Finematter レビュー 

Fantastic customer support

Great selection. Prompt delivery. Wonderful product!! Overall a great experience.

This organisation was exceptional. Its customer service is exemplary and I was thoroughly pleased and delighted with my purchase. The jewellery (necklace) was customised to my needs and was prepared and dispatched promptly for my wife's special birthday. Only let down by DHL failing to deliver on time. Not the fault of Fine Matter. I would highly recommend the organisation and would certainly consider using again.

Ring was just as it looked on the website and just what I wanted.

I ordered a Ring off Finematter from a designer based in the States. Annoyingly the company in the States managed to send the wrong ring out twice, this was at no fault of the guys at Finematter however. I really want to applaud Finematter though for their customer service during this time, getting back to me very quickly and in one case ringing me to apologies directly. I would like to praise Munashe Kanyasa specifically as he was very professional and efficient throughout and put me at ease throughout the whole transaction to ensure the correct goods were received, he made it effortless to return the wrong goods and kept me updated on all whereabouts of the correct goods which was turned around in less than a week, so thanks Munashe!

Fab ! Purchased jewellery from them on three occasions and used their recycle service multiple times. I have always received prompt replies and everyone is always willing to help !!

Have sent a few so special items of jewellery to be replated and am so impressed with the service I received using Finematter ,from initial enquiry ,sending of items ,communication and finished items .

I received my Sophie Joanne opal flower ring and it is gorgeous! I ordered on February 4 and was not expecting it until March 4. To my surprise it came on February 20!! I am located in New York City. What excellent customer service from Finematter. They definitely have a beautiful selection of quality pieces.

It took a while to get my silver Edwardian locket plated but when it came back it was everything I’d hoped for and more. Am really pleased with it and the service.

I was scared of buying such an expensive ring from a website -especially not knowing my exact size. I got a lot of help from Alex in customer support. She sent me a ring sizer immediately and helped me convert the size to American sizes (since my ring was from there). After it arrived and it was slightly too large then Alex quickly arranged for it to be picked up and resized. It took about a week longer and I got it back in the perfect size. Really happy with the customer support and with the ring.

I cannot recommend this company enough. They were efficient and I had regular updates
I have fallen in love with my ring fall over again

I found Finematter after searching on Google, and saw they had some good press, so decided to try them out with some silver jewellery I had that a DIY silver bath wasn’t able to clean to my liking.

They sent me a very well-thought out and easy package for sending them the jewellery after I filled out their easy-to-use online form, and sent the jewellery off.

It came back earlier than expected and exceeded my expectations. All the minor scratches on my silver ring had vanished and a difficult to clean necklace looked brand new.

Overall, I have been delighted with this service and couldn’t recommend it enough. Will definitely use again.

Great experience ordering from Finematter. I purchased a gift, a Kat Kim necklace. It arrived with me in the UK, all the way from the designer in LA, with no extra duties to pay. Highly recommend!

I ordered a bracelet from Finematter. According to the website the bracelet was going to be delivered within five days but it already came two days after. I am very impressed. In addition, it arrived in a beautiful box from the designer. I would highly recommend Finematter.

The Finematter team (Alex) was extremely helpful and responsive in supporting our ring resizing and additions. The communication and willingness to help us was so appreciated. The ring turned out perfect and they even expedited shipping so we could have it in time for special event.

I am SO satisfied with my purchase and Finematter keep me in the loop all the way through as I waited for my earrings to arrive from Denmark. They are stunning and my favorite earrings yet. So worth the splurge!

It was a pleasure to order from Finematter!
I contacted the customer service for several questions and they were lovely. My order arrived very quickly and in perfect conditions.

Great service! The bespoke ring is beautiful and at every step the team was very helpful and always timely with their replies. Couldn’t recommend it more!!

Great experience - ring looks amazing and shipping was fast.