The website would not let me use my jewelry recycle credit and I had to contact customer service multiple times. I did not get any help but eventually the site started working again. Thus also took lo... もっと見る
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レビュアーのコメントを見てみましょう
Hi I had a sterling silver pendant for 12yrs that oxidized from a bad cleaning machine so I needed to replace it. I found & bought the exact same sterling silver pendant from 4 or 5 different store's... もっと見る
I received a beautiful piece of jewellery from Finematter. Fast delivery, however somewhat cheeky customer care. They also don’t wait to charge you until shipment is ready, so that is a down side to... もっと見る
OH MY GOD INCREDIBLE!! I’m literally on a dopamine high right now because of how thrilled I am with Finematter’s work on my ring! It’s SO pretty and dazzly and sparkly and honestly, better than when I... もっと見る
企業情報
当該企業による記述
Finematter is a leading platform for fine jewellery, with a focus on circularity. Jewellery is a sentimental and we believe it should last forever. Purchase a new, future heirloom, from the world's finest jewellers - handmade pieces, made specifically for you, local manufacturing, recycled gold. Renew your existing jewellery - our experts will repair and recondition your jewellery so you can enjoy wearing it again. Replate, repair, resize and refresh. Recycle your unworn jewellery to earn credit to spend on the site - the precious metal we recycle will eventually be used by our partners to make new jewellery helping create a more sustainable industry. Remodel an old piece - rework existing metals, gemstones, and pieces into a beautiful new creation that reflects you. Our expert team and makers will work with you to create a unique and timeless piece that can be treasured for years to come.
連絡先
3.8
ほぼ満足
458件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 11％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Siobhan in customer service went above…
Siobhan in customer service went above and beyond to make my order happen. I am also thrilled with my item and can’t wait to use them again soon
2023年8月25日
自発的なレビュー
Quick response and quick shipping!
2023年8月11日
They LOSE your jewelry - Poof, Heirloom is Gone
The reviews were so promising, I did not have time to make a trip to a jewelry shop (they all charge the same as FM, around $50). This is an innocent decision I made that I will have to live with (Please just go to the shop and don't make the decision I did!). FM shipped my piece out within 2 days of receipt which was speedy. But then the UPS delivery date got "delayed" so I notified them immediately. FM said they reached out to UPS to ensure all is well. I followed up a few times for over 2 weeks. They reassured me it was fine and the delivery changes were just being processed. Then one day they tell me that they LOST my heirloom, precious ring that I have worn and cherished my entire adult life, a gift from my beloved grandmother who has since passed. The cost and workmanship if the same in your local jewelry shop PLEASE DO NOT MAIL AWAY JEWELRY, call your local shop for any refurbishment.
2023年8月15日
自発的なレビュー
Finematter からの回答
Hi David,
It’s really unfortunate UPS can’t locate your order.
Due to the incomplete return address given to Finematter when the order was placed, UPS were unable to locate you.
We’re still working with UPS to locate your package and will do everything we can to get your jewellery back to you.
We’ll be back in touch with you directly to share updates over the next few days, whilst we work on a resolution.
Chat soon,
Siobhan
Brilliant customer service- attentive
Brilliant customer service- attentive, kind and striving to provide the customer with upmost satisfaction. What a gorgeous ring, and so much nicer to not have to worry about import tax as it is all price included.
2023年8月10日
Fantastic goldsmith
Fantastic goldsmith, my gold plated bracelet is like new and I couldn’t be happier! Highly recommended, plus very safe service - it came back earlier than expected!
2023年8月12日
自発的なレビュー
I really appreciate the quality…
I really appreciate the quality customer service. Attentive, personal, efficient and fast. I will be ordering again from Finematter.
2023年8月7日
Absolutely stunning
I received the piece so quickly, and the package was absolutely beautiful! I can't express enough how pretty the necklace is—10/10 experience.
2023年8月2日
Great company, great experience, great products
Everything was as expected with perfect customer service throughout.
2023年7月24日
Good company great service
Good company great service. However, for an eco company the patching was excessive and covered in non recyclable/biodegradable packing tape.
2023年7月19日
Finematter からの回答
Thank you for the 5-star review, Beth. I'm pleased you're happy with your purchase!
I'm surprised to hear your package was taped closed as you describe. We purposely designed our packaging to be eco-friendly, using FSC certified paper and soy-based inks, with a seal strip to avoid any use of plastic tape.
I'll be looking into this right away.
Thanks again,
Siobhan
Order process was easy and efficient
Order process was easy and efficient. I love my Leigh Miller Sempre hoop!
2023年7月12日
I LOVE IT!!!
They replated jewelry that was passed down to me from my grandmother. I LOVE IT!!! It looks brand new!! If I could give them 10 stars I would!! They deserve it!! THANK YOU!!!!
2023年7月19日
自発的なレビュー
My favorite online jewelry store
My favorite online jewelry store! Gorgeous jewels, timely shipping, great prices. 10/10
would recommend!
2023年7月4日
Would purchase from them again!
The process of buying from Finematter was easy and enjoyable. They made sure to update me on orders and provide resources for help if needed. The shipments came in quickly with no trouble in the process.
2023年5月26日
Excellent customer service
Excellent customer service as per usual. Very quick to assist when needed.
Order received very quickly and beautifully packaged
2023年6月12日
Amazing, high quality service!
Amazing, high quality service! My old bracelet looks brand new! Highly recommend Finematter replate your jewelry service!
2023年6月8日
OH MY GOD INCREDIBLE!
OH MY GOD INCREDIBLE!! I’m literally on a dopamine high right now because of how thrilled I am with Finematter’s work on my ring! It’s SO pretty and dazzly and sparkly and honestly, better than when I originally purchased it!! I am over the moon! Thank you finematter!!! And like what a deal in terms of pricing too! Will be a returning costumer as well as a constant recommending friend of this company
2023年6月16日
自発的なレビュー
Super quick & smooth
Super quick, smooth delivery, nothing to worry about, the package just arrived as expected. Thank you!!
2023年6月4日
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