Never heard of this firm before. Simple ordering and quick email. Sent another email for delivery and my items arrived within a couple of hours. Delivery driver polite and friendly. Will defin... もっと見る
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Forward Builders are brilliant on prices and special offers. Free delivery is such a good perk. Ordering on line is so easy and delivery in a few days. Delivery drivers are so helpful. I have reco... もっと見る
Excellent delivery service and supplies from this company, very nice driver Steven called me to double check all details. He delivered them perfectly over my fence into my back garden. Very happy lady... もっと見る
Found by chance and used them ever since for timber and soil Great company fantastic service from everyone Delivery drivers are friendly and very helpful Fast internet ordering with free deli... もっと見る
企業が回答しました
企業情報
当該企業による記述
Established in 1987, Forward Builders’ Supplies is one of the largest independent builders’ merchants in the North West, supplying high-quality materials to the civil engineering, building and landscaping industries. Based in Cheshire, we support trade professionals, contractors and retail customers across the UK with personalised service and reliable delivery. We are well known for our expertise in heavy side civils and underground drainage, supplying everything from kerbs, pipes, manholes and attenuation systems to surface water management, linear channel drains, geotextiles and concrete formwork products. We also stock a broad range of everyday groundwork essentials to help keep projects moving, whether you’re working on new builds, utilities, infrastructure repairs or site preparation. Alongside this, we offer a comprehensive range of hard landscaping materials, like paving slabs, decorative gravels, planting and growing products, fencing, and more! This makes us a true one-stop shop for outdoor projects of all sizes, from start to finish. From the first enquiry to support after delivery, we aim to make ordering straightforward, with clear advice, practical product guidance and support in choosing the right materials for the job. We offer nationwide delivery to home addresses and construction sites. Locally, we operate a mixed fleet of vehicles from 7.5 tonne to 26 tonne, with delivery options designed to suit different site access and unloading requirements. For orders across the UK, we also use parcel couriers and pallet line networks to help customers receive materials efficiently and safely. Customer service is central to our business. Our experienced sales team combines practical product knowledge with straightforward advice, competitive pricing and dependable lead times. This commitment to high standards has been embedded throughout the company for decades and is reflected in the positive feedback we receive from customers nationwide.
連絡先
Forward Builders' Supplies Ltd, CH65 4EQ, Ellesmere Port, 英国
- 01513571035
- hello@forwardbs.co.uk
- www.forwardbs.co.uk
4.9
優良
147件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I love FBS and they have been helping…
I love FBS and they have been helping me with my materials for years!
2024年2月12日
自発的なレビュー
Forward Builders' Supplies Ltd からの回答
Thanks for the 5 stars James!
Didn’t send the sizes advertised on…
Didn’t send the sizes advertised on website after calls, emails and pictures they couldn’t care less. Abysmal customer service not recommended
2023年5月15日
自発的なレビュー
Forward Builders' Supplies Ltd からの回答
Hello, we are saddened you've decided to leave us a negative review. From our initial phone call with you prior to your purchase we have gone above and beyond to help you with your purchase. You called us and requested a certain shape of a rockery stone, we sent you photos of the stock we had and you selected shapes you liked out of the photo, which we then sent these to you. I'm unsure how we could of helped any more. The products aren't being miss-sold, they are as described on the website.
Strongly recommend this company
Forward building company are a brilliant company, so helpful and knowledgeable, Ste the driver has just delivered my stone i ordered and he carried every bag down to my garden for me, thank you Ste for that. The stone looks amazing (black ice) looking forward to laying it and enjoying the stone.. would i recommend you, definitely, you are by far the best, I truly appreciate you keep costs down and free delivery to definitely an added bonus.. thank you.
2023年4月14日
自発的なレビュー
Forward Builders' Supplies Ltd からの回答
Thank you very much for the 5 star review and the positive feedback!
Fantastic company & extremely helpful…
Fantastic company & extremely helpful staff!
Just had my second delivery from Forward Builders supplies and Alan the delivery driver was such a lovely guy and couldn’t have been any more helpful.
The customer support team were also fantastic and ensured the the materials were delivered in time for when I needed them.
They are extremely reasonably priced, I personally couldn’t find anywhere cheaper as most companies add deliver & handling charges.
I will definitely be ordering from them again.
2023年4月13日
自発的なレビュー
Forward Builders' Supplies Ltd からの回答
Thank you very much for the 5 star review and the positive feedback! We look forward to seeing you soon!
Odered stone on Thursday and got…
Odered stone on Thursday and got delivered on Monday morning as they don't deliver over weekend,friendly driver,they have a good range on website,easy to find,thankyou
2023年4月3日
自発的なレビュー
Forward Builders' Supplies Ltd からの回答
Thank you very much for the 5 star review and the positive feedback!
Briliant company, great service.
I ordered a little stone circle that I needed to finish a project, after searching on the internet for a few days and getting no where fast, either some odd companies showed up or those who had the item did not deliver to my area, then someone suggested changing the search engine I used from google to duckduck, first search showed Forwards had it and it was in stock, I live in Merseyside and its the first time I heard of this company so to be sure I gave them a call, yep they had the item and it was in stock, back on line I placed the order at around 2pm.
Following morning I got an email saying it was out for delivery, soon after it arrived, the delivery driver was extremely helpful. I'm very happy with the service and fast delivery, once upon a time most companies where as good as this, sadly these days only a few stand out so defo going to use them again.
2023年1月12日
自発的なレビュー
Forward Builders' Supplies Ltd からの回答
Thank you for the great feedback!
We're glad you found us and we were able to help you complete your project.
We hope we can help with future projects too!
DO NOT buy from this company
Dont be tempted by the prices/website/free delivery- they simply send whatever is in stock that is similar WITHOUT notice and when you dare to call to say wrong colour their unbelievable response is “well won’t it do”! No, I ordered black because I wanted black NOT brown! Poor attitude deteriorated, driver refused to give receipt or any note to confirm collection of returned products then customer services stated outright lies saying they have refunded my money - I haven’t received ANY refund at all and now believe I’ve lost all my money. DO NOT BUY from this company, please check my other reviews to see I am a genuine and honest customer.
REPLY
In reply to the further lies below:
In phone call you stated that you didn’t have the colour ordered in stock and sent what you had as you “thought it would be acceptable”. Your attitude was appalling making me feel that I was being awkward in wanting to return the brown and wanting black. You also said you did not know when you would be able to deliver the black so I did say not to worry as B&Q had it in stock and I would go there. I have NOT received an email from you confirming a refund and I have NOT received a refund!! This was a “tester” order for my £30K garden re-design project this summer, so relieved I followed this advice, companies who care about small orders very much care about large orders.
I have followed your advice and looked at other reviews and there is a trend of good reviews from men, poor from women- is this a problem in your company?
2022年4月7日
自発的なレビュー
Forward Builders' Supplies Ltd からの回答
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had a frustrating experience.
As you can hopefully see from our other reviews across Trustpilot, Google & Facebook, your situation is the exception and far from our usual high standards.
I have checked and can confirm a refund has been sent to you.
We admit that the incorrect colour of paint was sent out to you. It was myself whom you spoke to you on the phone. I went above and beyond to rectify the error; I checked stock of the colour you had purchased and got in touch supplier to get more stock in for you, to which you'd said not to worry about.
When we collect returns from customers we don't provide them with any physical documents, you would of received an email from us to confirm your refund was being processed.
Great place but expensive for small…
Great place but expensive for small quantity.
Bags of building sand twice the price of others.
2021年9月8日
自発的なレビュー
Forward Builders' Supplies Ltd からの回答
Thank you for your feedback!
Forward Builders' Supplies Ltd からの回答
Thank you very much for the 5 star review and the positive feedback!
Great suppliers over the recent COVID…
Great suppliers over the recent COVID 19 lockdown and now. Great customer service, went out of their to accommodate our needs. Above and beyond service will be using these guys all the the time. Thank you 👍👍
2020年7月31日
自発的なレビュー
Forward Builders' Supplies Ltd からの回答
Thank you very much for the 5 star review and the positive feedback!
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