Fantastic store, the team were extremely helpful and more importantly knowledgeable about the products they sold! (Not something that seems to happen anymore!) they applied some discount without havin... もっと見る
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All good but one item not delivered and outstanding as at 7th
企業が回答しました
Thought I knew which exercise bike I wanted from the store website but went into Norwich store to check firsthand. Really honest, helpful advice from sales advisor, John Breen & good to properly test... もっと見る
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I can’t praise this company enough. Jordan from the Norwich store was first class! Responsive on the phone & by email, took time to listen to what I wanted in a treadmill & made the perfect recommenda... もっと見る
企業が回答しました
企業情報
Fitness Superstore - Norwich について
当該企業による記述
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE
Fitness Superstore
当該企業による記述
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
連絡先
1-7 St Stephens Road, NR1 3SP, Norwich, Norfolk, 英国
- 01603 980380
4.9
優良
74件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful assistant in the Norwich…
Very helpful assistant in the Norwich store, the ordering process was smooth and the products are quality
2026年8月19日
Fitness Superstore - Norwich からの回答
customer,
We're delighted to hear that our team member in Norwich was very helpful and that the ordering process was smooth. It's wonderful to know you're pleased with the quality of our products.
Kind Regards
Fitness Superstore Trust Pilot Team
Helpful without being pushy
Helpful without being pushy. Delivered promptly as requested.
2026年8月3日
自発的なレビュー
Fitness Superstore - Norwich からの回答
Julian,
We're so glad we could assist you and that your delivery arrived promptly! Thank you for your kind words.
Kind Regards
Fitness Superstore Trust Pilot Team
Great advice very knowledgeable staff…
Great advice very knowledgeable staff how helped us pick the best treadmill for us
2026年7月31日
自発的なレビュー
Fitness Superstore - Norwich からの回答
Lisa Andrews,
We're so pleased to hear that our knowledgeable staff provided you with excellent advice and helped you choose the perfect treadmill. We appreciate your kind words!
Kind Regards
Fitness Superstore Trust Pilot Team
Body Power Strike Tube Pro
The products were available to try in the showroom and the staff were very helpful with advice. The staff placed the order for me and it was delivered within a few days. I am very pleased with the item and glad I made the right choice.
2026年7月13日
自発的なレビュー
Fitness Superstore - Norwich からの回答
Anthony,
We're delighted to hear that you had a positive experience trying out our products in the showroom and found our staff helpful. It's wonderful that your order was placed efficiently and delivered quickly. We're so pleased you're happy with your item!
Kind Regards
Fitness Superstore Trust Pilot Team
Excellent service
Fast, friendly and hassle free service - equipment delivered promptly with no issues. Treadmill (Nordic Track)was competitively priced and exactly as described. Would highly recommend.
2026年7月9日
自発的なレビュー
Fitness Superstore - Norwich からの回答
Valued customer,
We're delighted to hear that you experienced fast, friendly, and hassle-free service. We're also pleased that your equipment was delivered promptly and was exactly as described. Thank you for your high recommendation!
Kind Regards
Fitness Superstore Trust Pilot Team
great for helping home gym set up
Showed a great range of equipment, made sure everything fit and was appropriate, gave a great amount of time to test and make sure everything was great.
Have used this store before with great service too.
2026年7月18日
自発的なレビュー
Fitness Superstore - Norwich からの回答
customer,
We're so pleased to hear you found our range of equipment excellent and that our team ensured everything was a great fit for you. It's wonderful to know you had ample time to test everything, and we appreciate your continued loyalty!
Kind Regards
Fitness Superstore Trust Pilot Team
Fantastic experience
Fantastic store, the team were extremely helpful and more importantly knowledgeable about the products they sold! (Not something that seems to happen anymore!) they applied some discount without having to be pushed and arranged everything in quick and easy way! Would highly reccomend.
2026年7月19日
自発的なレビュー
Fitness Superstore - Norwich からの回答
Dear Gareth Whyte,
We're thrilled to hear you had such a fantastic experience with us! It's wonderful to know our team was helpful and knowledgeable, and that you appreciated the discount and easy arrangement. We truly appreciate your high recommendation.
Kind Regards
Fitness Superstore Trust Pilot Team
Jordon pitcher from Norwich store gave…
Jordon pitcher from Norwich store gave us excellent service and was very helpful and extremely knowledgeable of all products thank you
2026年7月18日
自発的なレビュー
Fitness Superstore - Norwich からの回答
Angela,
We're delighted to hear about the excellent service you received from our team member at the Norwich store. It's wonderful to know they were helpful and knowledgeable about our products. We appreciate your kind words!
Kind Regards
Fitness Superstore Trust Pilot Team
Excellent service
Jordan was very knowledgeable and gave lots of useful information to help inform choice. The adjustable dumbells were delivered quickly, very please with the product and service.
2026年7月4日
自発的なレビュー
Fitness Superstore - Norwich からの回答
Dave Penny,
We're so pleased to hear that our team member was knowledgeable and provided helpful information. We appreciate your positive feedback on the quick delivery and your satisfaction with the product and service.
Kind Regards
Fitness Superstore Trust Pilot Team
Great company - and thank you Jordan!
I've used this company for all my gym gear, but this time we were ramping it up, and wanted a multi gym. We headed to the store and got talking to Jordon who wasn't pushy but was attentive and listened to us. He found us a great deal and was true to his word. Highly recommend, as always and thanks for all your help, Jordon :)
2026年7月3日
自発的なレビュー
Fitness Superstore - Norwich からの回答
Natalie Engstrom,
We're so pleased to hear about your excellent experience and that you found our team attentive and helpful. It's wonderful that you secured a great deal and that we could assist you with your multi-gym purchase. Thank you for your continued loyalty!
Kind Regards
Fitness Superstore Trust Pilot Team
I’ve had a great experience so far
I’ve had a great experience so far. The advice I received on choosing the right treadmill was excellent and really helped me select the best model for my needs.
The delivery and installation were very easy to arrange, and the communication has been excellent. I was given a convenient 2-hour delivery slot and will receive a phone call to let me know the delivery team will be arriving in around an hour, which has made the whole process straightforward and well organised.
Based on my experience so far, I wouldn’t hesitate to recommend this company
2026年6月28日
自発的なレビュー
Fitness Superstore - Norwich からの回答
Fiona Dyson,
We are so pleased to hear you had such a positive experience with us. It's wonderful to know our advice helped you choose the perfect treadmill and that the delivery process was smooth and well-organized. We truly appreciate your recommendation!
Kind Regards
Fitness Superstore Trust Pilot Team
Excellent service and clear advice
Excellent service and clear advice. Iterative clear communication throughout
2026年6月18日
自発的なレビュー
Fitness Superstore - Norwich からの回答
Customer,
We truly appreciate your positive feedback. We are so glad our service and communication met your expectations.
Kind Regards
Fitness Superstore Trust Pilot Team
Jordan was really helpful with my…
Jordan was really helpful with my questions about a product I was interested in. Was a smooth process the whole way, and even helped with processing my order for me. Great service!
2026年6月16日
自発的なレビュー
Fitness Superstore - Norwich からの回答
Gerald Sam,
We're so glad you found our team helpful with your product questions. We appreciate your feedback on the smooth process and assistance with your order.
Kind Regards
Fitness Superstore Trust Pilot Team
There is a reason I stay loyal to…
There is a reason I stay loyal to Fitness Superstore - great product offering, great service and always competitive on pricing!
2026年6月16日
自発的なレビュー
Fitness Superstore - Norwich からの回答
Joseph Wheeler,
We're so glad to hear you appreciate our product offering, service, and competitive pricing! Thank you for your loyalty.
Kind Regards
Fitness Superstore Trust Pilot Team
Helpful and knowledgeable staff
Jordan was brilliant, very helpful fully explained the equipment and what would be right for me. Great bit of kit purchased at a good price
2026年6月15日
自発的なレビュー
Fitness Superstore - Norwich からの回答
Dear Tony Maidment,
We're happy you found our team member brilliant and helpful in explaining the equipment. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Great to test exercise bikes in store & use advice
Thought I knew which exercise bike I wanted from the store website but went into Norwich store to check firsthand. Really honest, helpful advice from sales advisor, John Breen & good to properly test the exercise bikes in store. John suggested I also check out a comparable bike from that I had targeted initially, with better magnetic resistance & commercial gym features. The difference in robustness & feel was measurable & whilst I was fearing some expensive “upselling”, the cost difference was only £10 after current store discount. Decision was easy! Very pleased with the whole sales experience & value for money.
2026年6月12日
自発的なレビュー
Fitness Superstore - Norwich からの回答
Dear Colin,
We are so pleased to hear about your positive experience in our Norwich store and that our sales advisor provided such helpful and honest advice. It's wonderful that you found the perfect exercise bike with our guidance. Thank you for sharing your feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Really helpful and managed to get my…
Really helpful and managed to get my tredmill delivery date i wanted.
2026年6月11日
自発的なレビュー
Fitness Superstore - Norwich からの回答
Dear Andy,
We're glad we could help with your treadmill delivery! Thank you for your kind words.
Kind Regards
Fitness Superstore Trust Pilot Team
Amazingly helpful.
Richard was really so helpful and knowledgeable. We came in not really knowing what would be best and came away knowing we had made the right decision all because of Richard’s help. Took 24hours to be delivered so really quick! Thanks for your help Richard.
2026年6月9日
自発的なレビュー
Fitness Superstore - Norwich からの回答
Dear Samantha,
We're so glad to hear our team provided such helpful and knowledgeable assistance, leading to a confident decision. We appreciate you highlighting the quick delivery!
Kind Regards
Fitness Superstore Trust Pilot Team
Very happy with the customer service we…
Very happy with the customer service we received at the Norwich store. Friendly informative and very relaxed experience. Will definitely be going back to purchase more equipment as we expand our home gym. Thanks John
2026年6月6日
自発的なレビュー
Fitness Superstore - Norwich からの回答
Shaune Gooch,
We're happy to hear you had a positive and relaxed experience at our Norwich store. We appreciate your kind words and look forward to your return to expand your home gym!
Kind Regards
Fitness Superstore Trust Pilot Team
Great price
Great price, brilliant communication, and super fast and great options for delivery.
2026年6月4日
Fitness Superstore - Norwich からの回答
Paul Lebidineuse,
We're happy you found our prices great, communication brilliant, and delivery super fast. Thank you for your feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
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