sorry to hear that your recent experience hasn't met your expectations – please be assured that your feedback has been passed on to the management team.
Evans Halshaw Customer Services
Car service
Car was in for service but there was a problem with our service plan but it was all dealt with brilliantly.
2026年5月20日
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hello Sandra,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Fantastic experience
Had a fantastic experience in store from Kyle. His expertise was second to none and he is a great asset to the team in Edinburgh. He treated us very respectfully and explained things about the new car in a way we would fully understand. On handover day he was so organised and we were able to have a smooth handover. Amazing experience all round. Thanks Kyle
2026年5月16日
自発的なレビュー
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hello,
Kyle will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Renault Edinburgh Customer Services
Really great service
Really great service, very helpful and excellent communication throughout
2026年5月15日
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hello Susana,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
I have waited nearly 2 months after a…
I have waited nearly 2 months after a meeting at sighthill branch and no response. Please don't use evans halshaw please quite my name if you ever refuse to buy a car from them I would be so happy for them to loose as many ( even 2) customer's from the results of all my Trustpilot reviews. Thanks for reading. Ongoing since November 2025.
2026年5月16日
自発的なレビュー
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hello Gordon,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
Please email us with your details to help@evanshalshaw.com OR stratstonecustomercare@stratstone.com and we will ensure that you are contacted back.
Again, I do apologise for any inconvenience this may have caused.
Evans Halshaw Brand Customer Services
Terrible experience! 0 Stars!
Absolutely shocking experience! Garage will happily take your money, lie to you, treat you like an idiot and do everything in their power to fob you off. As soon as the sale goes through, don’t expect to hear from anyone again. All of sudden they’re off sick, having lunch or in a meeting - for the whole day 😆. Absolute circus filled with a bunch of clowns in the most depressing, run down office I’ve ever seen. No wonder everyone’s going off sick, it would take a toll on anyone disappointing and scamming one customer after another. The prized pudding of them all,
Greg Graham needs to be moved to a back office role with no customer interaction as he clearly doesn’t know how to speak to people. The most rude, unprofessional, unapologetic numpty I’ve ever had the displeasure of conversing with. I hope he finds another job that’s more suited to him soon. To conclude, save yourself the hassle and never buy a car from Evans Halshaw!
2025年9月1日
自発的なレビュー
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hello Craig,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Evans Halshaw - Renault Dacia Edinburgh からの回答
Hello Pat,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
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