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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Signed up for their home 2500mbit service on City Fibre. Customer service has been very quick, with same day replies on every query. My only gripe was they didn't give a discount for using your own ro... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Their customer onboarding process is absolute garbage. Extremely poor communication, an email chain was setup for "updates" which I had to keep emailing myself and asking. I've been connected 6 days a... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The have provided consistency through out 150mb changed to 900mb speeds are always around 800 to 900 again this is over 3 years of being with them. I cant fault their customer service and consistency.... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Our BT broadband was sluggish meaning we were always waiting for the computer to keep up. Our VOIP telephone kept dropping out and we couldn't stream anything and use the phone. Exascale instal... もっず芋る

䌁業情報

  1. むンタヌネット プロバむダヌ

圓該䌁業による蚘述

Exascale is a national UK internet service provider based in Telford, with a growing gigabit full fibre and data centre presence


連絡先

3.8

ほが満足

TrustScore 5段階評䟡の4

109件のレビュヌ

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この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 100に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.8

すべおのレビュヌ

(109)

過去12か月のレビュヌ数: 20ä»¶

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5぀星のうち5の評䟡

Great team

Great team, right from the start, Thank you for all your help

2025幎10月8日
Exascale ロゎ

Exascale からの回答

Thank you for your kind words and for choosing Exascale.

We’re really pleased to hear you’ve had a great experience with the team right from the start. Your feedback means a lot, and we’re always here if you need any further help.

5぀星のうち5の評䟡

Excellent service

Excellent service. Great, affordable monthly price and excellent internet speed for the whole family to stream and download at the same time. Highly recommend

2025幎8月3日
自発的なレビュヌ
Exascale ロゎ

Exascale からの回答

Thank you for your Feedback, and welcome to Exascale.

5぀星のうち5の評䟡

GREAT OUTSTANDING Service

GREAT OUTSTANDING Service, from obtaining the service to installation all in the same week. When BT had let us down, these guys got us up and running even with Mark and his colleague working on a Saturday to get this service installed. Will recommend Exascale 10 times over to anyone! Truly amazing!!

2025幎7月5日
Exascale ロゎ

Exascale からの回答

Thank you for your Feedback, and welcome to Exascale.

5぀星のうち5の評䟡

Fast, professional, and truly customer-focused

I’ve been working with Exascale recently and I’m really impressed.
They are fast, professional, and really take the time to think along with you to find the best solutions for your needs.
The support has been excellent, and they have been incredibly helpful in setting up services that match my current possibilities while leaving room for future growth.
I’m excited to continue growing together with the expansion of their network. Highly recommended!

2025幎4月26日
自発的なレビュヌ
Exascale ロゎ

Exascale からの回答

Thank you for your Feedback, and welcome to Exascale.

5぀星のうち5の評䟡

The team have been extremely helpful

The team have been extremely helpful and quick when dealing with a recent issue (caused by myself not them). Thomas went above and beyond to get us back up and running. We've been with virgin and sky before and both had terrible speeds and connection drop outs and pretty poor customer service. Exascale has had reliable speeds and great customer service

2025幎4月14日
自発的なレビュヌ
Exascale ロゎ

Exascale からの回答

Thank you for your Feedback, and welcome to Exascale.

5぀星のうち5の評䟡

Exascale provided excellent service.

Exascale provided excellent service with the planning and provision of a fibre into our restoration site recently. The company was easy to contact and their engineers were friendly and professional.

2024幎9月5日
自発的なレビュヌ
Exascale ロゎ

Exascale からの回答

Thank you for your Feedback, and welcome to Exascale.

5぀星のうち2の評䟡

GDPR Breach

Initially had a great experience. They were the only company who were willing to install full fibre on our estate and this meant we all had access to good speeds for 2+ years however, as time went on the service began to deteriorate. We were approached by a new provider who offered too good a deal to pass up and as we were out of contract with exascale, we decided to switch. On sending our notice of cancellation to exascale we were ignored for weeks. 7 weeks after emailing to cancel, we received acknowledgment of cancellation and I assumed that would be it. We then received an email from the finance manager advising us that we had signed up to a new 24 month contract in Feb 24 and therefore we owed the full amount upfront before we could cancel. What the finance manager had actually done was forward on another customers email, containing personal information including address and full name, to ourselves to try and prove his point. He obviously hadn’t checked the info before sending it on as we did not sign up for any such contract. Massive GDPR breach and they have made what should have been a straightforward process incredibly stressful.

2025幎2月11日
自発的なレビュヌ
Exascale ロゎ

Exascale からの回答

We’re really sorry to hear about your recent experience, as this is not the level of service we aim to provide at Exascale.

It’s great to hear that your initial experience and the delivery of full fibre to your estate were positive, but we’re disappointed to learn how things progressed, particularly around your cancellation request and the communication you received.

We take concerns around delays, contract clarity, and especially data protection extremely seriously. The issue you’ve raised regarding incorrect information being shared has been treated with the utmost priority and investigated thoroughly, as safeguarding personal data is critical to us.

5぀星のうち5の評䟡

Couldn't have gone any smoother

Couldn't have gone any smoother. Recently moved into the area and heard good things so thought I would give them a try. Signed up and installed on the same day I couldn't believe it. Everyone I spoke to was very friendly and helpful. Would definitely recommend.

2024幎12月19日
自発的なレビュヌ
Exascale ロゎ

Exascale からの回答

Thank you for your fantastic feedback and for choosing Exascale!

We’re delighted to hear your setup went so smoothly, especially with a same-day install—that’s always great to achieve. It’s also brilliant to know the team made a positive impression and were friendly and helpful throughout.

We really appreciate your recommendation and are glad you chose to give us a try. If you ever need anything, we’re always here to help!

5぀星のうち5の評䟡

Extremely good service

Extremely good service. We use Exascale for wholesale. They provide updates as soon as they get them which allows us to update our clients.

Best move yet.

We have been using them since February with no issues.

2024幎2月1日
自発的なレビュヌ
Exascale ロゎ

Exascale からの回答

Thank you for your fantastic review! We're really pleased to hear that our updates and communication help you keep your own clients informed. Providing reliable service and timely information is something we take great pride in. We truly appreciate your support and look forward to continuing to work with you.

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