Filtered Watercoolers レビュー 

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2021年6月21日

Hello Dr Barker, Great new to hear that feel we have delivered your expectations you have rewarded the results of your experience with FWC with 5 stars, now you are 100% happy, if you choose share our details with friends and family they will qualify for an introductory discount of 15% off everything , please email marketing@filtered-watercoolers.co.uk for your family and friends loyalty card. Thank you Team FWC

Filtered Watercoolers からの回答

2021年6月7日

Hello Josh, Thanks for the 5 stars review of our service and very positive feedback, we hope this is the first of many transactions with FWC team and we look forward to working with again. As a thank you we are sending you a 15% off your next purchase (in the form of prepaid master Debit card) when you buy anything from us in future you can spend as you wish on the high street or anywhere) as a reward, you can even share this discount code offer your friends and family and work colleagues at EEL. Many thanks Team FWC

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2021年6月4日

Hello Rich, we read with pleasure that you have finally got your amazing cold water system working in your residence, and your expectation of a slight misunderstanding with our web pricing and VAT, this happens to be really important you as you have commented on it, so as gesture we are going to offer you a full equivalent of 20% refund of VAT on any purchase of any Hotspot boiling Tap on our website -https://www.filtered-watercoolers.co.uk/search?q=hotspot, we hope this smooths away the issues you experienced, and we also wanted to ask one question and to know what one thing would our team have to do to get a 5 star rating. thanks Team FWC

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2021年6月7日 に更新

Hi Daniella, We are really grateful and appreciate your honest feed back about teams effort and how your treated in your customer journey with your first order , we love to learn and we just wanted to understand what would we need to do next time to be reconsidered for a 5 star ⭐️ review. Many thanks TEAM FWC

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2021年4月26日

"We are really pleased to hear this Jamie- thanks for sharing good news any potential new customers to read". Team FWC

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2021年4月22日

Hello Kyle - Thanks for taking time out of your day to leave these educational comments. Wonderful to hear how satisfied you feel about our hydration solutions, and all the teams clear response and communications in helping solve your thirst problems, it’s satisfying to know also you are happy with the time we take to deliver this service and meeting your important goals. We look forward to solving your next problems and another 5 star review from you . FWC Team

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2021年4月13日

Team FWC really appreciate your honest feedback and were also really pleased that you have received a fantastic level of customer service and sales support and enjoyed the journey- don’t forget it really important to keep you water tasting amazing you’ll need to have it “Hygeine serviced quarterly” - please let us know if you need any support or instructions on this! Hope you really Enjoy being hydrated and healthy from Mark and the Team

Filtered Watercoolers からの回答

2021年4月13日

Hello Tina - we are always concerned when a customer is unhappy and then follows up by leaving a low review. It’s not really clear , other than you don’t like our rental terms which your company signed without your approval , I’m assuming you are the managing Director of your company as you would have the full details of your contract on file, and had probably had simply forgot the steps to exit contract.

Can we ask why you left a poor review as we can only change and improve what we we know.

Would you be good enough to rate our level of past and current Hygiene service and delivery of customer care service please try include the facts , it will help us understand rather than all we can see the way you felt when you wrote this post ?

We want you to be 100% honest and your post will help us visible to all future and existing clients thank you Mark McDermott Managing Director of Team FWC

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2020年10月9日

Thanks Kesh, the Team here really appreciate your positive and informative feedback. We always aim high so we can deliver an amazing customer journey ,we are really delighted that you and your colleagues are impressed and have taken the time measure the services and quality which we deliver to all of your sites 5 days a week around the region and UK wide. best regards Mark

Filtered Watercoolers からの回答

2020年4月23日

The FWC team totally appreciate all reviews are subjective and all the Team deplore bad reviews, however well or poorly written reviews by any individual can be dealt with swiftly by email or in writing.

This is an issue circulating around confusion with VAT this is some thing that we guess many people run in to on a daily basis.

FWC show clearly on all of our quotations that there clear steps of what's included in the quotation and VAT registration details and pricing is clearly indicated on the www.filtered-watercoolers.co.uk website.

We have taken your point on board and we assume that if you are searching for a commercial tap that you are a business and that you can claim VAT back.

We would always advocate consumers reading any summary which is clearly indicates the recipient on the quotation that pricing is exclusive of VAT and in future if you have any queries regarding HMRC Taxes or any other surcharges they can be dealt with swiftly at that point.

We wish you best on your journey as a consumer.

If anybody genuinely wants to read all of our other reviews on Trustpilot it will give a much clearer opinion than one Hotspot!

Regards Team FWC

Filtered Watercoolers からの回答

2020年3月9日

Hi Pat, Thanks for the feed back glad we exceeded your expectations!

Team FWC

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2019年9月30日

Thanks for the wonderful feedback and kind review of our team, we really appreciate when our efforts are really written for all to see and read by our happy customers, in your case we did have a challenging time to get everything in place and the clock was ticking and, I know we timed all to ensure to had no regrets dealing with another company from the same industry who had left you with a waterless water cooler :)!. Glad to hear our team saved the day for you and your staff.

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2019年7月8日

Dear Customer
Thank you for your feedback, we will investigate this and get back to you directly. As with many of our clients we advise to call for priority enquiries on our freephone 0800 084 2876.

FWC Team