Evans Halshaw - Renault Dacia Edinburgh レビュー 

Service reception almost impossible to contact. Car returned with flat tyre and almost flat battery. Awaiting failure of replacement alternator

Easy to deal with and hardworking staff, Aidan Reilly helped with all the paperwork and spent hours explaining and guiding us through the process can’t thanks them enough

Great service from Aidan, really attentive and happy to answer any questions. Drive away a happy customer!

Nice and straightforward as one would hope for a first service on a year-old car.

Aiden is very kind and he helped me a lot and talked me through the different step, thank you very much!

Kyle was fab! Made buying our new car so easy!

I don’t know how there is any good reviews this company are scammers. I bought a car faulty from day 1 never out of repair shop was costly and after 9 months they took the car back as they couldn’t fix it. I had traded a car in and didn’t get it back or any payment for it. I had ignored calls and messages and told lies all through the 9 months it was a living nightmare. Don’t buy as the reviews are from people who were lucky enough not to buy a faulty car.

Car buying made straightforward

I regret to write this review but my experience with this garage and the warranty company has been poor from start to finish.

I initially went to buy the car in early September and agreed to pick up the car a week later (14th of September). Before my visit I was sorting insurance out and realised the MOT hadn’t been done on the car that I was due to pick up. I emailed the company informing them of this but no reply. Went to pick the car up and assumed it had been completed while checking over documents I did a check and realised the MOT hadn’t been done/to his credit the dealer apologised for this and the MOT had to be done on the day I was there to pick it up. This poor communication should have been a slight warning bell.

Roll on early December and my car completely shuts off and engine goes into limp mode. The largest flaw with this dealer is their communication. I had to make upwards of 10-15 calls to try and attempt to get the car to get looked at. As it was still under the 3 month warranty/and the premium warranty I had paid for as well.

Everytime I managed to get through a promise to call back/email the service department was made. However 5 days later nothing. I commute to Edinburgh everyday so this put strain on my journey and incurred a financial cost.

I eventually on the 6th day after my car broke down got in touch with the services department who said we can’t fix it you’ll need to find a Peugeot dealer. No offer to do this for me or help me out in any way shape or form. Eventually after multiple emails and 8 days after the car had broken down we got a phone back from the head of sales saying that they could pick up the car and take it to Peugeot kircaldy (again this was all booked through ourselves). Eventually the fault was found a new PCV valve required in the engine. Costing £500.

After all this the hope was because my car was still under the 3-month warranty/also I paid for the premium warranty on top of this (£600 extra for the year) that covers engine and electrical. We were informed by the warranty company ‘Pendragon’ that this was not covered under the warranty.

I was left to pay the bill, leading me to question/what is the point of the warranty in this case.

When I arrived to pick up the car and the MOT hadn’t been done I was nothing but patient and understanding. It is real shame that once the car is bought you have to move mountains for Evan halshaw to hold up their end of the bargain.

If you are considering buying please read the reviews, understand that if something does go wrong you will have to do most of the work to get it fixed.

Kyle (used car) was fantastic and welcoming along with Molly (Used Cars) who also made the transaction run smooth as possible... will tell all friends and family if they are looking for a car in the future.

Kyle was very informative, and made the experience a lovely one, he was polite and welcoming
And made the process nice and simple.

Was great dealing with Kyle, he was very friendly and always very helpful.

Ask for Kyle, absolutely brilliant to deal with, good communication and always very helpful.

Brilliant service from Kyle. I knew the car I wanted to buy before I came in and he made the process really easy and quick. Highly recommend.

We bought a car from Evan’s halshaw Renault Edinburgh
Customer service was amazing was really professional and helpful
Thomas was was a great help

Would highly recommend 👍

Ross was super helpful and informative with purchasing our new car. Explained all our options and helped us decide what was best for us. Would not hesitate to recommend him to friends and family.

Ross was great from beginning to end of purchase

Kyle was a great help, very good and easy experience would.highly recommend Kyle for any car purchase needs.

With regret I write this review - having went through every other channel to try and rectify issues that have occurred.
I purchased my new car in the middle of October and having agreed with the salesman Thomas a few things that required attention before I collected the car. This was agreed and a date was agreed for collection.
In between purchase and collection I had multiple emails with the salesman asking him to confirm that the Wet Belt had been changed - I was repeatedly brushed off with an answer until I said that if this had not been done and they were not willing to do the work - I would be stepping away from the sale. They agreed to do this but the car would need to come back in for work as they couldn't do it straight away. I was happy with this.
On collection, I noticed straight away that the lock had not been fixed - this would be dealt with at a later date.
The following week my car was due to have the Welt Belt replaced, the salesman was going to drop a car to me at home and return my car to me by the end of the day.
What I was given - I have never seen before in my life. A car that smelled like a Cannabis farm and was absolutely disgusting. I had to take my five year old daughter to school in this and to be asked what the smell was by her was nothing short of embarrassing! There was cannabis all over the car along with empty juice tins. I have honestly never seen the likes.
I spoke to Amar (Business Manager) who has been absolutely no use - I am still waiting for a reply to my most recent email to him on the 19th November and when I finally thought I was getting somewhere with James (Used Car Sales Manager) He is again yet to reply to my most recent email on the 26th November.
I am now nearly two months on from purchasing my car and I am still awaiting the lock being fixed, I have had a courtesy car that was covered in cannabis and empty tins and Manager's who reply to a couple of emails that are convenient for them and then pretend like you don't exist!!
Absolutely WOULD NOT recommend this dealership. Good service until they have your money and then will do everything possible to avoid you again!