Florence レビュー 

1,041
TrustScore 5段階評価の4

4.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Five months working with Florence. Shifts are easy to find and apply for on the app. Pay is prompt and the link to the Pay Circle works well and gives useful information. I would welcome some trai... もっと見る

企業が回答しました

5つ星のうち5の評価

I can proudly recomend florence to anybody, they are super star, florence make my years the best, i can pick shift that i like, there staffs are superb, no matter how many times i call they answer t... もっと見る

企業が回答しました

5つ星のうち5の評価

I had the great occasion to meet one of the best support worker I had until now with Florence agency. He always offered me extra support not just with caring but cleaning, doing my hair cut and make... もっと見る

企業が回答しました

5つ星のうち1の評価

Je venais de m'inscrire en mettant les documents nécessaires, et mon compte a été banni sans explications ?!

企業が回答しました

企業情報

  1. 雇用コンサルタント
  2. ホーム ヘルパー 斡旋業者
  3. 看護師エージェンシー
  4. 高齢者介護

当該企業による記述

Florence is a platform designed for health and care organisations managing a flexible workforce or workers seeking shifts—we make delivering care simple and stress-free.


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4.1

ほぼ満足

TrustScore 5段階評価の4

1041件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 57%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.1

すべてのレビュー

(1,041)

過去12か月のレビュー数: 17

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Im happy because the shifts which I got…

Im happy because the shifts which I got from florence comes under my catchment area after a long wait.... again Im waiting for the shifts under my catchment area. Hope florence will help me out in this regard

2024年8月26日
自発的なレビュー
Florence ロゴ

Florence からの回答

Thanks for your review, Sana. Our team are working hard on getting more shifts posted on the app!

5つ星のうち5の評価

Great App! Good Live Chat

Great App, after 3 months strict and very rigid documentation/recruitment process, I experienced highly responsive live chat since I started working shifts. The app is very interactive, equipped and all the information about shifts provided.

2024年8月24日
自発的なレビュー
Florence ロゴ

Florence からの回答

Hi Mayowa, thank you for your review! Our team are always happy to help :)

5つ星のうち5の評価

I had the great occasion to meet one of…

I had the great occasion to meet one of the best support worker I had until now with Florence agency. He always offered me extra support not just with caring but cleaning, doing my hair cut and make me feel more than appreciate and useful with my daily task.Cristian Florin M, bring me back the trust and confidence in care workers, and offered me a great mental support following his great CBT skills and great attitude of approach my daily state of mood. Thank you Florence and Enham Trust for bringing this kind of great support worker for us.
MH - client

2024年7月17日
自発的なレビュー
Florence ロゴ

Florence からの回答

Thank you so much for your lovely review for one of our healthcare professionals!

5つ星のうち2の評価

I have been with Florence since…

I have been with Florence since February 2022. At the beginning they were ok with the shifts, however as the time progressed the shifts have become less and less. There aren’t many shifts, and around my area, living fairly close to London the shifts are still far away, 50 miles plus. The local homes that there are registered with Florence only post shift every 150 day plus. It’s because quite not that great, and if you do book a shift, you don’t get booked in. I know that this is up to the homes, but still… florence should investigate this matter, if someone is trying to book shifts with a home and they never choose you, despite as a nurse / hca you have a good rating. Whenever there were any shifts some of the homes were fair amounts per shift / per hour. Very disappointed with Florence

2024年7月30日
自発的なレビュー
Florence ロゴ

Florence からの回答

Hi David, thank you for reaching out to us with your feedback. I'm sorry to hear about your experience booking shifts with Florence, could you please contact the team on hello@florence.co.uk and we can investigate some more into your shift applications? Thank you

5つ星のうち1の評価

Florence is a unreasonable agency joke

Florence is a joke. As for today my account is under review because I had a booked shift to go but unfortunately I was ill under 24 hours before the shift start and I just go to work unwell, so I did not show. Someone from the office rang me and left a voice mail. What is my point? Is alright if booked shifts for the care home to cancel staff shift starting in 24 hours without any penalty of the home. But once Florence staff cancel shift straightaway they will block your account. This is absolutely ridiculous because one can have unplanned event piior to shift starting.

Well, I am not bothered at all because Florence is my part - time job. I will advise everyone not to rely on this guys call Florence because they don’t look after their staff they only care about the money.

Their pay rate is one of the lowest in Agency job now

2024年7月21日
自発的なレビュー
Florence ロゴ

Florence からの回答

Hi Tina, we appreciate your feedback. We do have a cancellation policy in place at Florence for both our healthcare professionals and our clients. At Florence we pride ourselves on providing reliable care which is why we do have this cancellation policy in place.

We take your review seriously and would be keen to discuss this more with you to better understand. Sadly, we can't see your contact details via TrustPilot. Please can you contact us at hello@florence.co.uk with a note for the attention of our Customer Operations Lead, Stephen Paul.

Many thanks, the team at Florence.

5つ星のうち5の評価

Florence are highly professional,

Florence are highly professional,
Communication is excellent and I
am very happy working for them.
You pick up the shifts that suit you.
There are many shifts posted daily and pay is weekly always on time.

2024年7月7日
自発的なレビュー
Florence ロゴ

Florence からの回答

Thank you so much for your review, Simonia!

5つ星のうち4の評価

Enjoying and strongly recommend

I am currently enjoying my stay at Florence although i faced delays during the registration process. I would strongly recommend to be part of the team.

2024年6月20日
自発的なレビュー
Florence ロゴ

Florence からの回答

Thanks for your review, Jeannie!

5つ星のうち1の評価

nurse left building

The nurse on shift left the building without a nurse and allowed another carer to take him to the hospital. this meant the home was left with unsafe numbers.

2024年6月8日
Florence ロゴ

Florence からの回答

Hi Amanda,

I'm sorry to hear about your experience with one of our Florence nurses.

This incident has been escalated over to our incidents and governance team who will investigate this further and will be in touch with you with an update. If there is anything further you would like to add to this, or to follow up on this please reach out to the team on incidents@florence.co.uk.

Thanks,

5つ星のうち5の評価

I am very grateful to have found this…

I am very grateful to have found this online course provider. Really fantastic short courses with up to date information and a lovely pdf to buy after you've completed the short assessment. Appreciate that this company tells you the exact price of the certificate before you start your particular course and that it writes up your skills for you in your profile portfolio so you can see for yourself your newly acquired experience. Thank you Florence

2024年6月1日
自発的なレビュー
Florence ロゴ

Florence からの回答

Thank you for your review, we're so happy to hear you're enjoying learning with Florence Academy!

5つ星のうち5の評価

i’m proud to be part of Florence and i…

i’m proud to be part of Florence and i invite healthcare professionals to join Florence, a place where flexibility, professional growth, and employee well-being are paramount. At Florence, you can choose your shifts and locations, access unlimited free training, and be part of a supportive environment that fosters personal and career development. Come experience excellence, compassion, and empowerment at Florence - join us in making a meaningful difference in healthcare.

2024年5月5日
自発的なレビュー
Florence ロゴ

Florence からの回答

Thanks so much for your review, Kelvinson! 💜

5つ星のうち5の評価

Excellent live chat.

Live chat has been really useful for getting queries/issues resolved, when I've required follow up help with shift booking.

2024年4月22日
Florence ロゴ

Florence からの回答

Thanks so much for your review, Nic! Our team are always happy to help 💜

5つ星のうち1の評価

I’m just wondering why all these people…

I’m just wondering why all these people writing good reviews, please stop lying and giving others hope. It is true ,registration takes ages , you can apply to as many shifts you want , you’ll get back unsuccessful application , because only the certain ones will get the shifts .

2023年4月26日
自発的なレビュー
Florence ロゴ

Florence からの回答

I'm sorry to hear about your experience with Florence so far, please contact the team on feedback@florence.co.uk and we will be happy to do our best to help you get booked into some shifts.

5つ星のうち1の評価

I’d been registered from them for…

I’d been registered from them for almost a year now. I never get any shifts even once. Every time I try picking up It’s all unsuccessful shifts.
they do posted shifts far from where your location provided and a shift that never existed in first place.

Please be careful specially when you get hired from them and get all your documentation send and paid necessary requirements and never get any work from them.

2024年4月21日
自発的なレビュー
Florence ロゴ

Florence からの回答

Hi Leene, I'm sorry you've not been able to successfully pick up shifts on the app. Please reach out to the team on hello@florence.co.uk and we can help!

5つ星のうち3の評価

I am in the process of registering

I am in the process of registering. I am getting so frustrated. I have just spend nearly 2 hours completing my fitness to work and it keeps taking me back to the beginning.
I have been looking for shifts but they are all miles away and I am a rmhn not rgn.
I have spent a long time doing all the elearning and have paid for it myself.
I can't download one of my certificates and have emailed but no response.

2024年4月18日
自発的なレビュー
Florence ロゴ

Florence からの回答

Hi Kim, I'm sorry you haven't heard back from our NHS recruitment team yet. Please reach out to the team on NHS@florence.co.uk and we will be happy to follow up.

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