Senior Home Plus レビュー 85

My Mum died in January & this excuse of a company is still emailing me about a nursing home. I have phoned & emailed my “Advisor” - Joey Beck - to update him on numerous occasions but he will not remove my details from their records. It’s impossible to get through to anyone to lodge a complaint. DO NOT USE THEM

Queried these regarding my stepdad! They've ended up absolutely harassing me constantly phoning my phone I've blocked the number they've used other numbers they are an absolute pest !! Leave me alone I've tried to have them remove my number yet still they ring ABSOLUTELY ANNOYING!! Stop harassing me , if I needed your services I'd of rang you myself it's so bad now STOP IT !! It feels like stalking

Maya was extremely helpful.it was very stressful trying to find a care home for my mum i must have rang 20 places and got no where. i would try senior home and their first recommensation was actually perfect.5 mins from my house and they take very good care of my mum.

I contacted them looking for info on a care home. They sent some information. Circumstances changed so at the moment the care home is not needed. They have been told twice via text and over the phone and still they ring and text. Ive now had to block the number as yesterday they rang 2 times one was 7.30pm. Thought they were helpful but now I feel harassed.

Nikki Green was incredibly helpful, understanding, informative and supportive. She quickly grasped the situation and came up with several solutions which has led to my brother being able to have some respite care in an environment that will work well for him, ahead of moving into a more permanent home. Nikki regularly checked in and kept in touch which was comforting.

Received a call back within 10 mins of registering on line. Excellent service and gave sound advice

My enquiries were responded to very promptly and follow up correspondence was received too.

At a time of family stress it was really apreciated to have someone to talk with and seek adviise and help.
In particular Jake Saunders was of great help. His suggestions led us to being able to find the right care package and accomodation. I was also useful to have his `follow-up` calls.

Emma Wilson was AMAZING
Straight from the start she was very focused on our needs For getting respite for our mum
She understood what we needed
Her communication skills were excellent
Keeping in close contact helping us through the process
If you need any help with finding respite
I would highly recommend EMMA WILSON

Made my enquiry on line in the afternoon and was phoned shortly afterwards by Hannah. Hannah made some suggestions for CQC Good rated Nursing Care Homes near me. All of them contacted me within 24 hours to discuss my relatives needs and if the home would be appropriate for them, offering visits, too. This Senior Home Plus service has worked well for me by taking away some of the stress involved in looking for a suitable care home. Hannah also followed up a few days later to see hoe I was getting on. A nice touch. Thank you Hannah.

We needed emergency respite care for a 96 year old Aunt. Maya Smith at Senior Home Plus was amazing, calm, informative, kind. Maya helped us choose the right home for our loved one so quickly that Auntie was safe and sound in her new home by 3pm the same day. Thank you for your kindness Maya x

Spoke to Hannah Davis. Prompt response and polite. Knowledgeable about care options and process. Easy to talk to.

Helpful at first but quickly became a nuisance. Constant calls, emails and text messages asking for updates. I provided an update to say this was no longer applicable but still received numerous messages. Some of the calls were computer generated, rather than with a human. I blocked several numbers because this eventually just became upsetting.

The thoughtful and sympathetic approach to my requirements.

Don't sign up or give any information to this company, they are completely untrustworthy
They gave my email out to numerous care homes without my consent, and despite over 10 requests won't take me off their list! Worst spammers ever
Don't do it!!

I am constantly pestered by Joey. I’ve told him five times now their services are not required and he persists in contacting me through multiple channels showing a lack of sensitivity. I have eight text messages for a start, six of them since I said no thank you. There is no way to contact them to complain from what I can see, not that I should have to. Leave people alone when they tell you to.

I spoke with a very understanding person named Josh Moore. He listened to our needs and suggested care homes that would be suitable for our relative. It was less stressful knowing we had help.

I contacted Senior Home Plus in the Autumn of last year and received a list of homes in the area. Eventually, I was able to place my mother without their help. I have informed the Company that I no longer require their service but, unfortunately, I seem to be unable to get them to stop sending me emails, no matter how many times I ask. Anyone else experienced this and have advice please?

I contacted Hannah at senior home plus on 4/1/26 as mum elderly mum had fallen and she was in need of urgent respite care, Hannah was wonderful, reassuring and incredibly helpful.
she was able to identify care homes in our locality with immediate bed availability,
mum was admitted to Rivermere care home, sevenoaks kent within 48hours ( and this was over the new year period ! )
Mum is now happy safe and well fed, the home is lovely ( more like Marigold hotel !)

I contacted Senior Home Plus to get information and advice about residential care for my mother. I spoke to Jenifer Walker, who was very helpful and knowledgeable about locations available. She put in me in touch with a local care home, but unfortunately at this time we have had to put plans on hold. If situations change I would have no worries about contacting Senior Home Plus again for help.