Fanatics レビュー 

As with everyone else, they took my money, didn't email me, and have made no attempt to process the order or deliver the goods.

Only recourse is to try to use PayPal to refund my money as their stupid website doesn't want to know!

Ordered my son a NFL Jersey in plenty of time for his birthday next week, when placing the order it did not say delivery time would be 2 days later but would be shipped and delivered within 4 to 7 days. No problem, until it still hadn't shown as shipped today... trying to speak to someone is a nightmare, their help chat box couldn't find my order and then suddenly it did and after a while of pushing buttons I was put through on chat to a human. They did their best apologised and said their was a warehouse problem and they couldn't give a date for delivery, thankfully I got the order cancelled and money refunded, so 1 good bit of news.. 1 unhappy son next week, as NFL direct use Fanatics..

Dreadful. Paid for express, next day delivery on 6th September. just had an email saying it might be with me around September 29th! Avoid at all costs.

Absolutely shocking,
order a red bull max verstappen hat on the 4th september. A week later i contact them to fin dout where it was, nobody knew customer service advisor was rude. They have since lost the parcel (apparently) then i asked when the new goods would be sent out, they advseid that they will let me know in 7 days! i cancelled the order as its now been nearly 2 weeks. DO NOT USE

Experience didn't start well.... using sizing 'tool' provided on website, item ordered, when received however sizing was far too big. Unable to return the purchased item via 'Returns Portal' on website as system didn't recognise my order no. I emailed Customer Services querying what I should do. Eventually I received a response suggesting I should return the item via a 'tracked' service and a refund would be issued. Returning the item cost in excess of £5.00, tracking no. confirmed item was received 2 days after it was posted however no confirmation email was received and no refund was processed. Following several phone calls it was confirmed that item HAD been received and a refund would be issued however I have only ever received a refund of the item purchased and NOT the return postage. 3 weeks after the original refund was issued I have again contacted Customer Services who have said YET AGAIN that a refund for the postage would be made however this I have still NOT received. I have ordered a no. of items from this company however this has left a 'bad taste' in my mouth and I'm highly unlikely to purchase from them again.

Awful service. Ordered some England Rugby t-shirts, paid extra for express delivery. On day they should be delivered website says still in processing. Eventually managed a web chat and told out of stock, NOT what your website says. Takes a day for Fanatics to take your money but 7 to refund. Will not be using ever again

Ordered a NFL jersey on August 16th with 8-10 day delivery.

Still sat in processing a month later and customer service can't tell you anything other than "it's still processing". Absolutely useless.

Ordered a gift which I needed within 8 days, delivery was stated to be 2-4 days. After some time I looked at the order and the expected delivery was 16 days later. Checked here and saw all the 1* reviews and got worried, but to be fair, went on the chat on their site and they processed a full refund which I received in a few days. Wouldn't use again or recommend but at least refund was easy.

Liars! I bought 3 items. A few days later got a notification that it was shipping. A few hours later I was told the order was cancelled and they would refund it. I contacted them, they then said my payment failed. Funny that, my paid hd gone through, how could it fail it was taken? They then said my personal information was incorrect. Funny that, I used PayPal and have made numerous payments no bother. They've messed up and just won't admit it or resolve it. They will waste your time. Minute after minute, hour after hour. Their customer service hours stated on the website are wrong (they do not start at 8 or 9 but actually 10). They will lie and lie and lie to you just to get rid of you but give you no actual help. Unbelievably frustrating. Will never use again.

Ordered the Manchester United home shirt 23/24 was delivered within a week .. and definitely genuine shirt .. also got 10% discount for signing up so postage worked out at 49 pence

Ordered and received in 10 days. Excellent service. Delivery was very good. Happy with our products

No email support
No chat support
No phone support
No delivery
Even PayPal email they have gets postmaster return
Scam fraudulent company

If I could give zero stars I would, absolutely disgraceful customer service. Have been waiting since the 16th August for 2x shirts that when ordered it said delivery within 2-4 working days! Speaking to the customer advisors in the chat is a complete waste of time, they are very patronising and very unhelpful - do not recommend this company, spend your hard earned cash elsewhere

If I could give it 0 stars I would. I ordered a large shirt. They sent me a medium which was obviously their error. I sent it back to them and obviously had to pay the postage. I sent a note inside saying please can they send a large and reimburse me for the postage. This did not happen. They just refunded the money for the shirt. Absolute jokers. I would not recommend I will never use again.

AWFU! Honestly the worst company I have ever dealt with. They treated me like I was a scammer! I ordered an England Rugby shirt for my husband on 12/08/23 Paid nearly £80 for it, money left my bank. Then received nothing, no confirmation email, no shirt. Contacted customer service who told me they can't find any order so can't do anything, however they only tried to check email and order number, nothing else. They had obviously failed to create an order after I had placed mine. I implored them to check with their payments department so they could return my money. They flat out refused and refused to escalate my complaint. I will never deal with them again. Trying to seek a refund via my bank but will have to wait 30 days. Fanatics run the kit services for quite a few teams and sports so be careful and avoid whenever you see fanatics.

Ich hatte hier bestellt, weil ich eine bestimmte Kappe gesucht habe und nur hier gefunden habe! Habe dann noch ein T-Shirt mitbestellt und bin dann zu spät draufgekommen, dass es für Herren war und nicht für Damen. Wollte dann am selben Tag noch stornieren, die Ware wurde aber schon versandt. Versand also wahnsinnig schnell - dann das Damen T-Shirt nachbestellt und ebenfalls gleich verschickt! Ware war schnell da, definitiv Originale! Das eine Shirt habe ich zurückgeschickt und mir wurden sogar die Rückversand Kosten erstattet, obwohl das definitiv mein eigener Fehler war. Habe auch erst nachher die schlecht Bewertung gesehen und hatte schon Angst, kann ich aber nicht bestätigen - alles gut!

Placed an order on the 12th August it’s still processing. No customer service available. Wanted the shirt for my grandson’s 21st next week. Ordered in the past with no problems but this is a joke. Will be seeking a refund through PayPal, I don’t have £90 to throw away. Will not be ordering from here again.

No customer service !!!! Phone number nothing but recorded message ! Email address doesn’t exist ! I will be chasing a defund through PayPal immediately and if I would give anyone advice from my experience AVOID shop elsewhere

Poorly sized, use the dreadful EVRI for delivery, charge 99p to pack your item!!! and then when you want to return a £21 tshirt they want to charge over £7 to do so! Lesson learned, will buy elsewhere in future!

Avoid! Giving any stars at all is only down to the quick replies recieved from customer services.

Ordered a F1 shirt. Continually recieved emails labeled 'Order update' when in fact they were just advertisement. 3 weeks after my estimated delivery date and still no sign or updated regarding order.

I contacted the email address provided on trustpilot and got two quick responses back. One response said my item was lost and they would issue a refund. Second response said my item was out of stock and they would issue a refund.
Whatever the actual reason for my no show order, I did recieve my refund in a timely fashion. However, the fact I needed to even ask for it in the 1st place makes me really question the trustworthiness of this company as a whole.