EWT Water レビュー 616

Excellent service. From booking to installation first class.

Great experience, engineer turned up on time, very polite and professional.

-- We can't reply to their reply below, so editing it here. We have been in touch with them multiple times over phone and email and this has not been resolved amicably --

Before you decide to buy from this company please filter out the reviews to only show you recent ones and you'll see that their current rating (sitting at 4 stars as I write this) is misleading.

tl;dr:

- faulty product
- atrocious customer support
- total lack or accountability

We had several issues with the water filter not working and then finally having an internal leak and not working entirely.

Their customer service, which was slow to begin with, just stopped replying altogether. If I hadn't seen people come to install/service the system before I would be suspecting this is a scam.

If you're really considering going with this company, please read every other negative review here before you do so you at least know what you're getting yourself into.

Great product, great service

Avoid at all costs. This company customer service is atrocious. I had someone come to do an annual service, could not complete it and said he would return, I am now 4 months in. He clicked the job as being complete so now I am getting daily demands for payment for a service that has not been done. I have also had an email threatening me with court action, today a final reminder by text. If you call, all their representatives work from home and cannot transfer to speak to a manager.

AVOID! Resin has leaked from the softener into my whole plumbing system. Has caused issues with all my appliances, dishwater, washing machine, boiler. Plumbing bill alone was £500 and I paid £219 to EWT for them to service and ‘fix’ the softener. It’s still leaking resin and EWT are trying to blame chlorine in the water supply. Even the EWT engineer said this was a nonsense excuse EWT have made up so they don’t have to pay the plumbing bills. Not fit for purpose. He said he routinely goes to softeners after 4/5/6 years that crack and leak resin into plumbing systems!

Terrible customer service, the product is completely unreliable, out of a year the filter worked maybe a couple of months, on and off.

Service calls took weeks to get someone to reply or come out, and each time we were told there's nothing they can do. Now we are asking for a refund there is again no response. Very shady, as if they are waiting out the warranty.

Overall very expensive for a product that hardly worked at all and zero support.

If I could give no stars I would. Customer service is terrible, ongoing issue with a service and no shows. Asked for a manger to contact or supervisor and told that's not how we work here. Email us maybe. Still looking for refund, 8 weeks they have my money now.

Very poor customer service, very rude and unprofessional.

I have had EWT water system as it offers a compact solution to the water softener, and it's been a year since it has been installed, since day1 I have had very poor communication and service.

I have booked a service engineer to come and do an annual maintenance check and they have sent an email and message saying "engineer hasn't got the right tools and we will reschedule" This has been booked a couple of weeks in advance and I get this message at the last minute.
I didn't receive any follow-up calls or new bookings since then, and it's been 1.5 months. I have called 2 times rather a lengthy wait, and the agents told me that they would get back to me after speaking with the admin team who organizes these services/bookings none of them had called.

I would have given a minus rating if possible and I strongly advised a lot of my friends to go for alternative solutions such as Harvey or Kube instead of this irresponsible and unprofessional company that claims to be a 5-star customer service company.

The installation was terrible as the engineer left the place without cleaning anything, all the wood/metal bits were everywhere.

Very poor customer service, EWT have gone down hill. Had a system for 5+ years, booked and paid in advance for a service, no one showed up at the alloted time. Called up, turns out engineer had cancelled 5 hours prior on the day, with no explanation and no notification at all by email or phone. Awaiting rescheduled date.

Attila the engineer was excellent as always. Very curtious

We booked for a softener and filter to be fitted. Close to the time of the appointment we rang to confirm they'd be there at the allotted time. They said they had changed the time and contacted us by e-mail. They didn't e-mail us and a call or text would have been a more suitable way of doing that. So we rescheduled as the new time did not suit. Again we rang close to the time to confirm they'd be there on time. This time we were rudely informed that the time was moved back again, without notification. Difficult to know how good EWT products and service is with such bad scheduling and customer care. We'll look elsewhere.

We’ve had the EWT system for 2 years and generally have been happy with it. However, now they’ve increased the annual service costs by 40% (YoY) which is shocking. When I mentioned this on the call I was immediately disconnected. They wouldn’t pick up any calls from me after that and I was being redirected to the automated feedback line. HOWEVER, after hiding my number they answered at the first attempt! They’ve completely lost my trust.

Good customer service
Experienced engineers

The appointment took place early than I thought and the communication was very great. The engineer did his job well.

Ewt engineer arrived on time and kept me posted. He was professional, checked the filter, tap the main unit and gave me a good advise to upgrade my main unit

Absolutely shocking, out of the last 3 appointments the engineer has failed to turn up on 2 occasions, has not communicated with me, I have taken time off work, the softener needs servicing and is leaking

Great Ewt equipment from Blanchardstown, Ireland helps you to remove pollutants,traces of pharmaceutical waste,lead, rust, metals,agricultural fertilisers, microplastics,industrial chemicals etc. from your drinking water and your whole residence pipework & equipment have limescale removed !!!!
Highly recommended, expecially to families with children as with small investment it comes large step forward to safeguard & improve your health !!!!
Bravoooo EWT 👏👏👏👏👏👏

Ordered 15 bags of salt - delivered in good time by a polite EWT engineer

Very happy with the service from EWT. Got a morning text saying that a service operator would contact me within five days. Next minute around 11am get a call saying if I was available for a service. Man had been and gone between 12-1pm - no problems all sorted- would highly recommend this company to anyone