Fandango レビュー 601

Worst company to use to purchase movie tickets... they do not refund lost almost 100$. Do not recommend 😒

Terrible company. The site is difficult to read and operate. Sorry Tom, I won’t see you at the movies anymore. Figure out how to help seniors see your words.

I have been a fandango customer for over a decade. I bought 2 tickets at 1:27 PM. Two minutes later I realized it was for the wrong day and immediately contacted customer service to exchange the tickets for the following day. They refused saying that the movie started at 1:15 PM. I did not want a refund only an exchange. I pointed out that they sold me a ticket after the movie had already started but they didn't care. They didn't even offer a discount or try to make me whole in any way. I will never use Fandango ever again! I've deleted the app and will share my experience with my network of friends and relatives.

The worst! Bought movie tickets charged my PayPal, and after the PayPal purchase went through it did not reconnect back to Fandango to finish the seat selection. Contacted them that they charged me and didn’t provide the tickets and they said since the movie occurred already no refund. Good thing PayPal doesn’t agree with them, a full refund coming from PayPal.

I purchased 3 tickets multiple times because I didn’t receive the proper confirmation and the tickets didn’t go into my wallet. It was obvious I purchased tickets twice by accident and one time from the wrong theater bc I was trying to purchase walking into the theater with my son and friend. They have a strict policy that will not meet the customers’ needs. Their service fee is a waste and I regret ever using this service. If you check their BBB complaints, they will not offer any exceptions with very valid reasons if the request is made “after airing”.

Don't buy movies on this application I own 199 movies that I can't download on my computer. The only way to download is on a moble device. And a moble device can't hold all that data . Basically you don't own the movies if their application goes down you lose all your movies . In this society now they want you to believe you own something but you don't I haven't bought anymore movies from this company

I can never sign in even when I change my password, and I get the run around with the chat. It is horrible since it changed from Vudu.

Ive tried to buy ticket over fandango and im a member so i can get free ticket once a month. Ive paid my membership and I’ve try to use my points but no I can’t buy tickets cover fandango since Wednesday and I ve called support service yesterday . They told me that the problem is on website so I have to wait two hour and then I again could buy tickets cover fandango. Today is Friday and no I still can’t buy ticket over the fandango it’s want let me still .

Fandango is by far the worst establishment to even do business with . I’ve given fandango several opportunities to do right but it seems like they just went from bad to worse ! Everytime i try to order tickets fandango says purchase didn’t go through yet bank statement shows it went through and it’s pending . Then when you call or speak to customer service they say money is on hold and will be released back in 3-5 business days! Why is there a hold if the purchase didn’t go through ! Give yourself peace and don’t bother with fandango

I started the 7-day free trial when purchasing a ticket and wound up in the hospital before I could cancel it. I tried contacting fandago multiple times, explaining the situation and asking about a possible refund, and received the equivalent of a middle finger each time.

Reading these other reviews makes me extra sad, I don't know how they still have a business when they are so unwilling to work with customers.

I do not recommend the reward membership fan club. We’ve lost tickets multiple times because once you apply your reward to a movie, no changes are allowed. They also make it super complicated to retrieve any bonus rewards. We won’t be renewing our membership. We will use our theater’s program instead.

I cancelled my membership they day I signed up because I realized I wouldn’t need it, just saw I was still billed so I reached out to them and was told they can’t do anything about it.

I haven’t used the Membership nor plan to, sad that such a large company is super shady

I bought tickets and food for the wrong day. I realized in time to use the online exchange/refund and that went smoothly... but during that time I had to find how to exchange/refund for the overpriced food I had purchased for my kids which you need to get a customer service rep. After waiting for the automation to go through all the prompts, I got to a customer service rep. He needed my info, the theater, and what I was calling for... I asked him if I could get the food refunded, but he told me the movie had already started. But you can see on my account I'm not at the theater because I exchange the tickets and that we'd been on the phone going through the details and now the movie has started. They offered nothing... can't wait to delete this app.

I have been a fandango customer since 2014. I bought 3 tickets and didn't realize I purchased the wrong day until the movie already started I wanted them for the next day and got a hold of customer service about accidentally buying the wrong date and they refused to change, credit or reimburse. I will never use Fandango ever again! deactivated my account and kicked to the curb just like they did to me.

If I could give a 0 I would, I purchased tickets for myself and my son for a movie and by mistake I purchased them for an incorrect showing, mind you the showing had already started. When asked if there was even an option to exchange, they kept saying sorry even though they acknowledged that this should not have happened. After this rest assure that I will never be utilizing Fandango for movie ticket purchases ever again in my lifetime.

Their customer service is absolutely awful. No one answers the phone, I can't cancel my account or use 'forgot password', it is a complete scam.

Wicked streaming. Stoped half way through. Would not respond. Woulds not refund

Horrible customer service. I cant begin to tell you the numerous problems I have had with Fandango. They couldn't find the tickets I purchased even through I sent them the email with conf # that they sent me!!
You cant get thru to them by phone and no one available under chat.
Stay far away unless you want headaches

I just found out they are changing yo a so called licensed afreement instead of you owning your digitals I do not feel comfortable purchasing under these terms. I am very disappointed you buy something that may not be there in a year or so. I purchased over 1200 movies now you loose mt business because of a California law go woke you go broke.

I used to love Vudu, but the "new & improve" Fandango at Home app is Terrible. After you buy a movie or TV show, you can only watch it via their App. Back when it was Vudu, you could download the movie/TV show you BOUGHT and then watch it on a different device (aka Tablet) without being on the Internet.

When I contacted their "customer support" they sent me an e-mail which does not answer my issue but tells me I can not use their app outside of the USA.

I don't understand why they are restricting how we watch the Movies/Shows we purchased from them. By making us use their APP, so you can only watch in the USA, they are restricting the use of your purchase. If I bought a Movie on a DVD, the price would be the same and I could take the DVD anywhere I wish. ALSO any Movie/TV show I buy from Prime is easily downloaded and most of the time they are cheaper. I guess they want to lose customers!