Excellent service from start to end, I was kept updated throughout the day by my advisor. My VHC video was very informative and would highly recommend. Will definitely be back for my next service an... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
DAN IS THE MAN, Top salesman and very knowledgeable in his field. He was very helpful and understanding from start to finnish solving all our issues and concerns. If going to Evans Halshaw Newpor... もっと見る
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Great experience today picking up my fabulous brand new Renault Captur in Flame Red with a Diamond Black roof from Jack Marston at Renault Evans Halshaw Cannon Park, Middlesbrough. Buying a car should... もっと見る
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During 2024 Evans Halshaw Middlesbrough Renault have proven themselves to be the best dealer I've had the pleasure to buy from. Nothing is too trouble regardless of which department you need assista... もっと見る
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企業情報
当該企業による記述
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
連絡先
Renault, Newport Road, TS1 5JP, Middlesbrough, 英国
- 01642 757500
3.9
ほぼ満足
323件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Non Resolved Ongoing Problem
Sales and Workshop reception teams are excellent, but an outstanding, and recurring, problem regarding my vehicle going into 'Limp Mode' ever since day one since taking delivery, has not been resolved. I did mention this ongoing problem when I made the annual service appointment , and again when I picked up the 'UNWASHED AND UNVALETED CAR' (shame on you for such Scrooge like cost savings), only to be told that the MASTER TECHNICIAN is so busy that it it would be mid September before anything could be done about it. What a difference to my previous manufacturer, TOYOTA, when such a problem was given the highest priority.
2025年8月27日
Evans Halshaw - Renault Middlesborough からの回答
Hello Garth,
We appreciate your feedback regarding your service and the ongoing issue with your vehicle.
We are sorry to hear about the recurring problem and the delay in addressing it.
We'll review this internally to improve our service scheduling and vehicle preparation.
We value your business.
Evans Halshaw Customer Services
the service desk staff were fantastic
the service desk staff were fantastic, they kept me informed on my vehicles progress. The garage staff were very profesional . all round 5 star service
2025年8月13日
Evans Halshaw - Renault Middlesborough からの回答
Hi Michael,
We're so happy to hear that our service desk team kept you informed about your vehicle's progress!
It's great to know you received a 5-star experience from our professional garage staff.
Evans Halshaw Customer Services
problem not resolved.
2025年8月14日
Evans Halshaw - Renault Middlesborough からの回答
Hi John,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Clear with what is needed to fix issues…
Clear with what is needed to fix issues and all dealt with on the spot.
2025年8月9日
Evans Halshaw - Renault Middlesborough からの回答
Hi Daniel,
We're happy to hear that the issues were clearly explained and resolved promptly.
Evans Halshaw Customer Services
Evans Halshaw - Renault Middlesborough からの回答
Hi Phil,
We're glad you found our service prompt and transparent.
Evans Halshaw Customer Services
Evans Halshaw - Renault Middlesborough からの回答
Hi Mr Smith,
We are happy to hear that you value our knowledge and honesty.
Evans Halshaw Customer Services
Helpful & Knowledgeable Staff
2025年7月30日
Evans Halshaw - Renault Middlesborough からの回答
Hello Andrew,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Try their service
Bought the car as 2nd however with proper attention from Renault car it’s still like new at 100k miles
2025年7月16日
Evans Halshaw - Renault Middlesborough からの回答
Hi Lucian,
We're happy to hear that your car is still like new after 100k miles with proper care!
Thank you for sharing your positive experience with us.
Evans Halshaw Customer Services
Well what a liar of a salesman where…
Well what a liar of a salesman where shall i start
99pound depoist will be back in your account at the end of the week 6 weeks later still not received it bought a car asked the questions got told lies
How many owners has it had 1 no its had 2 liar
Has the car been serviced with history yes a full major service liar no service history at all
The car has dirty hand prints all over the interior got told it will get valeted before getting it liar never been touched the car has scratchs dont worry they will be sorted before you get the car liar never been done had the car delivred by evans halshaw i was at work at the time recived a liar phone call the car has been valeted inside and out all scratchs removed still their liar
Called evans halshaw about it bring it in tuesday we will do it for you turned up after taken a day off work guess what the liar said he needs to book it in 6 weeks later still no reply from the liar at evans halshaw renault middlesborough
2025年7月21日
自発的なレビュー
Evans Halshaw - Renault Middlesborough からの回答
Hi Rob,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Evans Halshaw - Renault Middlesborough からの回答
Hello Bob,
We appreciate your feedback and are so glad you experienced our professional and friendly service.
Evans Halshaw Customer Services
Evans Halshaw - Renault Middlesborough からの回答
Hi,
Thank you for the five stars.
Evans Halshaw Customer Services
Booked in for a service and to check a…C
Booked in for a service and to check a fault and change the timing chain. It was with the garage for 4 days. I had to ring on the 2nd and 3rd days to find out why it was taking so long to be told it takes two days to get spares. The hourly cost of labour was extortionate and should be visible at booking . No courtesy car for the day I had booked not even offered one for the other 3 days they had my car.
2025年6月16日
Evans Halshaw - Renault Middlesborough からの回答
Hello Robert,
We regret to hear about the issues you faced with your service, the delays, and the lack of a courtesy car.
We appreciate your feedback and will review our processes regarding spare parts and communication.
Evans Halshaw Customer Services
Evans Halshaw - Renault Middlesborough からの回答
Hi Catherine,
We appreciate your kind words and are happy you had a positive experience with our amazing team and service.
Evans Halshaw Customer Services
5 star experience from start to finish…
5 star experience from start to finish the salesman who we bought the car from maboob saddique went above and beyond to do everything he could for us, I would definitely recommend friends and family to buy from this garage
2025年5月31日
自発的なレビュー
Evans Halshaw - Renault Middlesborough からの回答
Hi Ray,
We're happy to hear that you had a 5-star experience!
We appreciate your kind words regarding the exceptional service you received from Maboob.
Thank you for recommending our garage to friends and family.
Evans Halshaw Customer Services
We have had a great experience with Rosie at Evans Halshaw Renault Middlesbrough
We have had a great experience with Rosie Cross from start to finish. Nothing was too much trouble and she's kept us updated every step of the way 10/10.
2025年5月16日
自発的なレビュー
Evans Halshaw - Renault Middlesborough からの回答
Hi,
It's wonderful to know that you felt well-supported throughout the process.
We're so glad you found our service helpful and appreciate your kind words about Rosie.
Evans Halshaw Customer Services
Evans Halshaw - Renault Middlesborough からの回答
Hi Elizabeth,
Thank you for your kind words.
We're glad to hear you had a positive experience.
Evans Halshaw Customer Services
Evans Halshaw - Renault Middlesborough からの回答
Hi Louise,
We're glad you found our reminder call helpful and that your service was booked in smoothly.
Evans Halshaw Customer Services
Service was good including parts…
Service was good including parts fitted. Hire car was fine. It all went well.
2025年4月15日
Evans Halshaw - Renault Middlesborough からの回答
Hi William,
We're delighted to hear you had a positive experience with our service.
We appreciate your feedback and are glad everything went well.
Evans Halshaw Customer Services
I couldn't fault the reception staff…
I couldn't fault the reception staff who were very efficient but I did expect the car to be cleaned inside as well as outside.
2025年4月10日
Evans Halshaw - Renault Middlesborough からの回答
Hi Lynn,
We appreciate your feedback and are glad you found our reception staff helpful.
We understand your expectation for a clean car interior and will share your feedback with our team to ensure we meet customer expectations in the future.
Evans Halshaw Customer Services
Good prompt assistance
2025年4月7日
Evans Halshaw - Renault Middlesborough からの回答
Hi Lawrence,
We always appreciate positive reviews!
Thank you, and happy motoring!
Evans Halshaw Customer Services
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