EMORLA (Formerly ForLuxeSake)  レビュヌ 

82
•
TrustScore 5段階評䟡の5

4.9

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

10/10 service from start to finish and hands down the best I've ever received when ordering online. My parcel arrived under 24 hours after I ordered with absolutely zero problems. I even received an... もっず芋る

5぀星のうち5の評䟡

I’ve ordered a few dresses from here now, and loved them all! The customer service Emma provides is 100/10! Such quick replies and helpful which you don’t get anywhere else. Will definitely be orde... もっず芋る

5぀星のうち5の評䟡

Great service, I received my dress quickly and in great packaging condition. Emma the founder of EMORLA, also sent me an email making sure everything was satisfactory with my purchase! This shows... もっず芋る

5぀星のうち5の評䟡

Absolutely thrilled with my shopping experience at this e-store! Emma was incredibly helpful when I needed a size exchange, which was handled promptly, professionally, and with clear updates througho... もっず芋る

䌁業情報

  1. 婊人服店

圓該䌁業による蚘述

About EMORLA (formerly For Luxe Sake) EMORLA is an independent UK fashion brand specialising in destination, occasion and holiday wear. Formerly known as For Luxe Sake, EMORLA is a continuation of the same business, with the same owner, service and commitment to quality. We focus on carefully curated pieces you actually want to wear – timeless, flattering styles designed for holidays, events and special moments. Customer care is at the heart of what we do. If you ever need help with an order, sizing or returns, we’re always happy to help. 📧 Contact us: hello@emorla.co.uk 📱 Instagram: @emorla.co.uk We accept Klarna, Clearpay and Laybuy, and offer fast UK shipping.


連絡先

4.9

優良

TrustScore 5段階評䟡の5

82件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.9

すべおのレビュヌ

(82)

過去12か月のレビュヌ数: 6ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

10/10 customer experience!!!

I ordered a dress on pre-order that I needed for my friends wedding in Portugal, the dress wasn’t in on time for my event but the customer service I received from Emma was 10/10. She communicated via email quickly & actually got me the sorted with the dress of my dreams to wear as a wedding guest abroad. I will definitely be ordering again & will recommend to all of my friends 💛💛

Lisa

2022幎8月19日
自発的なレビュヌ
5぀星のうち1の評䟡

Bad service!

I was not happy with the quality of item I received so returned it well over two months ago.
I chose the buy now pay later option however, they are stating that they can’t find my return and have charged me the FULL amount for the item even though I do not have it!! So I am now out of pocket with no items to show for it.
I will never order from this site again. Bad service.

2021幎12月8日
自発的なレビュヌ
EMORLA (Formerly ForLuxeSake)  ロゎ

EMORLA (Formerly ForLuxeSake) からの回答

Hi Naomi,
I’ve been waiting for you to send over your proof of postage so I can investigate this for you as I haven’t received the parcel, but haven’t heard anything back from you since I requested this? Please send this over so i can get this resolved for you, I don’t want you to be left out of pocket. Emma xx

5぀星のうち2の評䟡

Item is poor quality

Item is poor quality. Also charged too much for postage. I paid for next day delivery and was charged more than it cost to send (I know this because it says on the Royal Mail postage sticker). Probably wouldn’t buy from here again.

2021幎6月9日
EMORLA (Formerly ForLuxeSake)  ロゎ

EMORLA (Formerly ForLuxeSake) からの回答

Hi Sophie,
Thanks for leaving a review:
I’m sorry you’re unhappy with the sale item purchased, could you give more details on quality please so we can investigate further?
Regarding the postage difference, I am sorry, it’s actually the first instance we’ve had with pricing. Our postage charges are based on an average cost from the post office, some will be slightly over and some will be under depending on weight. We do offer a free postage service to compensate for this but I will look into how this can be improved.
Maybe for future ref, when leaving a review when purchasing from a small independent business contact them first to discuss the issue so it can be resolved. We appreciate the feedback but also want to help resolve issues where we can.
Thanks,
Emma x

5぀星のうち1の評䟡

Order hasn’t arrived and no comms

I put an order in mid March, the items were pre order due to come in stock on 5th April, so I didn’t mind waiting but they still haven’t arrived over a month on.... I’ve sent numerous emails to query and have never had a response or been able to make contact. I’ve tried to track the parcel but the number isn’t recognised

2021幎5月7日
EMORLA (Formerly ForLuxeSake)  ロゎ

EMORLA (Formerly ForLuxeSake) からの回答

Hi Danielle,
I’m really sorry about this. It looks like the parcel has gone missing with Royal Mail. This has now been refunded in full.
Apologies if emails have been missed, I can’t seem to find any emails from you in our inbox, only an email from us to you advising an item wasn’t available and was being refunded.
Emma x

5぀星のうち1の評䟡

The fitting of a XL was tiny it just


The fitting of a XL was tiny it just say was a tiny bit big on my sister who is a size 4! If you are 12 pluss I wouldn’t bother ordering

2021幎5月6日
EMORLA (Formerly ForLuxeSake)  ロゎ

EMORLA (Formerly ForLuxeSake) からの回答

Hi Brogan,
I’m really about this, I will double check the sizing, there is a chance this was labelled incorrectly by the supplier as XL should fit a UK12. Please could you email info@forluxesake.co.uk so we can arrange a return and investigate this.
It would have been appreciated if we had the opportunity to rectify this before leaving your review.
Thank you.

5぀星のうち1の評䟡

Still waiting for my parcel

I have had to wait over a month for my top to arrive. Once being told on the day it was meant to be delivered that they hadn’t even sent it out yet. Now I’m being sent the second review email when I haven’t even received my parcel?! You need to send out better notifications if parcels are delayed and communicate with your customers.

2021幎5月5日
EMORLA (Formerly ForLuxeSake)  ロゎ

EMORLA (Formerly ForLuxeSake) からの回答

Hi Meghan,
Thanks for taking the time to leave a review. Unfortunately we have had issues with stock deliveries recently which I apologise for. We have been misinformed and let down by our supplier on numerous occasions for this top. As frustrating as this is, with pre-orders delays beyond our control do occur.
I always try my best to update customers the best I can. Unfortunately this has been an extremely busy period so I apologise again for not being in touch - I am working on improving these issues for future orders.
Just to add - Apologies for TrustPilot asking for reviews, this looks like a system error on their part.
Thanks
Emma.

5぀星のうち2の評䟡

I ordered a white shirt dress

I ordered a white shirt dress. I knew it would be fitted and the quality was okay. I ordered a Large as a typically size 12 women and it won’t even reach over my hips to get on. Very soul destroying not sure how it could be justified ever as the biggest size

2021幎2月10日
EMORLA (Formerly ForLuxeSake)  ロゎ

EMORLA (Formerly ForLuxeSake) からの回答

Hi Lily,
I’m really sorry about this. I’ve emailed you so we can arrange a return free of charge. I’m not sure if you read our returns policy but we offer a full refund within 14 days on all orders. Hope to hear from you soon so we can resolve this for you.
Thanks,
Emma xx

5぀星のうち5の評䟡

Very good service from this company.

Very good service from this company.
The tights were caught up in the lorry stockpile over Christmas coming from the continent. So late for Christmas. However, the company emailed, followed up, and were very apologetic for something they had no control over.
Excellent communication.

2021幎1月11日
EMORLA (Formerly ForLuxeSake)  ロゎ

EMORLA (Formerly ForLuxeSake) からの回答

Thanks so much for this Debbie xx

5぀星のうち5の評䟡

Amazing

Amazing. Slight delay due to current times but was well informed and the item is amazing

2021幎1月11日
EMORLA (Formerly ForLuxeSake)  ロゎ

EMORLA (Formerly ForLuxeSake) からの回答

Thank you xxx

5぀星のうち5の評䟡

Amazing shop

Extremely well packaged, love love love my coat and gets loads of comments, Highly recommend this place for faux fur coats because the quality is second to none I will defo be buying of you again.

2020幎12月1日
EMORLA (Formerly ForLuxeSake)  ロゎ

EMORLA (Formerly ForLuxeSake) からの回答

Thank you for the great review! So glad you like your coat xx

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報