FP Mailing レビュー 1,994

I used there service for about 7 years. It was OK because we never made contact with support . We then made contact to confirm we were moving and decided we did not need the service. Sent an email to cancel on 17th March 2026. It was ignored. Called on 30th March to ask for an update. They claimed to not have received the email so I resent it again on the same day and had it acknowledged by staff on the enquiries line (it was sent to the correct address both times, first to retentions and then to the general enquiries based on Gergia confirming she would forward it on). She forwarded to retentions. I called again today, 20th April 2026 and Georgia confirmed she had the email and had forwarded it but no note from retention. They still claim to have not received the email within the correct team, so they cant even send emails internally that reach one another? They have over £500 in credit that they owe us and have made me chase them to cancel a service we paid for without giving them any work to do for the entire period. Yet they have not shown any respect for that time and are making us beg for them to cancel. I am not here to do there admin

Consistently great service, thank you. Sarah Read was quick to offer advice and respond with a solution so it didn't interrupt our business.

superb help from Sarah in accounts

Really helpful customer service from Georgia Carragher

Hi,

Is easy to raise a query, always resolved quickly and very helpful

Sarah called me pretty much straight away to resolve the issue I had, talked me through all the steps I needed to take and the machine was good to go right away. Thank you Sarah, much appreciated.

Expert at what she does, dealt with my query within minuets Thank you Bobby-Louise

Your customer service person was very helpful and professional.
My problem was sorted out easily and promptly.
Many thanks.

Jo in the accounts team was a great help

"Fantastic customer service! Jaynie was incredibly helpful, patient, and went above and beyond to make sure everything was perfect. Highly recommend!"

Contacted technical support and spoke to Sarah Read. Sarah polite, helpful and quickly resolved the problem I was experiencing installing our new machine. Thanks Sarah

UNRESPONSIVE ON SERVICE AND LOCK YOU INTO AN EXTREME LONG CONTRACT - THEY PUT 6 YEARS IN SMALL PRINT, and LOCKED IN WITH A MACHING THAT DOESNT EVEN WORK. THey charge double to cancel

Have been using FP Mailing for a couple of years with no problems. Today I had an error come up which I couldn't solve so I called the technical advice team who talked me through the error which was down to Royal Mail changing the amount of letters you could have on the message cliche.
Changed the cliche and everything worked.

Great service. At a time of increasing automated services and AI it is refreshing to be able to speak to a human being when encountering a problem. FP Mailing are always responsive and talk us through what we need to do

We have used FP for years and being in IT I have dealt with support from a lot o f different companies. FP has the absolute worst support and customer service of any company I have ever dealt with. They aren't helpful and you will end up on the phone for hours and hours being passed around which starts the entire process over again. I have begged the boss to change to a different company or just do it the old way. It's not worth the time and stress dealing with their incompetence.

Whenever I have had to call FP mailing I never get stressed I am not very good with tech stuff and the staff I speak to are extremely helpful and I never have to worry about sounding stupid if I am not sure of anything I think the staff are exceptional and would like you to let them know this. Thank you all

Bobby answered my email query very promptly by calling me directly, which was really appreciated. She gave me a really clear explanation yo resolve my query snd went above and beyond by offering me a fantastic gesture of goodwill. She was kind, polite and amazing. Thanks Bobby

Staff don’t understand my accent when trying to make payment and online portal to pay doesn’t work