Fanatics レビュー 

Ordered 3 items before Christmas, 2 arrived, 1 was the wrong thing, the third didn't arrive at all. No response from customer service to 4 emails, had to open a credit card dispute.

Horrible buying experience from these scammers. 3 items came in damaged and they had the audacity to offer me 20% back.

Nice products but very poor returns & refunds process. The returns portal does not seem to work despite a dozen attempts over the last three days.
I contacted customers services online on two occasions and have not had any resolutions.

Personalisiertes NFL Rivalries Trikot bestellt, 6 Wochen später bekommen und dann noch falsch bedruckt worden. Vorne richtige Zahl, hinten Zahlendreher.
Support, gefühlt nur automatisierte Antworten.
Ich wollte gerne das Trikot behalten, weil es sonst nur weggeschmissen wird. Nachlass gerade mal 20%, das sind gerade mal die Versandkosten gewesen. Neues Angebot unterbreitet und keine Rückmeldung bekommen. Bleibt wohl nur, das Trikot dem Müll zuzuführen um nicht den Vollpreis für einen Produktfehler bezahlen zu müssen. Als langjähriger Kunde ist das auf jeden Fall, meine letzte Bestellung bei dem Laden.

Very poor service, the item never arrived and I had to chase it up. The customer service was extremely difficult with multiple emails. Most of which did not reply, and when they did I was with a different person. Ultimately ended with no item wasted months in time and refund which was less then I purchased the item due to currency conversion difference due to the time period that has past.
I would actively recommend you avoid doing business with Fanatics.

Made order on Aug 1st, 4 items. 2 arrive on 5th as promised but shirt & shorts did not. Given new dates 7th for shorts & 11th for my Leeds utd away shirt. No delivery on 7th, I contact on the 8th & ask if they are being shipped with my shirt . I am told ths is the case. No delivery on 11th, I call again, promised 12th. Nothing arrives again so I call. Appologies & promises again, given DPD delivery cost of £ 8:95 back as a sorry. 9:45pm I get a mail telling me they are shipped. During the night various messages are sent to me & I awake to find my delivery is now delayed.. I cannot face talking to them so I mail. Another Sorry & a £12::60 refund (( yet to happen ) is given . 10% of the 2 outstanding items. I hear nothing so call on Saturday 16th. More falsehoods, I first get told it had been cancelledl, then that the order mistake was actually due to it being made twice by them trying to fix it.& that there was no team leader to help. Everytime the leader is either off due to illness, on holiday, any excuse they can make up on the spot ,whatever,not once has there been any senior person available or anything done. After the call I got a voucher sent to me.
All very nice gestures but nothing at alll done in getting my order out to me. I call again today & have phone out down on me. I call back & it seems I have actually got somebody decent this time. I am promised a phone call back within 4 hours to be given details. It did not happen. I send another mail.no reply to there, yet 15 mins later I get a seperate mail sent, saying no need to contact them anyymore as they are working dilligentlly to resolve it 😂😂😂..
5 of my friends all ordered up to 5 days after me .I have theiir order numbers,dates etc .They all have theirs. I had a account with LUFC previously only ever had 1 minor snag in all the of the years.whch was sorted & couried to me the very same day. Fanatics have destroyed my order history ( it now does not exist ) I believe I coud have bought a 2nd house in surrey with what I have spent over the 53 yrs. This is Fanatics. Not only LUFC but any club associated with them need to get them gone ASAP...The worst company I have ever dealt with in my 61 yrs of life.
I am Autistic & have severe mental health issues..This along with the theft of the items not associated with them has broken me. I phoned in crisis, they know my situation . Yet, they could not give a Jott. They just continue their lies & excuses.. A total shambles is nowhere near what they are..DAY 18 still waiting . Disgusting
Edit : Day 19 . The 10% of my outstanding delivery value of £12:60 just got refunded. I do actually feel a little sorry for the staff who have been systematically trained to lie. If my order arrives this week they ay get upgraded to 2 stars ,maybe even 3 ,due to Leeds winning last night & me being in a generous & forgiving mood ..
EDIT : After lie upon lie, false promise after false promise, now day 23 the only option they said they have is to fully refund me. I get quoted it will be in full yet,they then deduct all of the 3 small refunds already gjven from that amount when I recieve their confirmation email. So 3 weeks of suffering for nothing . I now don't even have any form of appology or remitence for my stress or for my time taken waiting anymore & waiting for non-deliveries as promised..
Vile & disgraceful company that just do not care in the slightest at all.
Aug 27th : Only option left last Saturday 23rd ,was to cancel the order ,the poor girl admitted there was nothing they could do to helpa any further. The warehouse promised faithfully they would be sent out & I would be called within 72 hrs. That deadkine was friday the 22nd .Neither happened .. after speaking with ger I got quoted an ammount to be refunded ,it was short by £20 so I called back in tears. Eventually I was listened to fully for the very first time & got a call back ,first time also. They wanted tk make ammends.
They gave me in 5 parts over the time period refunds the final ones being on the 23rd of my entire order balance. So I got my mug & scarf for free because of the experience I suffered. Today I recieved 3 small gifts, from Fanatics which I kindly passed on to a young relative,who is truly delighted. Gratitude should always be shared.
I have gone back & purchased all 3 shiirts today ( withoutprinting) which were heavily disscounted by their wonderful voucher gjft .
They turned jt around, but jt should be like this always.
I am truly grateful for the wonnderful gentleman who I spoke with & whom called me on Saturday ,with such compassion. I am also very deeply touched & moved by the wonderful message that I recieved from Rei, who contacted me via mail shortly afterwards..
Fantastic, how it eventually got turned around but a real shame it was allowed to happen
I cannot give less than 3 stars but also no higher, due to what occured.
I dearly hope my next review is a 5 * one.***
Well done fanatics . 👏🫶🙏 ..

Ordered a shirt from the UK — sizing guide was completely off, shirt was too big. I live in the Netherlands and was told I must cover the return cost of £10 (€12), which is half the price of the shirt. Even after a refund, I’ll still be out of pocket about £18 (€21) when factoring in both delivery and return costs. Disappointing experience — I would recommend avoiding.

AVOID AVOID AVOID!!!!
I received a damaged item and had to return it. The return portal doesn’t work, so they tell you to pay for the return yourself. I returned the item 3 weeks ago and am still waiting for a refund. Customer service sends you around in circles, to the point where the only way to get your money back is to file a Section 75 claim with your credit card provider. The ordering process is fine, but if something goes wrong, you’re completely on your own.

Terrible communication and customer service, I returned an item the same day it was received a month later no refund

Ware mit schneller Lieferung bestellt 12€ mehr bezahlt Angabe 2 Tage Lieferung heute schon 6 Tage um bin vom Kauf zurückgetreten nie mehr bei

Ein Stern ist leider noch zu viel für diesen Laden!
In diesem Leben werde ich dort nicht mehr bestellen!

Inkompetenz trifft auf arrogante Dreistigkeit bei Retouren und Rückzahlungen. Bestellt lieber anderswo.

*Edit
Ich habe Fanatics mehrfach über Wochen, um die Rückzahlung gebeten und aufgefordert. Das wurde einfach penetrant ignoriert. Nun ist eine weitere schlechte Bewertung öffentlich sichtbar und plötzlich bittet Fanatics um weitere Informationen via Trustpilot? Lächerlich, inkompetent und ignorant!

I gave them one star cause 0 wasn't an option. Their business model and service is so poor you have better chance giving you're money to a homeless bum at a train station. At least you have better chance at getting something back. Don't order through them direct or Rebel sport they will both leave you disappointed!

j'ai voulu retourné un T-shirt qui était trop ajusté, non décrit comme tel. Ils me proposaient de me rembourser le prix payé sans les frais de livraison (près de 7 euros) et avec les frais de retour à ma charge de près de 11 euros ! Jamais vu ! Inacceptable ! Site à fuir !

They ignore you

NBA fanatics
Please do not waste your time and money trying to order from this company. Nothing but excuses, delays. Live chat was completely useless, so I phoned a number, sounded like it was in someone's living room, the call ended in them saying they are paying my full refund to PayPal in 2-7 days (we'll see)
Then I get an automated call back asking me to rate 1-10 how likely I am to recommend them, I pressed 1 and was told you are not allowed to use that! 😂
Whatever you do, do not order anything from here. The two directors Ria Murphy and Claire Gilchriste should be ashamed of themselves.
I'll have one very disappointed grandson at Christmas 😔.
In the meantime I will be reporting them to PayPal myself!
Edit:
Good grief! I just got a full refund almost immediately after I called this number 0330 222 0386

I ordered two items from this website, for the first time,after I made the order I was waiting on a confirmation email which didn't come so I ran straight to trust pilot and started to panic thinking I made a mistake, only to receive a confirmation email two days after and my goods four days after in top quality! I mean I can't fault them whatsoever will 100% recommend

I should have read the reviews. Incredibly bad service. I haven’t received anything from four separate orders

Frustrating and extremely poor service!!
I’ve tried sending two items back. However the online portal to do this isn’t recognising my order number ! So I’ve tried email but no reply and my inline chat keeps disconnecting half way though.
So I have 2 items at a cost of nearly £60 plus the expensive £8 delivery and can’t find a way of returning and getting a refund!!! So much wasted time and inconvenience! I will never use this website again!

Du grand n'importe quoi 😭🤬😱 Site bidon, qui n'envoie ni confirmation de commande ni mails pour le suivi de l'envoi. Rien à part la trace de paiement CB sur le compte bancaire.
Extrêmement déçu. Je vous déconseille vivement d'y lâcher des tunes.

I wanted to send my package back and i couldnt send it back because there was no possibilty to print the label . They said to return the package by my own. Never order on this page because you have to pay the transport costs back.