FNX Bathrooms レビュー 

368
TrustScore 5段階評価の4

4.0

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Had 3 deliveries from FNX, none arrived on due delivery date, on checking tracking no tracking was available, was told by FNX repeatedly just have to wait till tracking updates!! On contacting the co... もっと見る

5つ星のうち4の評価

Ordered a replacement cistern handle via eBay. There was a delay in delivery caused by Evri as it was stuck in the network for 2 days but the product itself and the communications between myself and F... もっと見る

5つ星のうち5の評価

We lost a part of the cistern six months after we bought it as we had a massive delay getting our bathroom fitted. I reached out to the company via ebay, wondering if they had a spare part and they we... もっと見る

5つ星のうち5の評価

The team there are so helpful and helped me source most of the bits for my bathroom at a much better price. I would highly recommend I had bits posted and I went to collect some too and everything is... もっと見る

企業情報

  1. バスルーム用品店

当該企業による記述

Allied to an unrivaled range of products, at unbeatable prices FNX Bathrooms has a total commitment to excellent service, as we work relentlessly to perfect the traditional customer service values from 30 years ago to the online retail environment of today. From the moment that you click into the FNX Bathrooms website, you can rest assured that your shopping experience will be care free, with same day dispatch for orders placed by 4pm (Monday to Friday), free and next day delivery available, a 100% secure website and a 30 day money back guarantee for total peace of mind. Behind all of this, our dedicated customer services team is here to help you when you need them, from advice on your purchase, through to delivery and installation.


連絡先

4.0

ほぼ満足

TrustScore 5段階評価の4

368件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 20%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.0

すべてのレビュー

(368)

過去12か月のレビュー数: 93

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Exemplary Customer Service

I recently had an issue with a purchase I made from FNX Bathrooms. Admittedly, my initial experience left much to be desired; however, the manner in which the issue was addressed far exceeded my expectations. The customer service I received was not only effective in resolving my concerns, but it also demonstrated a great level of compassion and professionalism.

FNX Bathrooms not only rectified the situation promptly but also lived up to their commitment of providing '100% satisfaction or your money back'. I am genuinely grateful for their exceptional support, and based on my positive experience, I wholeheartedly recommend their business.

2023年11月24日
自発的なレビュー
5つ星のうち5の評価

Good products, fast postage, comms issues fixed quickly

Edited to add: a member of staff reached out to me directly following my review below, and apologised for the issues I'd had regarding communication - this was something he was going to look into urgently and he was very sincere. He also helped me with a subsequent order, making sure everything was dealt with quickly and efficiently, and the products supplied continue to be a great price and quality.

I placed a bulk order for taps online, but had a few questions which I emailed to the address listed. My order arrived really quickly and the products are good quality, but I've emailed several times now and never received a response, and the phone number listed comes back as "no longer in service". It's a shame that they're letting their selves down completely on the comms side as their prices are great and the products are too.

2023年11月9日
FNX Bathrooms ロゴ

FNX Bathrooms からの回答

Hi Hazel,

Firstly, thank you for choosing us for your bulk order of taps. We’re delighted to hear that the products met your expectations in quality and that the delivery was prompt.

However, I sincerely apologise for the communication issues you've faced. It’s concerning to learn that our listed phone number is not in service and that your emails have gone unanswered. This is certainly not the level of service we aim to provide, and we are actively working to resolve these communication challenges.

We greatly appreciate you bringing this to our attention, as it helps us improve our customer service. I assure you that we're taking immediate steps to update our contact information and streamline our communication processes. Our team is dedicated to being as responsive and helpful as possible, and your experience has highlighted an area where we can do better.

I’m glad we have now established contact, and I want to ensure any remaining questions or concerns you have are addressed promptly. Please feel free to directly reach out to me with any further inquiries, and I will personally see to it that you receive a swift and comprehensive response.

We value your business and hope to have the opportunity to serve you again in the future, providing not only great products and prices but also the high standard of communication you rightly expect.

Best regards,

James
FNX Bathrooms

5つ星のうち4の評価

Pleased with purchase.

Arrived promptly. Easy to install. Soft close and removable heavy duty hinge work well and look reasonable quality for the purchase price, better than another new seat for a second WC from others. Bamboo finish a bit artificial compared to other natural bamboo products in the bathroom, but OK. So far so good, remains to be seen how the finishes will look in a couple of years.

2023年10月27日
5つ星のうち5の評価

Superb response to telephone query

What really impressed me was the helpful assistant - Sam - who took my call. He listened to my query, took my details, went to the stock room to make an important measurement for me, and called back promptly. This meant I could order my new toilet seat and cover with confidence.

I have now fitted it and it looks a great. A brilliant price was quoted which turned into an even more fantastic bargain with your free p&p. Many many thanks.

2023年11月1日
5つ星のうち5の評価

Original item was damaged by courier

Original item was damaged by courier, seller immediately offered to send a replacement without question. I elected to collect replacement and found the same level of customer service. They have to be one of the best companies I have dealt with. I will happily be recommending them. Thanks for such a great experience.

2023年10月18日
5つ星のうち5の評価

Thank you James so much for sorting the…

Thank you James so much for sorting the corner wash basin out for me pleased to say it arrived at midday true to your word which is hard to find nowadays if in future I need anything I will not hesitate to contact your company again.
thanks Virginia brown

2023年10月25日
自発的なレビュー
5つ星のうち5の評価

Customer Service is absolutely first class.

I ordered some taps which never arrived and subsequently appeared to have got lost in the post. I contacted FNX and they sent me a replacement via next day delivery without hesitation.
I’m very pleased with the product which is excellent quality and competitively priced.
Fantastic service and I thoroughly recommend this company to others. I have already placed another order with them.

2023年8月18日

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