Had 3 deliveries from FNX, none arrived on due delivery date, on checking tracking no tracking was available, was told by FNX repeatedly just have to wait till tracking updates!! On contacting the co... ãã£ãšèŠã
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Ordered a replacement cistern handle via eBay. There was a delay in delivery caused by Evri as it was stuck in the network for 2 days but the product itself and the communications between myself and F... ãã£ãšèŠã
We lost a part of the cistern six months after we bought it as we had a massive delay getting our bathroom fitted. I reached out to the company via ebay, wondering if they had a spare part and they we... ãã£ãšèŠã
The team there are so helpful and helped me source most of the bits for my bathroom at a much better price. I would highly recommend I had bits posted and I went to collect some too and everything is... ãã£ãšèŠã
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Allied to an unrivaled range of products, at unbeatable prices FNX Bathrooms has a total commitment to excellent service, as we work relentlessly to perfect the traditional customer service values from 30 years ago to the online retail environment of today. From the moment that you click into the FNX Bathrooms website, you can rest assured that your shopping experience will be care free, with same day dispatch for orders placed by 4pm (Monday to Friday), free and next day delivery available, a 100% secure website and a 30 day money back guarantee for total peace of mind. Behind all of this, our dedicated customer services team is here to help you when you need them, from advice on your purchase, through to delivery and installation.
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Unit 13 Samson House, SS15 6DR, Basildon, è±åœ
- 01268222801
- info@fnxbathrooms.com
- www.fnxbathrooms.com
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Delivered the wrong product
Delivered the wrong product, one which had already been opened because somebody left a dirty rag inside the box.
FNX Bathrooms - AVOID
Placed an order for a sink/vanity unit through B&Q marketplace. Have been messed about with missed collection excuses, then only to get "sorry the item has been returned by courier damaged". These chancers are selling items they don't have in stock, You can't call them directly, only messages through B&Q. I wouldn't recommend anyone tries to buy anything from this organisation. B&Q should also bear some responsibility as it is their duty to vet any company wanting to sell on their marketplace platform. Poor all round experience.
Just been to FNX
Just been to FNX , staff are absolutely fantastic especially Dean and Sam . Nothing was too much trouble and fantastic prices .
Good customer service but bad deliveryâŠ
Good customer service but bad delivery - Half of my order arrived next day via DX as promised through B&Q which was great, however still waiting for the second half to arrive via EVRI (cistern for the toilet that's been delivered). I gave over a week for delivery before my project HAS to start thinking this would be enough time, however almost a week later still no sign for the sake of saving a few quid shipping the lighter item via EVRI
Easy replacement process
Ordered corner sink and vanity unit, arrived quickly, very well packed, nice just what we wanted. Unfortunately sink had marks on it which we couldnât clean off. After couple of e mails and sent pictures, prompt response and substitute dispatched.
Absolutely amazing quality
Absolutely amazing quality. Really heavy. Fantastic value for money. Would order ftom this company again without a doubt
Company okay, Chloe great!
Had some slight issues with parts of my order arriving damaged, but Chloe went above and beyond to get things sorted so that I could finish a job within the estimated time frame, canât thank her enough!
Excellent after-sales service
Brilliant after-sales service! After a minor issue with a basin tap, I contacted FNX. They responded immediately and quickly arranged a replacement, keeping me updated regularly. Many thanks to Chloe who resolved my query the same day.
Issue solved quickly
Toilet pan sadly arrived damaged but contacted them through b&q and it was resolved super quickly
I understand this isn't fnxs fault and that these things can happen in transport
Delivery company is a totally s...e
Delivery company is a totally s...e. Ordered on 15th October, now is 19th and I still don't have my order. Here's is the worst delivery company in this country.
Customer service not reasonable
Sadly not a a great experience. Bought a shower from B&Q through these guys. Images showed a completely smooth shower cable but a very ribbed one arrived. I contacted them with photos clearly showing the difference but all I got was argument from them. They even said they could see ribs on the smooth one in the photo, which is genuinely laughable and seems very much like a deliberate lie on their part. They blamed the manufacturer and took no responsibility - not great. An awful customer experience. Avoid.
Very stylish shower
Very stylish shower. Easy to install. Works well. Delivered as promised and in good order.
The ordered item has not been deletedâŠ
The ordered item has not been deleted vered in time and no responses to my calls from customer services. Had to contact the bank and cancell the order after reading the online reviews. Do nit recomend.
Good Customer Service
FNX sent the wrong item out but quickly sent the correct item and collected the incorrect item the next day. Good customer service by the lady we spoke to on the phone. Would use this company again.
Top notch customer service
Very responsive and friendly customer service, would recommend.
Great service
Great service, great price, quick delivery, no hassle, highly recommendable
I ordered an item that showed it was inâŠ
I ordered an item that showed it was in stock and I was informed in an email that it was shipped but 3 working days later nothing was received. When I phoned the company, I was told it was lost. I asked to pick one up but was then told they donât have stock. This needs to be on the website so that I can make an informed decision.
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