Signed up for their home 2500mbit service on City Fibre. Customer service has been very quick, with same day replies on every query. My only gripe was they didn't give a discount for using your own ro... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Signed up for their home 2500mbit service on City Fibre. Customer service has been very quick, with same day replies on every query. My only gripe was they didn't give a discount for using your own ro... もっと見る
企業が回答しました
Their customer onboarding process is absolute garbage. Extremely poor communication, an email chain was setup for "updates" which I had to keep emailing myself and asking. I've been connected 6 days a... もっと見る
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The have provided consistency through out 150mb changed to 900mb speeds are always around 800 to 900 again this is over 3 years of being with them. I cant fault their customer service and consistency.... もっと見る
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Our BT broadband was sluggish meaning we were always waiting for the computer to keep up. Our VOIP telephone kept dropping out and we couldn't stream anything and use the phone. Exascale instal... もっと見る
Exascale is a national UK internet service provider based in Telford, with a growing gigabit full fibre and data centre presence
Unit 5B, Orchard Business Park, Hortonwood 40, TF1 7EY, Telford, 英国
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ネガティブなレビューの 100%に回答しています
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I am SO impressed with your company and all the dealings we have had with you. Max has been round to look at the problem that I reported less than an hour ago and has fixed it. Not sure how but we have the internet again. He was so polite and helpful- a real credit to you. He promoted an excellent image for your company
If you ever need someone to tell people how good you are, just call me!!

Exascale からの回答
A 6 Star Rating!
From our first enquiry, to the 'exceptionally' efficient and flexible installation, the communication and broadband/wireless mesh performance we couldn't have asked for more. If you have experienced the usual BT/Sky/Talk Talk speed excuses and drop outs, Virgin Media long winded customer service and very poor upload speeds then you really need to experience Exascale....blistering speeds - upload and download, 100% uptime and no fuss service! Thank you!!

Exascale からの回答
Better than previous provider but still not achieving speeds advertised "Average speeds of 150Mb", more like 50Mb.

Exascale からの回答
Thomas is always helpful and kept us informed throughout the transition.

Exascale からの回答
A pleasure to deal with and always address any issues (although there have hardly been any issues and any issues are relatively minor). An excellent and reliable service.

Exascale からの回答

Exascale からの回答
Speed is unreal really happy with the service. Feels good to finally get rid of virgin media who provide good download speed but the worst customer service experience. They refused to give me the same bill as a new customer and I was paying about 40% more then new customers as a 7+ year customer with no default payments. I have showed my friends the speeds and they can't wait till this service can be provided to them.

Exascale からの回答
Had my install on Tuesday from the very start Exascale was professional and great Internet is amazing.

Exascale からの回答
Great service, efficient installation and fantastic speeds of service

Exascale からの回答
Great reliable service. Our fibre broadband is really fast and stable

Exascale からの回答
Exascale have provided me with an excellent, personalised service for many years, in which time I have noticed their offering expand. I would highly recommend them for any IT requirements. My only issue is that they don't supply their awesome looking fibre broadband packages to my area :(

Exascale からの回答
I've now had Exascale internet for some time, during this time I have had very few minor issues however when raised these were resolved the very same day. The speeds are good and the service is also above average compared to the bigger suppliers out there.
I work from home at the moment like a lot of people and I can complete work, have movies streaming for my son and the radio among other things without any disruption, I would reccomend Exascale to anyone.
Thanks guys.
Very fast, stable broadband from local supplier at a reasonable price.

Exascale からの回答
As always Exascale offer best value prices and service is first class. I have been a customer for over 8 years and Tom and his team have always been there to assist. Never had an issue easy to use interface.
The 1911 café Essington

Exascale からの回答
Excellent customer service, along with great prices and a reliable service.

Exascale からの回答
Great service
Quick at replying, explained everything once set up.
Neat & tidy work.
Andrew

Exascale からの回答
We live on a new housing estate (7 years old now) that didn't have fibre fitted by the telecoms company...
Exascale first provided us with high quality wireless broadband with good speeds, easily beating what we had before.
Exascale then upgraded us and our neighbours to fibre which has been excellent- far surpassing our expectations.
When Covid hit I have been reliant on my internet connection to work from home and Exascale haven't missed a beat! Colleagues with connections from the more commonly known providers have experienced regular downtime and outages, fortunately for me I have not.
If you want reliable, superfast broadband then look know further!!
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