Floorscan Acoustics Ltd レビュー 

140
•
TrustScore 5段階評価の4

4.1

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Terrible customer service. Unclear returns process. Wouldn’t accept a return a few days late. Lack of after sale support

5つ星のうち5の評価

I’d been messed around by another supplier who claimed they had this product in stock but in actual fact found out they didn’t, only one week after I had ordered. This left me in a desperate situation... もっと見る

企業が回答しました

5つ星のうち5の評価

We contacted Floorscan to look at the possibility of improving the sound proofing the walls in our apartment. We have lift shaft and motor room next to our apartment. Chris Trafford from Floorscan... もっと見る

5つ星のうち5の評価

An enthusiastic team from whom I received prompt, no obligation advice on my noise issues. Upon providing me with options I instructed works to be carried out on my property with outstanding results.... もっと見る

企業情報

  1. 音響コンサルタント
  2. ・
  3. 建材店
  4. 断熱材提供業者
  5. 断熱用品店

当該企業による記述

Floorscan provide the one stop shop for all your soundproofing needs.


連絡先

4.1

ほぼ満足

TrustScore 5段階評価の4

140件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.1

すべてのレビュー

(140)

過去12か月のレビュー数: 1件

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5つ星のうち5の評価

As good as it gets

Great website, informative and friendly on the phone. Couldn't ask for more, a very well run company.

2023年3月10日
Floorscan Acoustics Ltd ロゴ

Floorscan Acoustics Ltd からの回答

Thank you Paul, for the review. We're always happy to hear when our customers have had a great experience with our company.

5つ星のうち3の評価

Mixed review

Good service from ordering to deliver
Quality of flooring not the best. Not all uniform in sizes

2023年3月15日
Floorscan Acoustics Ltd ロゴ

Floorscan Acoustics Ltd からの回答

Hi Alex,

Glad to hear you were happy with our service and delivery got to you in good time.

In terms of your reveiw on our Hush Panel 28's Quality, I can assure you these are checked thoroughly before being sent out in good condition and can only apologise if you're unhappy with the product.

If you could email me (reiley@floorscan.co.uk) with pictures of the product in question to determine why sizes were not unifrom we'd be happy to remedy the situation and replace faulty panels.

Feel free to call on 0151 808 1415.

Kind Regards,

Reiley.

5つ星のうち5の評価

In stock! And Next day delivery

I’d been messed around by another supplier who claimed they had this product in stock but in actual fact found out they didn’t, only one week after I had ordered. This left me in a desperate situation. Floorscan had this product in stock as advertised and delivered to me next day as promised, with 2 hour slot provided by delivery company. Would highly recommend for transparent transaction and delivery as promised. Thank you

2023年1月30日
Floorscan Acoustics Ltd ロゴ

Floorscan Acoustics Ltd からの回答

Thank you Holly!
I'm glad that we were able to help you after that awful experience with other suppliers.

5つ星のうち5の評価

Firstly I thank you to Simon who given…

Firstly I thank you to Simon who given his expert advise and we overcome the problem of sound testing and most importantly all the materials were supplied by Riley it was great service from start to end one of best company to deal with ref to buying any kind of acoustics materials
Thank so much for help .

2023年1月15日
5つ星のうち5の評価

Great company great products

Great company great products fantastic advice and expertise along with aftercare. The guys at floors can have been a huge help and the wall soundproofing I fitted with their advice is doing a great job against a noise issue that was making me ill.

2023年1月8日
5つ星のうち5の評価

Great

Great, quick, responsive service. Excellent products.

2022年11月25日
Floorscan Acoustics Ltd ロゴ

Floorscan Acoustics Ltd からの回答

Thanks Tom. Glad we could help

5つ星のうち1の評価

Boards Arrived Damaged, Company didn't care

The boards arrived damaged over half had the tongue and groove sections broken and chipped off. Reported to the company as they aren't cheap items and got a shrug of the shoulders response. They were clearly damaged in transit so I would have thought a token gesture of refunding the large carriage cost would have been the minimum offered, but nothing. I am now having to make do and mend something that I paid full retail for. If I wanted the equivalent of second hand boards, I would have bought second hand boards.

2022年11月3日
Floorscan Acoustics Ltd ロゴ

Floorscan Acoustics Ltd からの回答

Hi Alex, our apologies for any inconvenience this may have caused.

As discussed in our email, to which unfortunately didn't receive a response, we do care and always strive to create a great service.

These boards are inspected thoroughly before being sent in good condition, usually arriving in 2 working days. Due to chipboard's brittle nature in rare cases like yours we can see some chipped edges have occurred when travelling nationwide across a pallet network.

Any damaged stock deemed unfit we do recommend refusing delivery for a replacement order to be shipped express once received.

If you would like to make contact with us via call (0151 808 1416) or email: reiley@floorscan.co.uk we would be happy to help remedy any unsatisfied service.

Kind Regards,

Reiley.

5つ星のうち5の評価

Very positive Experience

Ordered sound proofing M20 sheets and acoustic plasterboard to soundproof adjoining wall. Arrived next day as advertised. Had to collect a few more. Staff member very friendly and very helpful.

2022年10月7日
5つ星のうち2の評価

Would have been pretty helpful to know…

Would have been pretty helpful to know you only do kerbside delivery rather than to the door.Would have gone elsewhere had I known

2022年9月22日
Floorscan Acoustics Ltd ロゴ

Floorscan Acoustics Ltd からの回答

Apologies that you may have missed our communication on kerbside deliveries. We do send out an animated video with each order to try and give our customers the quickest and easiest to digest information on how they will receive your delivery. In our industry and across construction supply the vast majority of materials are delivered kerbside.

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