FitKit UK レビュー 

259
TrustScore 5段階評価の4.5

4.5

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I am giving a 5 star review to Liam the Fitkit engineer. I had problems with the second hand bike I bought. At first Fitkit refused to accept responsibility and wanted me to pay for the engineer to c... もっと見る

企業が回答しました

5つ星のうち5の評価

Perfect experience from start to finish. The install team were excellent - punctual, professional, and clearly very experienced. They worked efficiently, kept me informed throughout, and left ever... もっと見る

企業が回答しました

5つ星のうち5の評価

I had an issue with my treadmill which left me requiring a visit from an engineer. As I had purchased this peice of equipment from FitKit UK I decided to use their engineer service for a home visit.... もっと見る

5つ星のうち5の評価

Really happy with the service we received from FitKit UK. They were extremely helpful and accommodating, particularly when we needed to delay our delivery until we had enough space on site to re... もっと見る

企業が回答しました

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FitKit UK について

当該企業による記述


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4.5

優良

TrustScore 5段階評価の4.5

259件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.5

すべてのレビュー

(259)

過去12か月のレビュー数: 40

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Unbeatable prices

This is the second pair of Jordan dumbells I’ve bought from FitKit UK and they were cheaper than second hand ones on eBay.
Quick delivery too.

2024年11月28日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank you for your review and your repeat custom. We are pleased you are happy with the quality of the products supplied and look forward to you using us again in the future. The FitKit UK Team.

5つ星のうち1の評価

After spotting a deal of an ex-demo…

After spotting a deal of an ex-demo bike on the FitKit website I had a few questions - as ex-demo. However, the contact was hard to get hold, never avaible on the phone, and took days to answer my queries.
It took so long that the offer is now over and they will not honour the sale price which I am now not getting due to their poor service. Bike is now double the price!
Very unhappy and disappointed.
Awaiting a response to my email expressing my annoyance and disappointment.

2024年12月6日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Stephen, thank you for your feedback. The offer you are talking about will be our Black Friday Offer which ran from 29th November - 2nd December.
These offers are very rare for our business and un-surprisingly get taken up heavily when we do them.
It is expected that customers take advantage of these offers during this period, it is not a period that we or likely any other business would extend.
I appreciate you may have questions relating to items you wish to purchase and I can see that our sales team did respond to these and these ran over a course of several days outside of the offer.
I appreciate your disappointment missing this offer on this occasion but it wouldn't make viable business sense for us to extend these offers for longer periods of time.
The FitKit UK Team.

5つ星のうち1の評価

BAD equipment

They sell you equipment that's on the brink of dying, used or not - they were aware of the problem and didn't rectify it themselves. They don't care about people trying to live healthier lifestyles from home, they just care about the profit it brings.

I bought a cross trainer and after a few weeks of use, it started saying low battery, as a second-hand business you don't sell products that you are aware are on their last legs.

Always go gym, it's much easier on the pockets and you don't run into dishonest people like this along the way.

2024年2月6日
自発的なレビュー
5つ星のうち5の評価

First class service & advice

Shaf, operations manager went out of his way to be helpful in my search for a Precor replacement cross trainer. In the end I didn’t require it because I was guided to a replacement console saving me a good deal of money. Old style service & help. Excellent !

2024年10月24日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank you for your review. We are pleased to hear you were delighted with the customer service provided by our team and do hope you will consider using us again in the future. The FitKit UK Team.

5つ星のうち5の評価

Excellent customer service

The spin bike we ordered was broken when delivered, but clearly was damaged in transit.
Fitkit were brilliant and sent out a replacement bike within two days and couldn’t have been more helpful.
I dealt with Luke who was awesome.
Great equipment, great price and great customer service

2024年10月11日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank you for your feedback Neil. It is reassuring to have it acknowledged that we are keen to rectify any issues raised as soon as possible. We do hope you are still enjoying your spin bike. The FitKit UK Team.

5つ星のうち5の評価

I have dealt with a few gym equipment…

I have dealt with a few gym equipment sellers and like to mention Fitkit is the best out of the lot.

I dealt with Shaf who is efficient and most importantly patient with the decision making process.

I’m an overseas buyer which makes the deal a lot more complicated. Shaf managed to solve all the challenges that came along the way and made the process really easy.

Honest lads and all I can I say is , you can trust them with your money.

Buying more kit soon

2024年8月21日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

We thank you Naushid for taking the time to leave us such a positive review. We pride ourselves on our customer service and product knowledge. Look forward to doing business again with you in the future. The FitKit UK Team.

5つ星のうち5の評価

The place to go for Gym equipment

It's been a great experience working with FitKit UK. Great, reasonably priced equipment with professional fitters and aftercare. Can't recommend this company highly enough

2024年9月9日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank you so much for taking the time to leave us a review Christopher. We are pleased you are happy with the service our team have provided. We do hope you consider using us again in the future. The FitKit UK team.

5つ星のうち1の評価

Avoid at all costs

Bought a treadmill earlier in the year which broke after less than two months. We were sent a replacement part as luckily had 3 months warranty but after very little use at all the replacement part nearly caught fire and fit kit won’t acknowledge this as it’s no longer in warranty. Would never recommend buying anything off them as it’s a good chance you’ll end up paying the same amount again to repair the supposedly good conditioned treadmill

2024年8月22日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

We clearly display the length of warranty for our used items, you can find this in all product listings. You were aware that your used treadmill came with 3 months warranty. For clarity I have listed the events below as you have omitted some key information.

March 2024 - Used treadmill purchased
April 2024 - Fault with treadmill reported. Replacement part (IFT Drive) sent out.
Aug 2024 - Treadmill has been working for 4 months since the last repair but it now has an incline issue.

With an issue being reported in August 2024 you were outside of warranty by 2 months. We advised that you pay for an engineer call out to diagnose the issue properly as it could be a number of issues causing this.

You did not want to pay for an engineer call out and emailed us confirming with pictures as you had removed the IFT drive and opened it up which is NOT something we would have recommended. We understand it’s not ideal when maintenance / repairs are required but it is very important that cardio machines are worked on by approved engineers so issues are diagnosed properly.

5つ星のうち5の評価

Technogym Excite+ 1000 Unity Synchro

I bought a Technogym Excite+ 1000 Unity Synchro. And I’ve got to say it is immaculate. It was also a quick delivery, so I didn’t have to wait too long to get to use it, and it is so smooth, and quiet.
I also had a few questions about the cross trainer. And the customer service was excellent. Also If you like interest free credit like me, then the finance option was very easy and straight forward.
I would highly recommend Fitkit, and I would definitely use them again.

2024年8月1日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank you so much for your review Edward. It is great to hear that you received excellent customer service from our team. We hope you are enjoying your product and do hope you consider using us again in the future. The FitKit Uk Team.

5つ星のうち5の評価

Communication was spot on

Communication was spot on
Delivery as outlined
Arranged finance easy and quick
Would use again
Most importantly the Precor kit was like new

2024年7月2日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank you so much for taking the time to leave us a review. We are really pleased to hear you are happy with your order and the service provided by our team. The FitKit UK Team.

5つ星のうち5の評価

Outstanding customer service

Amazing customer service from Shaf, help me with my queries and went above and beyond. Highly appreciated

I would highly recommend these guys for used gym equipments

2024年5月21日
自発的なレビュー
5つ星のうち5の評価

Excellent Customer Service

I haven’t even received my order and I am already impressed with their service. I was happy enough to find weight plates at a good price and then they called to check that I meant to order one 5kg plate instead of two. Happy to give them 5 stars

2024年5月15日
自発的なレビュー
5つ星のうち5の評価

Couldn't fault the service or the price

Excellent service. I ordered a set of Jordan body pump barbell and weights which arrived quickly but found I had 1 1.25 kg and 3 2.5kg weight plates. Quick email response and another plate delivered direct from Jordan with very speedy delivery.
Will definitely use again

2024年4月2日
自発的なレビュー

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