Sell products that dont work. Clearly states no subscription fees after you buy the hardware, then change the model so you can't us either without the subscription. Then discontinues the hardware plat... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Fit3d is the best available body scanner on the market. We started with one and now we own 5. 10,000 scans later they have completely changed my life and the life of many of my clients. The income y... もっと見る
Please goto report fraud ftc gov to file bad business practices against Fit3D if you were an old customer told you did not need a service plan when you bought the equipment, especially those who purch... もっと見る
We have been using Fit3d for 5 years and it has been a game changer for our business growth. Previously we had used the old school BIA/electrical current machines however we found them to be ve... もっと見る
企業が回答しました
企業情報
当該企業による記述
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry. Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at support@fit3d.com. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you, Patrick Donnelly General Manager, Fit3D July 2025
連絡先
94063, Sacramento , 米国
- service@fit3d.com
- www.fit3d.com
3.5
まあまあ
209件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 25％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Customer support was quick to make the…
Customer support was quick to make the changes to my account that I requested
2025年3月26日
自発的なレビュー
Fit 3D からの回答
Glad we could help you out! Thanks for letting me know the team is being responsive.
We have been extremely satisfied with…
We have been extremely satisfied with fit3d customer service from the demo to subscribing to activation. We are excited to be able to offer this service to our clients.
2025年3月14日
自発的なレビュー
I contacted support about switching who…
I contacted support about switching who has access to my account and merging two accounts into one.
I received response very quickly!
And all issues were resolved surprisingly fast and easily!
Very impressed!
2025年3月10日
自発的なレビュー
The scan was so easy
The scan was so easy. After the scan, I reached out for support twice and they were very responsive and helpful.
2025年3月6日
自発的なレビュー
Very Responsive
Very responsive to email requests..sent a request this morning, resolved within minutes....
2025年3月5日
自発的なレビュー
Quick reply and delivered exactly what…
Quick reply and delivered exactly what was asked.
2025年3月4日
自発的なレビュー
Marlon was Awesome
Marlon was great in answering my questions, giving me clarification, and quick to reply. 5/5 awesome
2025年2月25日
自発的なレビュー
I made 2 email accounts and Tech…
I made 2 email accounts and Tech support was able to merge the 2 together.
The scan was very interesting and informative to help me on my fitness journey.
2025年2月21日
自発的なレビュー
Fit 3D からの回答
Thanks Nick for the feedback.
Measurements clearly wrong
Measurements clearly wrong, checked with a tape. Pseudoscience quakery at its worst.
2025年2月4日
自発的なレビュー
Fit 3D からの回答
Dear BCU,
Thank you for your feedback. We take measurement accuracy very seriously and follow ASTM International standards, which are globally recognized for ensuring consistency and reliability in body measurements.
That said, manual measurements with a tape measure can often vary based on technique, tension, and placement, leading to differences when compared to digital scans. Our technology is designed to provide consistent, repeatable results over time, which is crucial for tracking progress.
If you have specific scans you’d like us to review, we’d be happy to assist. Please reach out to our support team at service@fit3d.com, and we’ll be glad to take a closer look.
Best,
The Fit3D Team
5-star all the way
I have 2 email addresses and accidentally used them both for scans. I emailed for help and the response was so quick!! They were able to get my scans to one account in no time. 5 stars all the way!
2025年2月10日
自発的なレビュー
Fit 3D からの回答
Thanks Jill. Have a great day.
Estoy encantada con el servicio ya que…
Estoy encantada con el servicio ya que responde inmediatamente. Son muy atentos y me acompañan hasta encontrar la solución.
2025年2月7日
自発的なレビュー
Fit 3D からの回答
Me alegra saber que el equipo aquí le brindó un servicio rápido. -Patrick
Muchas gracias
Realicé una consulta sobre el escáner…
Realicé una consulta sobre el escáner corporal Fit3D y la respuesta fue rápida, clara y confiable.
2025年2月4日
自発的なレビュー
Amazing!
I love the scans and managing my account. The scans are accurate and help you to reach your goals
2025年2月6日
自発的なレビュー
Fit 3D からの回答
I'm glad to hear you were pleased with the quality of our 3D scans! -P
Quick Response Time
They were able to quickly respond to the customer service request I input, and solved it easily.
2025年1月31日
自発的なレビュー
Outstanding customer service
I received a response instantly to confirm my request was received. I then received a complete answer within 8 minutes
Quite satisfied with the Fit3d product and support
2025年1月29日
自発的なレビュー
Fit 3D からの回答
Wow, just 8 minutes! We aim to respond within 30 minutes to an hour, so this is awesome to see. Glad we could assist you quickly! -P
FIT3D for the win!
The Body scan is very details and give a lot of neat information. I am thinking about doing one every 6 months or so to see progress/differences.
First, I did have to request some help to access the result and FIT3D was on top to assist me and resolve very fast my issue.
My recommendation, just do a scan, you will be amaze what you will learn about your body!
2025年1月27日
自発的なレビュー
Fit 3D からの回答
Thanks for the recommendation. Keep us in the loop about your progress. -Patrick
I have to say that the customer service…
I have to say that the customer service was very good from the support team, I especially appreciate the speed and attention of Patrick Donnelly.
2025年1月22日
自発的なレビュー
Fit 3D からの回答
Gracias por tus amables palabras. Espero que sus instalaciones en España sigan funcionando sin problemas -P
Prompt communication!
II joined a different fitness facility. My Fit3D scan profile was attached to my old location. I requested, via email, for my profile to be transferred or deleted to allow me to use my email address at my new facility. I received contact & resolution promtly...within 24 hrs!
2025年1月20日
自発的なレビュー
Fit 3D からの回答
Thanks for using Fit3d and including us in your fitness journey.
Very attentive customer service
Very attentive customer service! Received exactly what I needed quickly. Thank you!
2025年1月16日
自発的なレビュー
Fit 3D からの回答
I see that Marlon handled your ticket. I'll pass on the kind words to him. Thank you for sharing your feedback. -P
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