France Health レビュー 

France Health からの回答

2026年1月9日

Vielen Dank, John, für Ihr tolles Feedback! Es freut uns sehr, dass Sie mit unserer Produktauswahl, den Preisen und dem schnellen Versand zufrieden sind. Wir freuen uns schon auf Ihre nächste Bestellung bei France Health!

France Health からの回答

2025年4月9日

Hello

As your invoice indicates, you paid €395 for the product + €25.25 shipping. Furthermore, as your invoice also indicates, you did not pay tax because you are located in Switzerland.
There is indeed a 10% off offer on two products purchased, but you only purchased one; the offer you are referring to has never existed on our website.
As stated in our general terms and conditions of sale, you have 14 days to return the unopened product.
We invite you to contact us via the contact form on our website for any further information.

Regards
Customer service

France Health からの回答

2026年1月9日

Merci beaucoup Sofia pour votre super retour ! Nous sommes ravis que vous soyez 100 % satisfaite de votre expérience et de la rapidité de notre service. Votre recommandation nous fait très plaisir ! À bientôt sur France Health !

France Health からの回答

2026年1月9日

Thank you, Romain, for your continued trust since 2017! We’re delighted to know you appreciate our reliable service and smooth communication. Your recommendation means a lot to us — we look forward to serving you again soon!

France Health からの回答

2025年3月18日

Dear Customer,

We have received your comment and would like to take the time to clarify some important points.

Regarding our products:
We are an established French pharmacy with our contact information clearly displayed on our website since 2011. In compliance with the law, we source our products exclusively from official laboratories, with invoices to support this. We are regularly subject to quality control checks for both our products and suppliers. We ensure the traceability of every product shipped until it reaches the final customer.

Regarding your order:
• Order date: 13/11/2024
• Shipping date: 15/11/2024
• Current status: Held by U.S. customs since 19/11/2024

We initiated an inquiry with the carrier on 30/12/2024, which confirmed that your package is being held by U.S. customs. It is important to note that products are never destroyed but are returned to the sender, a process that can take several months.

Customs have the discretionary power to allow or deny entry of goods into their territory, a decision over which we have no influence.

We sincerely regret this unfortunate experience. Although we are not responsible for customs decisions, please be assured that you will be refunded if your order does not arrive.

We remain at your disposal for any additional information.

Best regards,
Your Customer Service

France Health からの回答

2025年2月24日

Dear Xuejing Li,
Thank you for your feedback. We understand your frustration regarding the issues with your order, and we would like to clarify what happened:
- Your package was unfortunately held by customs, which caused significant delays.
- It was eventually returned to us in a damaged condition.
- We took immediate action by working with the carrier, and we successfully processed a full refund for you.
- We noticed that you placed a new order shortly thereafter, which indicates that the situation has been resolved to your satisfaction.
We appreciate your understanding during this process and hope that you are now pleased with our services. If you feel that your experience has improved, we would be grateful if you could consider updating your rating. Your feedback is invaluable to us and helps other customers make informed decisions.
Thank you for your continued support. If you have any further questions or concerns, please don't hesitate to reach out.
Best regards,
France Health

France Health からの回答

2025年2月24日

Merci beaucoup Alexandre pour votre avis positif ! Nous sommes ravis d'apprendre que vous trouvez notre site fiable et de qualité, et que vos nombreuses commandes se sont toujours bien déroulées. Votre fidélité est très appréciée ! N'hésitez pas à nous contacter si vous avez des questions ou des besoins spécifiques. À bientôt pour votre prochaine commande !
Cordialement
France Health

France Health からの回答

2025年2月24日

Thank you so much for your wonderful review!
We are delighted to hear that you have been ordering from us for years and that you appreciate our commitment to providing authentic products. Our team works hard to ensure that our customers receive the best service possible, and it’s gratifying to know that you find us competent and serious.
Your recommendation means a lot to us, and we look forward to continuing to serve you with high-quality products and excellent service in the future. If you ever have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
France Health

France Health からの回答

2025年2月24日

Thank you so much for your fantastic review, Erika!
We’re thrilled to hear that you had a great experience with us. It's wonderful to know that you found our website clear and that our team was quick to respond to your questions. We take pride in ensuring our products are well-packaged and delivered promptly, so it's gratifying to hear that your order arrived the next morning.
Your recommendation means a lot to us, and we look forward to serving you again soon! If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards
France Health

France Health からの回答

2025年2月24日

Dear valued customer,
We sincerely apologize for the inconvenience you experienced with your order and appreciate you taking the time to share your feedback. We would like to address the concerns you've raised:
1. Stock availability: As a French pharmacy, we rely on manufacturers for our inventory. While we strive to maintain accurate stock levels, occasional discrepancies can occur, especially with high-demand items.
2. Communication: We should have communicated more clearly about the partial stock availability (6 out of 10 items) and offered you options immediately. We apologize for any lack of clarity in our initial response.
3. Order fulfillment: We offered to ship the available items and refund the rest, but we understand you preferred to wait for the complete order. We appreciate your patience during this time.
4. Delivery timeframe: We acknowledge that the wait time was longer than expected, and we made efforts to keep you informed about the status of your order throughout the process.
We're pleased to confirm that your order was eventually fulfilled and delivered successfully. We've taken your feedback seriously and are working on improving our inventory management processes to prevent similar issues in the future.
If you have any further concerns or questions, please don't hesitate to contact our customer service team directly. We value your business and hope to have the opportunity to serve you better in the future.
Best regards,
France Health

France Health からの回答

2025年2月24日

Chère Madame Vallée,
Nous vous présentons nos sincères excuses pour l'expérience extrêmement frustrante que vous avez vécue avec votre commande passée en novembre 2021. Après avoir examiné l'historique détaillé de nos échanges, nous comprenons votre déception face à la gestion de cette commande.
Nous souhaitons apporter quelques clarifications concernant les points que vous avez soulevés :
- Problèmes avec DHL : Nous reconnaissons les importantes difficultés que vous avez rencontrées avec DHL, notamment les erreurs de déclaration douanière et les demandes répétées de documents. Nous comprenons à quel point cela a été frustrant et chronophage.
- Préférence de livraison : Nous avons bien noté votre préférence pour les services postaux. Nous regrettons de ne pas avoir pu répondre à cette demande à l'époque.
- Délai de livraison : Nous sommes sincèrement désolés que la livraison ait pris plus de trois mois. Ceci est loin du niveau de service que nous souhaitons offrir, et nous en sommes conscients.
- Remboursement Intégral : Nous tenons à préciser que, malgré la livraison finale de votre commande, nous vous avons intégralement remboursé le montant de votre achat.
Nous comprenons que vous ayez mentionné ne pas avoir reçu de remboursement, mais nos registres indiquent clairement le contraire. Nous souhaitons vous assurer que ce remboursement a bien été effectué afin de compenser les désagréments importants que vous avez subis.
Bien que la livraison ait finalement été effectuée, nous sommes profondément désolés pour les problèmes et le stress occasionnés. Vos commentaires sont importants pour nous et nous ont déjà permis d'améliorer nos procédures, notamment en renforçant la communication avec nos partenaires de livraison et en offrant des options d'expédition plus flexibles.
Nous vous remercions de votre patience et de votre compréhension.
Cordialement,
France Health

France Health からの回答

2025年2月24日

Thank you for your positive review!
We are thrilled to hear that you have had a great experience with us! Your satisfaction is our top priority, and we appreciate your trust in our services. It’s wonderful to know that everything has been perfect during your orders, and we’re grateful for your recommendation.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
France Health