I am giving a 5 star review to Liam the Fitkit engineer. I had problems with the second hand bike I bought. At first Fitkit refused to accept responsibility and wanted me to pay for the engineer to c... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
I am giving a 5 star review to Liam the Fitkit engineer. I had problems with the second hand bike I bought. At first Fitkit refused to accept responsibility and wanted me to pay for the engineer to c... もっと見る
企業が回答しました
Perfect experience from start to finish. The install team were excellent - punctual, professional, and clearly very experienced. They worked efficiently, kept me informed throughout, and left ever... もっと見る
企業が回答しました
I had an issue with my treadmill which left me requiring a visit from an engineer. As I had purchased this peice of equipment from FitKit UK I decided to use their engineer service for a home visit.... もっと見る
Really happy with the service we received from FitKit UK. They were extremely helpful and accommodating, particularly when we needed to delay our delivery until we had enough space on site to re... もっと見る
企業が回答しました
Unit 169c, Whittle Road, LE10 3DS, Hinckley, 英国
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 60%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We booked in a service for our Precor cross trainer which gets a lot of use. Liam came and carried out an excellent service, thoroughly cleaning and lubricating all the relevant parts of the machine which was pretty dirty inside as we’re too nervous to take it apart ourselves. The machine now runs much more smoothly and feels less “bumpy.”
I would definitely use this company again. They were professional and reliable. Liam did a great job for us.

FitKit UK からの回答
Just received our Machines which are in great condition they have been delivered installed and cleaned by a very professional team . We are very happy with the whole team effort from start to finish . We would highly recommend this company if you are after professional Sports Equipment at a very good rate .

FitKit UK からの回答
Fantastic staff...and after care..Luke and Liam really know what they are doing.. I would definitely be using them again..
2 cardio machines one was in brilliant condition and no issues with set up. The other had issues but they are being proactive in arranging a replacement.
Now received the replacement in brilliant condition, with effortless swap. Things can go wrong but really impressed with the customer service resolving the issue and confident in buying further equipment from Fitkit UK.

FitKit UK からの回答
Like all the products I've tried, from shower gels to shampoo and moisturisers. Prefer the hydrate and magnesium ones over the CBD, but very satisfied with all purchases and have repeat ordered a few times now, and will do so again. I like the packaging and pouch option also. If you're not sure, as it's not the cheapest I would say try it, particularly the shampoo, it smells great
We bought our Precor crosstrainer a couple of years ago and had been having issues with the touch screen, for a few weeks. One phone call, and an email later, and Liam was dispatched to try and solve the issue. What a superstar! We didn't really think that the issue was fixable, but Liam sorted it right out! A few recalibrations of the screen and a little tlc service, and our machine was back up
and running.
Absolutely thrilled with the service that this company provides, from our initial purchase to the callout today. Brilliant!

FitKit UK からの回答
I purchased two spinning bikes that turned out to be extremely rusty. Looking back, it makes sense why they refused to show me a video of the bikes before I made the payment. I was also told there would be some maintenance done, but after waiting more than 10 days, it’s clear that never happened, judging by the condition of the bikes. I’m heading to England this winter—can’t wait to see the scamming faces behind this mess in person.

FitKit UK からの回答
Great guys and fabulous kit supplied thank you

FitKit UK からの回答
Fabulous quality pair of 20kg dumbbells at a great price, speedy delivery and well packaged

FitKit UK からの回答
I bought a stationary bike from FitKit back when the first COVID lockdowns hit and have been a client since. Last month I got the bike serviced and the engineer identified an issue with the drive belt. I followed up with FitKit, and today the same engineer returned to fit the new part. He even took the time to do extra adjustments to make the ride extra smooth. I'm super happy with the service. The team is polite, professional and responsive, special thanks to Helen in the office who communicated quickly via email and phone, provided advice and scheduled me in much quicker than the stated lead time. Kudos 👏

FitKit UK からの回答
I recently (March 25) bought a WattBike for my gym and the help and service received from Scott and Helen was excellent. Immediate response to emails and very helpful. The bike itself was exactly as described and in great condition. I would definitely recommend buying from FitKit Uk and I will be using them again.

FitKit UK からの回答
I bought a Star Trac Studio 5 Indoor Group Cycle - used - in February. I used FitKit due to the warranty. I had a problem with a bad knock on the pedal and reported it straight back to Helen who was very helpful and arranged an engineer to come out and fix it. Great service from Helen and John the engineer.

FitKit UK からの回答
I had 3 guys from Fitkit uk deliver gym equipment to my home and they went above and beyond in my opinion, they were polite and very professional and put it in position exactly as I wanted it
Fantastic service 👏

FitKit UK からの回答
Well all i can say is that the service was fantastic, the equipment I got was super clean (almost looked brand new) it runs smoothly, the only noise I got was the belt which is completely normal where the belt was thinker and going over the rollers. Would buy again!

FitKit UK からの回答
Purchased a reconditioned treadmill..great deal.
It was damaged in transit, they sent engineers out with in 24 hours and repaired..great company..thanks guys..

FitKit UK からの回答
Great company to deal with. We purchased a 5 piece used selectorised strength set for our community Gym. The equipment is in excellent condition and Fitkit went the extra mile to ensure we had it delivered before Christmas

FitKit UK からの回答
From the first time i used it it made lots of noises that didn’t sound right. I took a video and sent it to fitkit. They told me this was normal. I shouldn’t of trusted or believed them. I’ve only used the bike 4 times and it’s literally one week outside the 3mth warranty and the bottom bracket has come loose. Bottom brackets should last for years. It’s clear this bike wasn’t serviced/reconditioned correctly before being sold. I’ve brought this up with fitkit and been told it’s out of warranty even though I reported as soon as I got it. I will be going to trading standards. Awful company, clearly not trustworthy.

FitKit UK からの回答
The delivery service is extremely poor. They dump the product on your drive. The order explicitly stated that my equipment would be “fully assembled” which would have allowed me to wheel it across my drive. However it was boxed up unassembled and dumped on my drive by a delivery man who couldn’t care less.
When I called customer service he was very keen to repeat that it was a kerbside delivery only but completely ignored the fact that they hadn’t delivered it assembled. Appalling customer service.
I have had six deliveries of goods this week including heavy items such as sofas and a washing machine and every delivery service has gone above and beyond except the Neanderthal who dumped my product outside my house

FitKit UK からの回答
Ordered a Life Fitness Integrity Series cross trainer demo model with SL console. FitKit replaced the console for new prior to shipping, as they wanted to ensure the machine was in perfect condition. It has arrived as brand new and is absolutely perfect as described, not a scratch on the machine. We are thrilled having had the previous Life Fitness commercial series for years - the movement and stability of our new model is beyond what you would expect in a commercial gym. The communication with the FitKit team was exceptional and shipping machines to UK islands without stress is something rarely experienced. We are thrilled and will order solely through FitKit in the future and highly recommend this company.

FitKit UK からの回答
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