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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Signed up for their home 2500mbit service on City Fibre. Customer service has been very quick, with same day replies on every query. My only gripe was they didn't give a discount for using your own ro... もっと見る

企業が回答しました

5つ星のうち1の評価

Their customer onboarding process is absolute garbage. Extremely poor communication, an email chain was setup for "updates" which I had to keep emailing myself and asking. I've been connected 6 days a... もっと見る

企業が回答しました

5つ星のうち5の評価

The have provided consistency through out 150mb changed to 900mb speeds are always around 800 to 900 again this is over 3 years of being with them. I cant fault their customer service and consistency.... もっと見る

企業が回答しました

5つ星のうち5の評価

Our BT broadband was sluggish meaning we were always waiting for the computer to keep up. Our VOIP telephone kept dropping out and we couldn't stream anything and use the phone. Exascale instal... もっと見る

企業情報

  1. インターネット プロバイダー

当該企業による記述

Exascale is a national UK internet service provider based in Telford, with a growing gigabit full fibre and data centre presence


連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

109件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.8

すべてのレビュー

(109)

過去12か月のレビュー数: 20件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

great service

great service, attention to detail, very helpful.

2021年6月15日
Exascale ロゴ

Exascale からの回答

Great to hear you’re happy with your service from Exascale. Thank you for the feedback Ian!

5つ星のうち5の評価

I am SO impressed with your company and…

I am SO impressed with your company and all the dealings we have had with you. Max has been round to look at the problem that I reported less than an hour ago and has fixed it. Not sure how but we have the internet again. He was so polite and helpful- a real credit to you. He promoted an excellent image for your company
If you ever need someone to tell people how good you are, just call me!!

2021年4月30日
自発的なレビュー
Exascale ロゴ

Exascale からの回答

Thank you for the glowing review Julie :)

5つ星のうち5の評価

BT & Virgin Watch Out!!

A 6 Star Rating!
From our first enquiry, to the 'exceptionally' efficient and flexible installation, the communication and broadband/wireless mesh performance we couldn't have asked for more. If you have experienced the usual BT/Sky/Talk Talk speed excuses and drop outs, Virgin Media long winded customer service and very poor upload speeds then you really need to experience Exascale....blistering speeds - upload and download, 100% uptime and no fuss service! Thank you!!

2021年1月7日
自発的なレビュー
Exascale ロゴ

Exascale からの回答

Thank you for the great feedback Dave! Pleasure to have you onboard as an Exascale Full Fibre customer.

5つ星のうち3の評価

Disappointing speeds

Better than previous provider but still not achieving speeds advertised "Average speeds of 150Mb", more like 50Mb.

2020年12月17日
Exascale ロゴ

Exascale からの回答

Hi Phil, We're sorry to hear you're not getting the most out of your connection. Could you please email support@exascale.co.uk with your full home address and that you're not seeing the full 150Mb speeds and we will arrange an engineer to visit your home.

5つ星のうち5の評価

Gladly recommend

A pleasure to deal with and always address any issues (although there have hardly been any issues and any issues are relatively minor). An excellent and reliable service.

2020年12月13日
Exascale ロゴ

Exascale からの回答

Thank you for your feedback Sanjeev!

5つ星のうち5の評価

Super fast service

Super fast service, approachable staff and quality install.

2020年12月10日
Exascale ロゴ

Exascale からの回答

It's great to hear you're enjoying our service. We will advise the field engineering team of your comments. Thank you for the feedback!

5つ星のうち5の評価

Speed is unreal really happy with the…

Speed is unreal really happy with the service. Feels good to finally get rid of virgin media who provide good download speed but the worst customer service experience. They refused to give me the same bill as a new customer and I was paying about 40% more then new customers as a 7+ year customer with no default payments. I have showed my friends the speeds and they can't wait till this service can be provided to them.

2020年11月20日
自発的なレビュー
Exascale ロゴ

Exascale からの回答

Thank you for the great feedback Dean, and welcome to Exascale!

5つ星のうち5の評価

Excellent networking choices from Exascale!

Exascale have provided me with an excellent, personalised service for many years, in which time I have noticed their offering expand. I would highly recommend them for any IT requirements. My only issue is that they don't supply their awesome looking fibre broadband packages to my area :(

2020年11月2日
Exascale ロゴ

Exascale からの回答

Thank you for your feedback Ben, hopefully our Full Fibre broadband will be coming to your area very soon!

5つ星のうち5の評価

Excellent Speeds and Service

I've now had Exascale internet for some time, during this time I have had very few minor issues however when raised these were resolved the very same day. The speeds are good and the service is also above average compared to the bigger suppliers out there.

I work from home at the moment like a lot of people and I can complete work, have movies streaming for my son and the radio among other things without any disruption, I would reccomend Exascale to anyone.

Thanks guys.

2020年10月19日
5つ星のうち5の評価

As always Exascale offer best value…

As always Exascale offer best value prices and service is first class. I have been a customer for over 8 years and Tom and his team have always been there to assist. Never had an issue easy to use interface.
The 1911 café Essington

2020年10月11日
Exascale ロゴ

Exascale からの回答

Thank you for your continued business John :)

5つ星のうち5の評価

Great service

Great service
Quick at replying, explained everything once set up.
Neat & tidy work.
Andrew

2020年10月8日
自発的なレビュー
Exascale ロゴ

Exascale からの回答

Thank you for the great feedback Andrew, I've advised the enginners of your feedback.

5つ星のうち5の評価

Reliable Superfast Internet Connection

We live on a new housing estate (7 years old now) that didn't have fibre fitted by the telecoms company...
Exascale first provided us with high quality wireless broadband with good speeds, easily beating what we had before.
Exascale then upgraded us and our neighbours to fibre which has been excellent- far surpassing our expectations.
When Covid hit I have been reliant on my internet connection to work from home and Exascale haven't missed a beat! Colleagues with connections from the more commonly known providers have experienced regular downtime and outages, fortunately for me I have not.
If you want reliable, superfast broadband then look know further!!

2020年10月7日
自発的なレビュー

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