Poor communication. Poor vehicle quality. I didn't feel valued. Improve your communication, take the time to care about your vehicle s and customer s going forward. Details are important. Just bec... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Perfectly managed recall. A Software issue that we were not even aware of had developed, we were informed and tge issue was sorted promptly. Staff are efficient, freindly and proffesional.
企業が回答しました
Excellent experience. Ronnie was extremely helpful, professional and patient. He explained everything, helped me find exactly what I was looking for and arranged for it to be brought down from Doncas... もっと見る
企業が回答しました
Our vehicle was collected on time and delivered back fully serviced and valeted. In addition, an airbag fault was diagnosed and corrected following a diagnostic test with only nominal charge. We have... もっと見る
企業が回答しました
企業情報
当該企業による記述
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
連絡先
Redfield Road, Clifton Boulevard, NG7 2UJ, Nottingham, 英国
- 0115 988 5500
3.9
ほぼ満足
464件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Room for improvement
Poor communication. Poor vehicle quality. I didn't feel valued.
Improve your communication, take the time to care about your vehicle s and customer s going forward. Details are important. Just because im a trades person buying a used van done make me feel like im less important than someone buying a used car on your finance package s ( because you get extra commission from finances) care about your job and youll automatically do it better. My experience is still ongoing so maybe I'll see some improvement
2026年3月31日
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Hi David,
Thanks for sharing your feedback on your experience with Evans Halshaw Vauxhall Nottingham. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Vauxhall Nottingham Customer Services
Very disappointing experience with…
Very disappointing experience with Evans Halshaw especially with Christopher carter and Jason jacques and Luke Harrison-brayne
I am extremely disappointed with my experience purchasing a vehicle from Evans Halshaw. The car I received was not as described, and I feel I was misled by the information provided before agreeing to the purchase.
I was told the annual road tax would be £200, and this was one of the reasons I decided to proceed with buying the vehicle. I later found that the information I was given was inaccurate. Other details about the vehicle were also incorrect, including the mileage compared with the advertisement and the claim that the car had a tailgate opening button, which it does not.
The dealership took around two weeks to provide the vehicle. When I collected the car, the engine warning light was already illuminated on the dashboard on the day of collection. This immediately raised concerns for me, as I expected the vehicle to have been properly checked and prepared before handover.
The condition of the vehicle at collection was also unacceptable. It was dirty, covered in scratches, had no floor mats, no boot cover, and the driver’s side air conditioning was not working. I took photographs immediately after collecting the vehicle to document its condition.
I contacted Evans Halshaw on the first day of having the car to make it clear that I did not want to keep the vehicle because I had lost confidence in it due to the issues already identified. Unfortunately, they have made the process of returning the car extremely difficult, leaving me having to escalate my complaint to MotoNovo Finance and the Financial Ombudsman Service.
For a large dealership, I expected honesty, accurate information, and a vehicle that had been properly inspected before being sold. Instead, I have been left dealing with multiple problems that should have been resolved before the vehicle was handed over.
I would advise anyone considering purchasing from Evans Halshaw to check every detail carefully, inspect the vehicle thoroughly, and not rely solely on the information provided by the dealership.
2026年7月24日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Hi Sherana,
Thank you for feedback.
We are sorry to hear that you remain dissatisfied with the handling of your concerns and we appreciate your feedback.
This is not the level of customer service that we aim to provide and we apologise that you have not received the experience you expected.
We would welcome the opportunity to review your concerns further and ask if you could please contact our Customer Service team via help@evanshalshaw.com.
Thank you
Evans Halshaw Vauxhall Nottingham – Customer Services
Perfectly managed recall
Perfectly managed recall. A Software issue that we were not even aware of had developed, we were informed and tge issue was sorted promptly. Staff are efficient, freindly and proffesional.
2026年8月4日
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Hello Steve,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Nottingham Customer Services
Found a car we loved and said we would…
Found a car we loved and said we would like to buy, put a reserve of £200 on it as had kid's and dog with us so it was difficult to test drive. Was phoned to say there was a warning light on the car and did we want to take the reserve off, as they had not said what the warning light was we said no, we would see what the problem was. The next day they rang to say it was a major engine fault that would cost too much and that it was going into auction. We were very suspicious as the car engine had been prepped with no issues before we viewed it. I watched the government website for car tax and found the car has been taxed
, I don't think this would be something the company would do for a car going into auction. I think we were lied to and the car was sold to someone else. Not illegal but immoral in our opinion. I would not recommend this company in Nottingham.
2026年7月28日
自発的なレビュー
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Dear Yvonne,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Vauxhall Nottingham. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Vauxhall Nottingham Customer Services
Communication was good
Communication was good, but that's what you should receive from anywhere you visit as a customer.
2026年7月30日
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Good Morning/Afternoon
Thank you for taking the time to leave us a review and for recognising our team’s efforts. We will ensure your feedback is shared with Evans Halshaw Vauxhall Nottingham.
We would like to understand what would have made your experience five-star so we can continue improving our service.
Please do not hesitate to contact our Customer Services team via
help@evanshalshaw.com if we can assist further.
Thank you
Evans Halshaw Vauxhall Nottingham – Customer Services
No decaff tea or decaff coffee
2026年7月30日
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Hi Margaret,
We appreciate you sharing your feedback about the beverage options.
We understand the importance of offering a variety of choices.
We will certainly review our current selection.
Evans Halshaw Customer Services
Was able to book in at short notice and…
Was able to book in at short notice and problem was rectified.
2026年7月17日
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Hi Chris,
Thank you for your positive review.
The team at Evans Halshaw Vauxhall Nottingham are always happy to help!
Have a great day!
EvansHalshaw Vauxhall Nottingham – Customer Services
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Hello Helen,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Hello Mary,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Hello Dave,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Hello George,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Hello Dougan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Many Thanks
Many Thanks to Kevin G & the team for sorting my MOT & Service, wouldn't go anywhere else.
2026年7月9日
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Hello Tracey,
Kevin will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Hi Patricia,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Brand Customer Services
Quick response to recall notice
2026年6月18日
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Hello Mike,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Timely service and friendly staff
Timely service and friendly staff. I received the service report and was told everything was OK with the car. It would have been helpful to have a brief explanation of the report and any items that may need attention in the near future. Overall, a good experience. I would go back again
2026年6月18日
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Hello Nyasha,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Air bag recall
Helpful,work started on time.Finished while we drank our complimentary coffee would recommend.
2026年6月15日
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Hello Wake,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Evans Halshaw - Vauxhall Citroen Nottingham からの回答
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Becky at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
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