Bought VW Golf today from Evans Halshaw in Newport. Sales executive Faique Rauf was amazing from start to finish. His professionalism and customer service was second to none. Friendly, polite and kep... もっと見る
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レビュアーのコメントを見てみましょう
The car parking facilities at the show room are disappointing. I believe this is because there are a few dealer shops using the same space My service plan had been incorrectly set up when the car w... もっと見る
企業が回答しました
Very poor. No acknowledgement on arrival for 10 minutes. No apology for delay. Very difficult parking on the lot. No video of service report sent. Mot bay broken down so could not be carried causing... もっと見る
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My daughter bought a Kia Sportage from Faique at the Newport, Wales branch. After a very long wait, for one reason or another (not Newports fault), she finally collected it. To say she is deli... もっと見る
企業が回答しました
企業情報
当該企業による記述
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
連絡先
1 Spytty Road, NP19 4SL, Newport, 英国
- 01633 273414
3.4
まあまあ
472件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Parts not available for repair despite…
Parts not available for repair despite over a weeks notice! Incorrect invoice provided! Received text with demand for payment a week after I had paid the invoice! Received E-mail saying the car was ready for collection a week after I had the car back! Received phone call from Evans Halshaw asking for payment followed by a phone call from Nick the service manager also asking for payment over a week after I had paid! All in all a terrible experience.
2026年6月8日
Evans Halshaw - Vauxhall Newport からの回答
Hi
Thanks for sharing your feedback on your experience with Evans Halshaw Vauxhall Newport. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Vauxhall Newport Customer Services
Recall
Very quick repair reception very curtious and proffessional very informative regarding recall work
2026年6月4日
Evans Halshaw - Vauxhall Newport からの回答
Hello Hopkins,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Service was shocking
Service was shocking. Car booked in weeks in advance as.needed a courtesy car and when I got to the garage car was not booked in and no courtesy car.
2026年6月2日
Evans Halshaw - Vauxhall Newport からの回答
Hi Claire,
Thanks for sharing your feedback on your experience with Evans Halshaw Vauxhall Newport. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Vauxhall Newport Customer Services
Outstanding service from James
I recently bought a car and received excellent service from start to finish. James was professional, friendly, and extremely helpful throughout the entire process. He made everything straightforward, answered all my questions, and ensured I was completely happy with my purchase. The whole experience was smooth and stress-free. I would highly recommend this dealership and especially James to anyone looking for a great car-buying experience. Thank you for the outstanding service!
2026年6月5日
自発的なレビュー
Evans Halshaw - Vauxhall Newport からの回答
Hi Andrea,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with James at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Being kept informed all the time
Being kept informed all the time, and receptionists where very helpful and attentive.
2026年6月3日
Evans Halshaw - Vauxhall Newport からの回答
Hello Paul,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
We went to look at a car and was…
We went to look at a car and was greeted by Jasvir Oberol he was so helpful and was able to answer all are questions, I would definitely recommend him, he was brilliant.
2026年6月1日
自発的なレビュー
Evans Halshaw - Vauxhall Newport からの回答
Hello Les,
Jasvir will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Newport Customer Services
Evans Halshaw - Vauxhall Newport からの回答
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Newport Customer Services
Where do I start
Where do I start? I have been trying to contact them by phone for a couple of weeks to arrange an MOT and Service for my mobility car. NO reply on Any of the options. Eventually I had to drive the thirty miles there, only to be met by a rather arrogant young woman . She said they don't service mobility cars. I was too polite to argue ( well too tired if I'm honest) I asked to book a curtesy car she said I have to ask on the day. Staff are very dismissive Today I had a text reminding me on my booking for 03/06/26 Trying to ring them to explain it's actually booked for 02/06/26 is a NIGHTMARE. I emailed and commented on their fb page and was told someone would ring me back ASAP. It is 2pm 01/06/26 I have been trying since 9am. I dare say they will reply to this review with an AI response about extra staff training etc. EDITED 03/06/26_ 10am I had a text message late Monday 01/06/26 Confirming my car details and MOT/SERVICE booked in for today 03/06/26 so I travelled thirty miles, arrived 8.30am only to be told by THREE people my car was NOT booked in. I asked to speak to the MANAGER and he at first said it wasn't THEN found the original booking Confirming it WAS booked in. Bloody nightmare. No courtesy car booked as requested either. Dreadful service
2026年6月1日
自発的なレビュー
Evans Halshaw - Vauxhall Newport からの回答
Hello,
Thank you for your review.
We are sorry that you haven't been able to speak to the dealership, we appreciate your frustrations with this. We confirm that your email has been received and this has been raised with the management team.
Thank you,
Evans Halshaw Customer Services
Waited over 4 hours to collect my car…
Waited over 4 hours to collect my car that was stinking dirty the customer service was a joke staff walking around not offered to any help the gentleman that served us kept walking away to talk to others workers within the store highly recommended to not come here
2026年5月30日
自発的なレビュー
Evans Halshaw - Vauxhall Newport からの回答
Hi,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Brand Customer Services
Friendly staaff.
Car collected on time and returned the same way. Very friendly. Paperwork given regarding service.
2026年5月18日
Evans Halshaw - Vauxhall Newport からの回答
Hello Williams,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
repair
Very friendly and helpful staff just very difficult to get you car in and out of the premises.
2026年5月27日
Evans Halshaw - Vauxhall Newport からの回答
Hello Colin,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Evans Halshaw Vauxhall Newport Customer Services
Evans Halshaw - Vauxhall Newport からの回答
Hello Hinda,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Excellent Service and friendly staff
2026年5月21日
Evans Halshaw - Vauxhall Newport からの回答
Hello,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Brand Customer Services
I have always had exceptional service…
I have always had exceptional service over the last 12 yrs never had a reason to complain staff always polite and helpful mechanics first class
2026年5月22日
Evans Halshaw - Vauxhall Newport からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Do not buy from evans halshaw
I was asked to leave a review for Evans Halshaw when I bought a car from them in March and, at the time, the service seemed great so I left a 5-star review.
Two months later, I have deleted that review because Evans Halshaw still have not repaid my £99 deposit and also failed to complete the service on the vehicle before handing it over, despite telling me this would be done.
I am constantly having to call and email to chase both the return of my deposit and to arrange for the promised service to be completed locally in Plymouth, but my calls and emails are mostly ignored. On the rare occasion I do get a reply, I receive another excuse as to why my deposit has not been returned, followed by no further response.
To make matters worse, when I bought the car, they weren't even courteous enough to give me enough fuel to get home despite knowing I had travelled from Plymouth!!!
It seems as though customer service is only extended to you prior to buying the vehicle. After you've left the forecourt in your new vehicle, if you have an issue you're just ignored like you dont exist.
Very disappointed with the after-sales service and communication.
2026年3月12日
自発的なレビュー
Evans Halshaw - Vauxhall Newport からの回答
Hello Carly.
I am sorry to hear that you are struggling to get through to our dealership in Evans Halshaw Vauxhall Newport.
Please email us with your details to help@evanshalshaw.com and we will ensure that you are contacted back.
Thank you,
Evans Halshaw Vauxhall Newport Customer Services
Worst experience ever
Worst experience ever. Unfriendly staff. Zero support. Never ever recommend
2026年5月22日
自発的なレビュー
Evans Halshaw - Vauxhall Newport からの回答
Hi,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Vauxhall Newport Customer Services
Evans Halshaw - Vauxhall Newport からの回答
Hello Robert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Newport Customer Services
Poor Service
Overall, I have been extremely disappointed with my experience of Evans Halshaw’s aftersales and warranty service. Over the course of more than five weeks, I experienced repeated communication failures, inconsistent information, delays, and significant difficulty contacting the service department.
I was repeatedly given assurances regarding timelines and parts availability which later changed, and I often felt I had to chase updates myself rather than receiving proactive communication. The overall experience felt disorganised and has significantly impacted my confidence in the service and warranty support provided.
I would like to recognise Elaine, who was the only member of staff who consistently took ownership of the situation, kept me updated, and ensured progress was made.
As things currently stand, this experience has caused me to lose confidence in the warranty package and aftersales support overall.
2026年4月14日
Evans Halshaw - Vauxhall Newport からの回答
Dear,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Vauxhall Newport. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Vauxhall Newport Customer Services
Evans Halshaw - Vauxhall Newport からの回答
Hello Jennifer,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Vauxhall Newport Customer Services
booked service on line
booked service on line, had email confirming service. When i turned up was told it wasnt booked in - system problems! Asked for some discount on service as we drove 2 cars to the service that wasnt. Complained but no joy.
2026年4月14日
自発的なレビュー
Evans Halshaw - Vauxhall Newport からの回答
Dear Paul,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Vauxhall Newport. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Vauxhall Newport Customer Services
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