FitKit UK レビュー 

259
TrustScore 5段階評価の4.5

4.5

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5つ星のうち5の評価

I am giving a 5 star review to Liam the Fitkit engineer. I had problems with the second hand bike I bought. At first Fitkit refused to accept responsibility and wanted me to pay for the engineer to c... もっと見る

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5つ星のうち5の評価

Perfect experience from start to finish. The install team were excellent - punctual, professional, and clearly very experienced. They worked efficiently, kept me informed throughout, and left ever... もっと見る

企業が回答しました

5つ星のうち5の評価

I had an issue with my treadmill which left me requiring a visit from an engineer. As I had purchased this peice of equipment from FitKit UK I decided to use their engineer service for a home visit.... もっと見る

5つ星のうち5の評価

Really happy with the service we received from FitKit UK. They were extremely helpful and accommodating, particularly when we needed to delay our delivery until we had enough space on site to re... もっと見る

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FitKit UK について

当該企業による記述


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4.5

優良

TrustScore 5段階評価の4.5

259件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.5

すべてのレビュー

(259)

過去12か月のレビュー数: 40

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5つ星のうち5の評価

We booked in a service for our Precor…

We booked in a service for our Precor cross trainer which gets a lot of use. Liam came and carried out an excellent service, thoroughly cleaning and lubricating all the relevant parts of the machine which was pretty dirty inside as we’re too nervous to take it apart ourselves. The machine now runs much more smoothly and feels less “bumpy.”
I would definitely use this company again. They were professional and reliable. Liam did a great job for us.

2025年7月29日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

We’re delighted to hear that our engineer serviced your machine to the high standard expected of all FitKit UK team members. Thank you for taking the time to leave us a review — we’ll be sure to pass your kind words on to Liam. We truly appreciate you choosing FitKit UK and hope to work with you again in the future. Regards FitKit UK Team

5つ星のうち5の評価

Just received our Machines which are…

Just received our Machines which are in great condition they have been delivered installed and cleaned by a very professional team . We are very happy with the whole team effort from start to finish . We would highly recommend this company if you are after professional Sports Equipment at a very good rate .

2025年7月17日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank you so much for your review Kelly. We are really pleased to hear you are so happy with the quality of the machines and the smooth delivery and installation provided by our team. We do hope you enjoy the new equipment and consider using us again in the future for any further requirements that may arise. Regards The FitKit UK Team.

5つ星のうち4の評価

Cross trainer & Bike

2 cardio machines one was in brilliant condition and no issues with set up. The other had issues but they are being proactive in arranging a replacement.
Now received the replacement in brilliant condition, with effortless swap. Things can go wrong but really impressed with the customer service resolving the issue and confident in buying further equipment from Fitkit UK.

2025年7月3日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank you for taking the time to leave us a review Jennifer. We have been able to ensure a replacement product has been dispatched same day to rectify the issue you are experiencing. It is hoped that this will now remedy the situation and you will be able to enjoy both new machines. Regards FitKit UK.

5つ星のうち5の評価

Like all the products I've tried

Like all the products I've tried, from shower gels to shampoo and moisturisers. Prefer the hydrate and magnesium ones over the CBD, but very satisfied with all purchases and have repeat ordered a few times now, and will do so again. I like the packaging and pouch option also. If you're not sure, as it's not the cheapest I would say try it, particularly the shampoo, it smells great

2025年6月20日
自発的なレビュー
5つ星のうち5の評価

Great products and great service…

We bought our Precor crosstrainer a couple of years ago and had been having issues with the touch screen, for a few weeks. One phone call, and an email later, and Liam was dispatched to try and solve the issue. What a superstar! We didn't really think that the issue was fixable, but Liam sorted it right out! A few recalibrations of the screen and a little tlc service, and our machine was back up
and running.
Absolutely thrilled with the service that this company provides, from our initial purchase to the callout today. Brilliant!

2025年6月23日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank you Nathan for taking the time to leave this very positive review. We pride ourselves on having knowledgeable and courteous engineers. We are pleased to read you are happy your machine is back up and running and that the team were efficient in having this resolved for you. We will ensure your feedback is passed on to Liam. Regards The FitKit UK Team.

5つ星のうち1の評価

I purchased two spinning bikes that…

I purchased two spinning bikes that turned out to be extremely rusty. Looking back, it makes sense why they refused to show me a video of the bikes before I made the payment. I was also told there would be some maintenance done, but after waiting more than 10 days, it’s clear that never happened, judging by the condition of the bikes. I’m heading to England this winter—can’t wait to see the scamming faces behind this mess in person.

2025年3月4日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Vasil, you made us aware of your disappointment with your purchase and immediately we offered for you to return the bikes and a refund would be issued. You declined to take us up on this offer, and to keep them instead.
We do state in our listings that our used items have been previously used in commercial environments and will have surface rust, marks & wear associated with that environment and the heavy usage they would have been accustomed too. We also price our machines taking this into account.
When your driver collected the bikes to take them overseas he did send you photos and advise you of the condition prior to leaving our depot. This would have been the ideal opportunity to discuss any un-certainties with the product and we would have been keen to look into alternative options / solutions for you.
There is a threatening tone to your review which is also unacceptable. We are not 'scammers' and customer service is at the forefront of our business hence we immediately tried to resolve your disappointment by offering the refund option which you declined. Regards The FitKit UK Team.

5つ星のうち5の評価

Fabulous quality pair of 20kg dumbbells

Fabulous quality pair of 20kg dumbbells at a great price, speedy delivery and well packaged

2025年4月2日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank you Stuart for leaving us this review. We are pleased to hear you have had a positive experience with FitKit UK and do hope you choose to use us again in the future. Regards The FitKit UK Team.

5つ星のうち5の評価

Top notch communication and service

I bought a stationary bike from FitKit back when the first COVID lockdowns hit and have been a client since. Last month I got the bike serviced and the engineer identified an issue with the drive belt. I followed up with FitKit, and today the same engineer returned to fit the new part. He even took the time to do extra adjustments to make the ride extra smooth. I'm super happy with the service. The team is polite, professional and responsive, special thanks to Helen in the office who communicated quickly via email and phone, provided advice and scheduled me in much quicker than the stated lead time. Kudos 👏

2025年3月27日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank you Ines for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with the service our team provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
Regards The FitKit Uk Team.

5つ星のうち5の評価

WATTBIKE Purchase - Excellent Service

I recently (March 25) bought a WattBike for my gym and the help and service received from Scott and Helen was excellent. Immediate response to emails and very helpful. The bike itself was exactly as described and in great condition. I would definitely recommend buying from FitKit Uk and I will be using them again.

2025年3月4日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank you Matthew for taking the time to leave us this review. It is great for the team to be recognized for the high standards of service we look to provide to all our customers. We hope you enjoy your bike and hopefully we will have the pleasure of your custom again in the future. Regards The FitKit UK Team

5つ星のうち5の評価

Star Trac Studio 5 Indoor Group Cycle

I bought a Star Trac Studio 5 Indoor Group Cycle - used - in February. I used FitKit due to the warranty. I had a problem with a bad knock on the pedal and reported it straight back to Helen who was very helpful and arranged an engineer to come out and fix it. Great service from Helen and John the engineer.

2025年2月27日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank you so much for your review Gill. We value your feedback and are delighted you are happy with the service the team have provided.
It is unfortunate when anything goes wrong with our products but that is why we offer the safety net warranty. Pleased we managed to resolve the knocking on the pedal, now time to enjoy your bike! Regards, The FitKit UK Team.

5つ星のうち5の評価

Excellent service

Punctual, thorough, polite and efficient

2025年2月26日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank you for leaving such a positive review. We are delighted to hear you were happy with the service our team provided. The FitKit UK Team.

5つ星のうち5の評価

I had 3 guys from Fitkit uk deliver gym…

I had 3 guys from Fitkit uk deliver gym equipment to my home and they went above and beyond in my opinion, they were polite and very professional and put it in position exactly as I wanted it
Fantastic service 👏

2025年2月26日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank you for your review Nathan. We are pleased to hear the team provided the customer service we pride ourselves on.
We hope you are enjoying your multi-gym. The FitKit UK Team.

5つ星のうち5の評価

Well all i can say is that the service…

Well all i can say is that the service was fantastic, the equipment I got was super clean (almost looked brand new) it runs smoothly, the only noise I got was the belt which is completely normal where the belt was thinker and going over the rollers. Would buy again!

2025年1月17日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank you for taking the time to leave us a review Dan. We are pleased to hear your are impressed with the service and quality of products that our team have provided. We do hope you consider using us for any requirements again in the future. The FitKit UK Team.

5つ星のうち5の評価

Treadmill purchase

Purchased a reconditioned treadmill..great deal.
It was damaged in transit, they sent engineers out with in 24 hours and repaired..great company..thanks guys..

2025年2月10日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank you for your review Stuart. We were sorry to hear your machine was damaged in transit which can happen on occasion but pleased we remedied it nice and quickly for you.
We hope you are still enjoying your treadmill. The FitKit UK Team.

5つ星のうち5の評価

Great company to deal with

Great company to deal with. We purchased a 5 piece used selectorised strength set for our community Gym. The equipment is in excellent condition and Fitkit went the extra mile to ensure we had it delivered before Christmas

2024年12月23日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Hi Mark, thank you for the feedback. Enjoy your kit.

Regards

FitKit Team

5つ星のうち1の評価

From the first time i used it it made…

From the first time i used it it made lots of noises that didn’t sound right. I took a video and sent it to fitkit. They told me this was normal. I shouldn’t of trusted or believed them. I’ve only used the bike 4 times and it’s literally one week outside the 3mth warranty and the bottom bracket has come loose. Bottom brackets should last for years. It’s clear this bike wasn’t serviced/reconditioned correctly before being sold. I’ve brought this up with fitkit and been told it’s out of warranty even though I reported as soon as I got it. I will be going to trading standards. Awful company, clearly not trustworthy.

2025年1月12日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank your for the review Felicity. All of our used equipment comes with 30 day warranty which is clearly advertised on all listings. I can see you raised an issue regarding noise within the warranty period. We advised the noise was normal for a used chain driven bike and also offered to collect and refund in full. You refused our offer to collect and refund in full and decided to keep the bike.

“If you haven’t already arranged collection for Friday 28th then I will keep the bike. I will just have to trust what you say and if your confidence in the parts and that any can be ordered with Technogym should anything break in the near future”

The issue you reported on 21st march was outside of the warranty period by over 2 months. Whilst its unfortunate that the your bike needs attention / maintenance it is outside of the warranty period which we clearly advertise.

Used commercial gym equipment is still a great way of sourcing quality kit at a fraction of the cost.

Regards

FitKit UK Team

5つ星のうち1の評価

The delivery service is extremely poor

The delivery service is extremely poor. They dump the product on your drive. The order explicitly stated that my equipment would be “fully assembled” which would have allowed me to wheel it across my drive. However it was boxed up unassembled and dumped on my drive by a delivery man who couldn’t care less.
When I called customer service he was very keen to repeat that it was a kerbside delivery only but completely ignored the fact that they hadn’t delivered it assembled. Appalling customer service.
I have had six deliveries of goods this week including heavy items such as sofas and a washing machine and every delivery service has gone above and beyond except the Neanderthal who dumped my product outside my house

2025年1月9日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Hi Steve,

I am sorry to hear that you weren’t happy with the delivery service. I have looked into this and we do clearly state that delivery will be kerbside only. All deliveries via pallet network are kerbside only.

I have also checked the product listing and it did not mention that the bike would be assembled for you. I can see that you did purchase a used ex-demo bike and we upgraded you to a brand new boxed bike for free.

I hope you are enjoying your bike which is a great piece of kit.

Regards

FitKit team

5つ星のうち5の評価

Ordered a Life Fitness Integrity Series…

Ordered a Life Fitness Integrity Series cross trainer demo model with SL console. FitKit replaced the console for new prior to shipping, as they wanted to ensure the machine was in perfect condition. It has arrived as brand new and is absolutely perfect as described, not a scratch on the machine. We are thrilled having had the previous Life Fitness commercial series for years - the movement and stability of our new model is beyond what you would expect in a commercial gym. The communication with the FitKit team was exceptional and shipping machines to UK islands without stress is something rarely experienced. We are thrilled and will order solely through FitKit in the future and highly recommend this company.

2024年12月27日
自発的なレビュー
FitKit UK ロゴ

FitKit UK からの回答

Thank you Marni for your positive review. We are pleased to hear you were happy with the quality of the machine supplied. Our team take pride in their work to ensure our products reach customers in the best possible condition. We hope you are still enjoying your machine. The FitKit UK Team.

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