Fandango レビュー 601

When Fandango took over Vudu is when everything went down hill. Fandango’s customer service (or lack thereof) is a joke and just puts you off by slow replies to your problem and never getting to a solution. Very deceptive practices by saying a move is 4.99 and the when you go to purchase it’s 3 times the price. The stream is sketchy sometimes it works and sometimes in the middle of a movie it will say error. If I would have known how Vudu was going to end up after the purchase by Fandango I would not have such a large catalog of movies. Now I am stuck with a bunch of movies from a crappy company that provides a crappy service and has crappy customer service.

I had forgotten how much I did not like Fandango. It has been awhile since I used it. Now, I have paid 24.00 for a movie that I cannot watch because of buffering issues. I promise I won't buy or rent any more movies from them. Youtube has everything they do AND their movies play all the way through without stopping again and again and again. Plus I will be spreading the word.

The website included seats I did not select in my purchase, when called customer support they refused to remove the extra seats! only 2 options were to:

1. Cancel the order and refund part of the order due to non-refundable fees even tho I was still getting the seats I originally selected.
2. Cancel the order and give me full credit, therefore they'd still keep my money.

When asked to speak to a manager to get the non-refundable fees waived since I was still buying my original selected seats, they refused.

After this whole fiasco I realized that the website is designed intentionally to scam you... unavailable seats and your selected seats BOTH show up orange.

Their customer support is bullshit

With Fandango, I had a great experience, finding and watching a show that I could not find on any other service; no buffering, NO commercials, and great quality! 🙂

Watch when you use the website because it switches you to a different date and then you can lose your money because you’ll show up on another date so be careful when you’re using fandango and then they will not refund you for a mistake that their website did it’s horrible. It’s a stealing of people‘s money so just watch what you do when you’re doing dealing with fandango be sure you clarify everything cause I pushed for one date and they gave me another date so be careful fandango cannot be trusted because they will not refund you any money either unless somebody dies they said or a show show closes down the only time they’ll refund you so just letting you know giving you guys a heads up. Do not trust fandango website

we needed an immediate gift card for a last minute birthday party. The website showed a money-off coupon code. I went through the purchase process, watching for place to enter it, never found it. I pushed what I thought was just another button in the process of buying it and the purchase finalized. Then the confirmation screen said, "It can take 60 minutes to 6 hours to receive the electronic download card" We couldn't wait that long. I don't even know where the card was sent, we never received it. 48 hours later I submitted a refund request based on those issues and I was told that I checked the terms and conditions button and I should have read it. No refunds. NO REFUNDS FOR A CARD I NEVER RECEIVED? Three weeks later, still no card. But hey, big shout out to PayPal, I contacted them next to contest the charge and the robot read the details of my dispute and issued a refund on the spot. No wait time, no push back, 100.00 back in my account. I will not use Fandango ever again and I will use PayPal more.

Customer service is useless. I have a giftcard that hasn't been used. They will "escalate" it to the correct department. Zero ownership. Can't speak to a real human.

I have had several issues over my experience with this program since it was called VUDU. It has terrible buffering issues even when you are using gigabyte internet speeds (I have had my singal/speed tested during some of these buffering issues). But the on top of that, they charged me twice for a Despicable Me bundle that I had purchased. When I asked a refund for one of the purchases, they admitted that they had a glitch in their system but claimed I was never charged the first time. I sent them screen shots of my charge account to prove that it had occurred, and I habe not received a response from them since. I STILL have not received a refund. My recommendation, use a credit card to pay for any of the movies that you pur hase here so that you can dispute the charges when they pull stunts like this.

I have Fandango gift cards. Want to take my grandkids to see a movie. When I go to the website to purchase tickets NOTHING WORKS. No problems with any other website so it is the Fandango site. Went and loaded stupid ap on my phone. Went through process. entered their riduculously-long 19-digit Card # into the frickin check out. Only to get an error: We are unable to process your order. Sat on hold for 20 minutes on the customer service number and finally hung up. WILL NEVER, EVER USE FANDANGO AGAIN FOR ANYTHING and I will tell everyone I know.

Fandago is horrible they don't care about there customers. When I was on the phone with them they where rude and didn't care about the situation I brought to them.

I was charged double when I hit pay, never received my tickets because the email on file had a typo, and couldn’t reach customer support through their website chat at all. I only managed to find a phone number elsewhere. When I finally spoke to someone, I was denied a refund simply because I called after the movie ended — despite the fact that I never received the tickets and was overcharged. Very frustrating experience and zero accountability. I will not be using Fandango again.

Wish I had read the reviews before purchasing. I made a mistake in selecting the theater (Cinema de Lux Lowell instead of Cinema de Lux Hanover) and could not make an exchange. Zero customer service. Will never use this site again.

Wasn't able to easily refund my tickets because I had used a promo code. So by the time I called at 3:02, it was 2 minutes after the show time. Can't get a refund. Just use the theater you are going to to buy tickets, fandango is a pointless service

Unbelievable buffering issues make this service completely unusable. Everything worked fine under Vudu, and I had built a modest movie library. Since the switch to Fandango I can't make it through a single sitting without extreme buffering issues, regardless of the movie definition. Now the app just completely restarts in the middle of watching. The only reason I keep the app is for the movies I already purchased, but honestly I'd rather go back to DVDs. My TV is less than a year old, high speed internet, and all other apps work perfectly. The issue is clearly Fandango.

since voodoo became fandango at home. I have had nothing but problems trying to stream my movies. The latest one tells me that there’s an error and I’m in the middle of a movie and it won’t play. They call it a playback error. If you’ve not used fandango at Home, I recommend you avoid it.

I had never used this service before....bought a ticket to zootopia 2 and forgot the time and missed it....I called for help and the lady told me their policy is returns/exchanges are only allowed before the movie starts. She told me happy holidays and that was that....I paid for a movie I never got to see....I was really disheartened that they didn't make any exceptions as I never used the ticket. It was my first time with this company and my last.

Playback errors constantly with 1GB fiber internet. Customer service admitted they can't handle high streaming demands. No refund issued, never using Fandango again.

Drove ten miles in a snowstorm to find that Fandango had wrong information, movie wasn't even playing at that theatre.

The movies are great but as Fandango took over Vudu now movies error player Everytime free or paid for movies never a quality viewing after take over so the suck

If I could leave negative stars, I would. I had a promotional code that I used for a ticket purchase, but later had to change my showtime. Company policy says that promotional codes are non-refundable and non-transferable, so I completely lost the entire value of my promo code. I called customer service to see if a supervisor could help with giving me a credit, but the customer service agent literally laughed at me. I understand upholding company policies, as frustrating as that can be for the customer, but the agent laughing at customers is unacceptable.