Atom Tickets レビュー 93

Bad customer service

Love atom. Always a great experience.

I am very pleased with the fast response time and with the resolution for my concern. Customer service was very fast and supportive!

I had issues with the order. I tried to contact using chat or email without response.

Alexandre was quick and to the point with my issue. Thank you!

Help me get a credit when they really didn’t have to awesome customer service thanks again

The support I received today was amazing. You guys are quick and very helpful and I’m so glad to have this app.

This is the second time my ATOM gift card did not work at my local movie theater. They do take ATOM there, but for whatever reason, the gift card number....never been used(!) was invalid and I missed my movie altogether.

Another gift card number/code has been sent...let's hope this one works. Very dissapointed w/ATOM.

Do not use them. They run a scam. And try not to refund you within 5 mins of purchase when ya realized ya mis locked. SCAM COMPANY. Calling the bank for full refund.

Updated 4/11/2026

I am updating my review to bump from 3 stars to 5. My reason is that I discovered the requested e-mails to get my tickets not reaching me is likely due to my verizon.net e-mail. I had already checked SPAM folder and for any blocked senders in my mail config, and since none, I concluded it was the Atom Tickets e-mail process. I used Atom again in the past week and again tried sending tickets to my regular e-mail address, and it again did not reach me. This time I tried a second request and used an e-mail address on my own hosted server where I control ALL of the mail server functions. The e-mail to that address came almost instantly. I used Atom again today, this time doing one request to each e-mail address, and only the one to my address on my own server arrived. I have no idea why my regular provider is losing or blocking Atom e-mails, but my workaround will be to use the alternate address.

I will resume using Atom Tickets for all of my movie ticket purchases.

Original Review
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The service makes it easy and seamless to purchase tickets, select reserved seating and even add concessions items, but the last two uses have resulted in a hassle getting an e-mailed ticket to print out and take to the theater. Whether manually requested by me with the 'button', or re-sent by multiple service reps, they never arrive. Support says just bring the receipt e-mail to the theater, but the workers never know what to do with that and it takes waiting for a manager to use the receipt to create a ticket their ticket takers can scan. That hassle negates any convenience of the on-line purchase. When it happened I was going to switch ticket services, but gave them another try today with same result. I think they have been fine in the past, but with these last two experiences, I think I am going elsewhere in the future.

They have great promo's and if there is ever an issue support is super helpful. They are quick to respond and the app/site are easy to navigate.

Received a straightforward answer from the chat rep.

Easy to buy tickets great customer service

Very quick solution to the issue

Quick response and execellent customer service.

They are always professional and attentive.

I appreciate the quick turnaround and the support that you have given me to rectify the situation with ATOM movie tickets

The promotional email about 50% off on Good Luck, Have Fun, Don't Die lacks detail about how to redeem, not to mention it did not work. Although I was told that it should work via the Fever app, it still showed as an unavailable voucher. I wasted good 15 minutes trying to figure it out, and Atom's customer response was not helpful.

Rep will escalate my claim to see why my tickets were not on sight for 4 tickets on 2/22 dissapeared.