Foot Locker Australia レビュー 

Ordered one sort of shoe, got delivered another.
Little more to be said.

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I am writing this review just to make other customers to be aware of the lack of help that i got from the footlockers customer service.
I ordered my daughters shoes thru online service on July 6,i was sent a confirmation and later on saying it will arrive on July 10.It did not arrive and on July 15 i raised the issue with Footlocker customer service and was told they will look at it and will take atleast up to 5 working days to get an answer,i rang again on July 20 and i was told that they will look at it now and need few more days to get an answer.I argued and demanded a refund but told they could not give me that option as it will be under investigation.An order was done July 6 and after 20 days i am not able to get a refund and the attitude that you will get from a customer service which was base overseas and not being able to help you and give a better explanation is just unacceptable.
Just a lesson learn is do not use their online to order or if something goes wrong with the order it will be a nightmare going thru customer service they are pathetic and hopeless.
But this story end with very positive note..i went thru their actual store in Wetherill park,staff there was very helpfull and fixed my issue within 10mins..there was no hassle at all.
I would give the staff in Wetherill park store 10/10..
If i can give less than zero for the customer service i will but i cant.
If needed i do have the correspondents email

If I could rate a zero I would. Most incompetent company I have come across with zero customer care. I ordered a click and collect then after receiving an email saying the order was ready to collect I turned up to the store 24 hours later. The store was mid renovation with a sign stating please ring this number. No one answered and the store was already closed when they ‘supposedly’ fulfilled the order. I contacted customer care and nothing . They even refused to post the shoes as they also couldn’t contact the store. Even more hilarious I received follow up emails telling me to hurry up and collect my item or they would cancel.

I had a very disappointing experience at Foot Locker. I bought a pair of shoes believing they would be suitable for my needs, but after trying them, I realized they weren't doing the job I needed them to do. The shoes had the normal use of a wet day in Melbourne, yet the staff refused to accept a return or offer any reasonable solution.

I understand that stores have return policies, but good customer service also means trying to help customers when a product isn't fit for their intended purpose. Instead, I felt dismissed and left with an expensive pair of shoes I can't use.

Based on this experience, I won't be shopping at Foot Locker again, and I wouldn't recommend them if you value flexible returns and good customer service.

Naz at the Pacific Werribee Footlocker Store helped me find exactly what I was after and made the process so easy and smooth! Shout out to Naz!

A checkout glitch forced multiple separate orders, meaning I got charged $30 extra shipping on what should’ve been a single free-shipping purchase. Customer care acknowledged the issue but only offered $20 in-store credit. They really don't care.

Mixed Experience: Footlocker Campbelltown Macarthut mall

I visited this Foot Locker on Thursday, 28th May to exchange a pair of shoes, well within my 28-day return policy window.

When I entered the store, one of the female staff members was mid-conversation with a colleague. She eventually came to assist me, but her attitude throughout was dismissive and unwelcoming. She made her reluctance very clear, gave me attitude, rolled her eyes, and at points became argumentative. Her behaviour felt intimidating and bordered on bullying a paying customer — someone who was simply exercising their right to a standard exchange. She ultimately refused to complete the transaction herself and passed me on to a colleague.

That colleague, Natai, was absolutely fantastic. He stepped in, handled my exchange professionally and efficiently, and turned what had been a very upsetting experience into a positive one. He is a real credit to the store.

I’d strongly encourage management to review this staff member’s conduct. Customers should never be made to feel intimidated or bullied when making a legitimate, policy-compliant request. This kind of behaviour is unacceptable in any customer-facing role and reflects poorly on the Foot Locker brand.

Giving 3 stars overall: 5 stars for Natai, 1 star for the experience before he stepped in.

I truly regret purchasing from this store. A close friend had warned me about the poor service upstairs, but I decided to check it out anyway. The salesman downstairs was excellent and genuinely helpful, which is the only reason I bought a pair of Nike Airs and proceeded upstairs to try on some hoodies.
Unfortunately, the lady attending to us upstairs was incredibly arrogant and dismissive. Her attitude was so unpleasant that we would have walked out immediately if we hadn’t already committed to the shoes downstairs. What struck me most was the clear sense of racial discrimination in how she treated us. As a customer, I felt disrespected and unwelcome purely based on our appearance.
Businesses need to understand that customers are not all the same—some will not tolerate rude or biased treatment. If I had managed to record the interaction, I would not hesitate to pursue legal action, even if it cost me significantly. One well-documented discrimination case is often enough to seriously damage a business’s reputation and operations.
Word of advice: train your staff to treat every customer with basic respect, or you risk losing far more than just a few sales. And one more thing: the one who billed us - the one with tattoo without hair - man you have to fire that person. He has got
issues. Seriously! I complained to him first about person upstairs and he was like “which person, white or brown , I don’t understand”. This reaction of not even caring is the main reason for why this review.

If possible we are taking this further as much as possible. And it doesn’t matter whatever it costs

Returned shoes on 30/04 and never received refund. PayPal advised footlocker is lying as no credit received. Foot locker said they refunded on 7/05. Called many times and emailed no reply. It’s ridiculous cannot compare to many other online platform. Received nothing and no refund! Customer service is aweful! They kept lying and don’t refund ! Parcel tracking 337WF526052201000650808. Returned immediately. Very unreliable!

The worst customer service I have ever dealt with in my life, I purchased shoes plus 3 pairs of Nike socks and when opening the package no socks were found in the box, I spoke to footlocker and sent pics saying they were missing and they packaging wouldn’t even fit any socks as they have used a box that fits the shoes exactly. Footlocker advised they addd the socks in the package and there is nothing they can do and they can’t even show me evidence that the socks were added..

Unacceptable Service and Lack of Delivery – Extremely Disappointed

I am outraged by the appalling service I’ve received from Footlocker. I placed an order for a pair of shoes for my child 8 days ago, and to date, there has been no movement, no updates, and no communication regarding the status of my purchase.

What’s even more frustrating is that I purchased the same pair of shoes from a seller in China, and it arrived on time, fully delivered within the same period. Meanwhile, Footlocker has failed to even acknowledge my order.

I’ve attempted to reach out through their chatbot and customer service, both of which were completely useless. The responses I received were either generic, unhelpful, or outright dismissive. It’s clear that Footlocker has no regard for its customers or their time.

This is my first (and last) purchase from Footlocker, and based on this experience, I will never consider shopping here again. I demand an immediate resolution—I expect to either receive my order or be refunded immediately.

Stay away from Footlocker if you value your money and your time.

DO NOT PURCHASE ONLINE. Purchased a pair of sneakers online. They were listed on sale at $149.95 but when I paid I was charged $220. They are refusing to do anything about it stating I should just return them, as if they can be trusted to handle a refund. What they did is "theft by deception"

Ordered via EQL, paid immediately, waited over 2 weeks with incorrect tracking, then told the order was “lost”.

Resolution was simply a refund — no replacement, no compensation, no accountability — despite missing out on the product at the original price.

Customer service hides behind “system limitations” rather than actually resolving issues.

Very disappointing experience and not what you’d expect from a major retailer.

I ordered air max and they sent me kids shoes now they are saying I can't get the original shoes I paid for re sent I can only get my money minus postage and a two week wait horrible replacement policy horrible customer service do not buy from them spoke to Mia at customer service

Terrible exchange policy. I bought a pair of shoes online at the Boxing Day sale. The shoes were too small. The day after they were delivered I took them to the store to exchange for them for a bigger size. As the sale was no longer running they said I had to pay the full price to get the right size shoe.

Footlocker are a disgusting business that does not care about there customers.Wasted my time twice in a row Ordered sneakers on sale online
1 week later email saying no stock .
Reordered another pair same thing.
Call customer service handled with off shore call centre they don’t care .
And no options to help .
Pathetic company that has no service.
Calling out these dodgy companies with bad service .
0 stars for footlocker Australia bunch of rogues buy elsewhere

If i could give Foot Locker a Zero would.

Recently purchased a pair of Nikes online showing stock available, checked out and paid with purchase order number only to have my purchase cancelled 2 days later advising no stock.
I emailed Foot Locker requesting explanation and a form of goodwill recognising the inconvenience caused to myself and they couldn't care less.

Last time shopping with them.

Very disappointing experience. Foot Locker uses misleading pricing to attract customers, then cancels orders days later. My order was confirmed, I waited over a week, and it was canceled one by one with no real explanation. It’s a scam. This wastes customers’ time and feels dishonest. Shop elsewhere if you want reliability.

Worst customer service I have ever experienced in my life! Purchased shoes for my son mid November to be organised for Christmas, they remained in the postage packaging until 3 days before Christmas when I wrapped the box. On Christmas he tried them on and unfortunately they were too small due to a recent growth spurt. I contacted customer service on Christmas Day knowing they wouldn’t reply until the next day of business. They told me I was out of the time period to return and would have to present in store to follow up. I notified them I was 6 hours from a store, hence the online purchase. They simply replied they could not assist me further. So incredibly sad this is real life we are living in. I just simply wanted to exchange for a larger size. WILL NEVER SHOP WITH THEM AGAIN!