I visited the Evans Halshaw Durham branch on 10 July 2026 and was looked after by Lewis. I found him to be honest, transparent, and not at all pushy, which was a refreshing change after having some ne... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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This is my 5th car from evans halshaw Durham. I just keep going back as they have always given me a good service when choosing cars and good aftercare. This time has been no exception, Lewis the... もっと見る
企業が回答しました
Absolutely spot on. Received an excellent quality video, along with a detailed health check which explained the status and condition of all of the relevant components on my vehicle. Communication was... もっと見る
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Very poor experience, the service manager is rude to be on the positive side of things. Very helpful if you want to buy a car, a very crampt site, used to be very good when Shaun was in charge, sadly... もっと見る
企業が回答しました
企業情報
当該企業による記述
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
連絡先
Renault, 20 Alma Place, Gilesgate Moore, DH1 2HN, Durham, 英国
- 0191 332 4600
4.4
優良
374件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Service and mot…
A Quality service by very friendly staff and I felt relaxed and was kept informed by the manager about my car
2026年7月20日
Evans Halshaw - Renault Durham からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at the dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
I visited the Evans Halshaw Durham…
I visited the Evans Halshaw Durham branch on 10 July 2026 and was looked after by Lewis. I found him to be honest, transparent, and not at all pushy, which was a refreshing change after having some negative experiences at other garages beforehand.Lewis’ professionalism and knowledge made the whole process smooth and straightforward, and I felt comfortable throughout. I purchased a car during my visit, and everything went exactly as explained.I haven’t needed any after‑sales support yet, so I can’t comment on that part of the service, but based on my experience with Lewis, I feel confident that any issues would be handled well.Overall, a positive and reassuring experience.
2026年7月10日
自発的なレビュー
Evans Halshaw - Renault Durham からの回答
Hi Sharon,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Lewis at the dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Good sales from Lewis
This is my 5th car from evans halshaw Durham. I just keep going back as they have always given me a good service when choosing cars and good aftercare.
This time has been no exception, Lewis the salesman was amazing. Im not an expert on cars I basically only put fuel in and drive them. Colour, comfort and style is what important to me.
Lewis asked me a series of questions like what I liked and disliked about my current car, and got me chatting about driving cars in general.
The car he came up with was amazing. We have had it a week now and I am so happy with it. Beautiful Colour good height for easy access, and hey Google is amazing.
Thank you for your patience and your expertise in sales.
2026年7月14日
自発的なレビュー
Evans Halshaw - Renault Durham からの回答
Hi Patrica,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Lewis at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Evans Halshaw - Renault Durham からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Car looked after well. Found a fault on a health check and sorted it.
Excellent customer service especially from Courtney.
2026年7月9日
Evans Halshaw - Renault Durham からの回答
Hello Colin,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Evans Halshaw - Renault Durham からの回答
Hello Kav,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Danny Does Durham
Absolutely spot on. Received an excellent quality video, along with a detailed health check which explained the status and condition of all of the relevant components on my vehicle. Communication was great all day and I was kept informed throughout. Vehicle was available ahead of time and all work was completed. Even managed to carry out a few other little jobs that I had added onto the original booking too.
2026年6月25日
Evans Halshaw - Renault Durham からの回答
Hello Daniel,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services
A good job and I am happy about the…
A good job and I am happy about the outcome. They fixed the oil leaking as I reported and carried out additional repairing eork.
2026年6月25日
Evans Halshaw - Renault Durham からの回答
Hello John,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Renault Durham Customer Services
Staff knowledgeable and courteous.
2026年6月19日
Evans Halshaw - Renault Durham からの回答
Hello Thomas,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Durham Customer Services
We got a courtesy car quickly
We got a courtesy car quickly
Staff are very helpful and happy whether buying new or used car.
Carol on servicing is always there to greet you with a smile and explain any problems to us. Sadly she is retiring soon
2026年6月19日
Evans Halshaw - Renault Durham からの回答
Hi Julie,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Carol at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Very poor experience
Very poor experience, the service manager is rude to be on the positive side of things. Very helpful if you want to buy a car, a very crampt site, used to be very good when Shaun was in charge, sadly things have changed drastically for the worse!
2026年6月16日
自発的なレビュー
Evans Halshaw - Renault Durham からの回答
Hi George,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Brand Customer Services
Zoe Issue
Zoe went in for a service and 12v battery change when picked up the car would not charge on AC when I recontacted to have this addressed was advised that they are not EV certified and could not resolve the issue this is a catastrophic customer service experience and I am waiting for the franchise manager to call me.
2026年6月22日
Evans Halshaw - Renault Durham からの回答
Hi David, I am sorry to hear that you are struggling to get through to our dealership in Evans Halshaw Brand.
Please email us with your details to help@evanshalshaw.com and we will ensure that you are contacted back.
Thank you,
Evans Halshaw Brand Customer Services
Evans Halshaw - Renault Durham からの回答
Hello Andrew,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Durham Customer Services
Fabulous service.
Fabulous service.
Provided comfortable space for me to work in while I waited. Sorted out all problems professionally. Will be back for the next one.
2026年6月11日
Evans Halshaw - Renault Durham からの回答
Hello Jon,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Renault Durham Customer Services
My service at Evans Halshaw was…
My service at Evans Halshaw was friendly and efficient. I was kept informed about what work was being carried out on my vehicle and when it would be returned. The whole process was very smooth and made me feel happy to return again.
2026年6月11日
Evans Halshaw - Renault Durham からの回答
Hello Marcello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Renault Durham Customer Services
Very good service provider...very…
Very good service provider...very pleasant staff....you know what you need to do in advance and they remind you of your appointment!!
2026年6月9日
Evans Halshaw - Renault Durham からの回答
Hello Angela,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Renault Durham Customer Services
the pickup and drop off is A1++++
2026年5月21日
Evans Halshaw - Renault Durham からの回答
Hello John.
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Durham Customer Services
Evans Halshaw - Renault Durham からの回答
Hello Derek.
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Durham Customer Services
I always get a good reception from all…
I always get a good reception from all the staff and the workshop is always very efficient
2026年5月14日
Evans Halshaw - Renault Durham からの回答
Hello Margaret.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Renault Durham Customer Services
Evans Halshaw - Renault Durham からの回答
Hello,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services
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