After years using FH I find now I get no response to emails for updates, facebook comments are deleted, no emails, no messages, nada. Its a shame because I was very happy with them give or take some... もっと見る
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I’ve had an extremely poor shopping experience with this French online store. I am a Chinese customer and purchased hyaluronic acid products on the official website on 26 March 2026. The goods cost... もっと見る
I always have an amazing experience whenever I’ve ordered and just received my order and once again, the shipping was fast. I live in the states by the way and shipping from France to the US only took... もっと見る
企業が回答しました
我当时买了美容产品，被海关扣押。然后无奈只能退回去！但是这个网站退回历时四个多月了！我多次联系该网站工作人员，一直拖很久都不给我退款！！也没有相关工作人员给我任何答复！！一直拖欠我的钱！恶意欠款不想要归还给我！！欺骗顾客！欺骗顾客的信任！令我很失望和难过 这个网站非常坏 就是故意不想将本该属于我自己的钱退给我。已经是诈骗了！真的非常气愤，大家千万不要去该网站购买了，欺骗外国人，欺骗我们的钱！！我... もっと見る
企業情報
当該企業による記述
France-Health is the online selling website of the Côte d'Azur Pharmacy located in Nice, France. Fillers, skincare, beauty and health. France-Health est le site de vente en ligne de la Pharmacie de la Côte d'Azur à Nice, spécialisée esthétique.
連絡先
14, rue de France, 06000, Nice, フランス
- www.france-health.com
3.2
まあまあ
27件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 33％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
After years using FH I find now I get…
After years using FH I find now I get no response to emails for updates, facebook comments are deleted, no emails, no messages, nada. Its a shame because I was very happy with them give or take some minor probs. I wonder who works there now, have they got too busy? I feel worried and uncared for. Its not like the products are cheap. I just need a heads up and if I dont get one soon I will have trouble trusting them anymore. Things are not running as smoothly as they once did, Even my order before the last one has not had an updated status and that was months ago.
Update...Got a lovely message back and my stuff was shipped next day. Thank you.
2026年7月2日
自発的なレビュー
France Health からの回答
Dear customer,
Thank you for your feedback, which is always useful for us to improve.
We did indeed have a slight delay, for which we apologize again, in processing your requests due on the one hand to reduced staff numbers during this summer period, and on the other hand we were in the inventory period, a fairly busy period for the team!
However, we do everything we can to guarantee the satisfaction of our customers and are happy to see that we still have your trust.
Do not hesitate to contact us again if necessary.
Thank you for your patience and understanding :)
The France-Health team
4 Months Later: No Refund, No Response, No Explanation
I am posting this review to share my experience after waiting more than 4 months for a refund.
I placed an order worth €833.25 with Health France (Order ID: VJWKLBTNG). The shipment could not clear Hong Kong customs and was returned to the sender. According to DHL tracking (5194025675), the returned package was delivered and signed for by Health France on February 25.
Despite Health France having received the returned goods months ago, I have still not received any refund.
Over the past 4 months, I have repeatedly attempted to contact the company through email, phone calls, online contact forms, and Trustpilot. None of these efforts resulted in a response.
What concerns me most is not just the missing refund, but the complete absence of communication. There has been no acknowledgement of the issue, no explanation, and no indication that anyone is handling the case.
As of today:
- Health France has had the returned merchandise since February 25.
- I have not received a refund of €833.25.
- I have not received any response through any communication channel.
- Even my previous Trustpilot review has gone unanswered.
The company has had both the returned merchandise and my payment for more than 4 months while providing NO communication whatsoever.
2026年2月23日
自発的なレビュー
I’ve had an extremely poor shopping…
I’ve had an extremely poor shopping experience with this French online store. I am a Chinese customer and purchased hyaluronic acid products on the official website on 26 March 2026. The goods cost 384 euros plus a delivery charge of 70.3 euros, with a total payment of 454.3 euros.
The consignment was compulsorily returned as it failed customs clearance. According to the logistics record, the returned parcel was shipped on 8 April 2026 and successfully sent back to the seller by 6 May 2026.
I have emailed the merchant numerous times to apply for a refund, yet I have never received any reply or feedback whatsoever. It is disappointing that such a business lacks basic commercial integrity and ignores all customer emails, leaving my enquiries completely unanswered. I have no choice but to seek assistance here.
2026年3月26日
自発的なレビュー
They habe Good products
They habe Good products, good price, they arrive so fast and good service
2026年5月5日
自発的なレビュー
I love this site…
I always have an amazing experience whenever I’ve ordered and just received my order and once again, the shipping was fast. I live in the states by the way and shipping from France to the US only took a week to receive my order. The prices are reasonable and the quality of their products are top tier , FRESH every time!!
2026年3月16日
自発的なレビュー
France Health からの回答
Dear Mrs Jones,
Thank you so much for taking the time to post your review.
Customer feedback is invaluable and helps us improve every day.
We are delighted to have you as a customer and thank you for your trust. We are committed to your satisfaction and hope to see you again soon on France-Health :)
Best regards,
The France-Health Team
France Health からの回答
Estimado cliente,
Gracias por sus comentarios y esperamos volver a verle muy pronto en France-Health. :)
Gracias por su confianza.
Atentamente, Atención al Cliente
Estafa
Recibí un Envase de 15 gramos, cuando en realidad pague por uno de 20 gramos. Me parece una estafa
2026年1月22日
自発的なレビュー
France Health からの回答
Estimado cliente,
gracias por sus comentarios.
El laboratorio modificó este producto hace unas semanas; lo redujo de 20 g a 15 g, y la imagen del producto en nuestro sitio web aún no se ha actualizado. Gracias por compartir sus comentarios, ya que nos permitirá actualizar la imagen. :) Como se indica en nuestro sitio web, tiene 14 días a partir de la fecha de recepción de su pedido para devolver cualquier producto que no le convenga y recibir un reembolso. No dude en contactarnos a través de nuestro formulario de contacto si tiene algún problema para que podamos ayudarle. :)
Atentamente, Servicio al Cliente
Produit jamais reçu, une arnaque
Produit commandé, malgré des frais de livraison élevés sans aucune raison apparente pour un voyage Nice-Paris car la pharmacie se trouve apparemment à Nice (mais passons), et produit jamais reçu. L’entreprise a bien encaissé le paiement mais ne répond pas aux messages de suivi. Bref une arnaque complète et ils ne peuvent pas prétendre cette fois que c’est la douane car je vis en France… À fuir si vous ne souhaitez pas prendre d’argent!
2025年11月30日
自発的なレビュー
Regardez-moi, ce site ne me rembourse pas l'argent.
Je me suis procuré deux acides hyaluroniques de la marque Juvéderm sur un site web le 18 août, avec le numéro de commande FFUIPBALZ-, pour un montant total de 441,48 euros. Cependant, les produits ont été saisis par la douane et n’ont pas pu entrer en Chine lors de leur livraison à Shanghai. Par la suite, j’ai contacté le vendeur pour demander un retour et un remboursement. Les informations logistiques indiquent que les produits ont été renvoyés le 26 août et que le vendeur a signé la réception du colis retourné.
Malheureusement, le vendeur ne me répond pas depuis que je le contacte et ne me rembourse pas non plus. J’ai visité la France à plusieurs reprises, et ce pays m’a laissé l’impression d’être un pays magnifique, à la mode, moderne et équitable. Maintenant, je suis désespéré. Je sollicite donc la plateforme de plainte des consommateurs française pour qu’elle protège les consommateurs étrangers et m
2025年8月26日
自発的なレビュー
France Health からの回答
Merci Monsieur 李健 d’avoir pris le temps de partager votre expérience, et nous sommes vraiment désolés pour la situation que vous avez vécue. Votre colis a effectivement été bloqué puis retourné, et un remboursement intégral a été effectué sur votre commande le 07/11/2025, une fois le retour confirmé dans nos systèmes. Nous comprenons parfaitement votre inquiétude, surtout en tant que client étranger, et nous regrettons le délai et le manque de visibilité ressentis.
Vraiment au top comme institution
Vraiment au top comme institution . Bonne expérience livraison rapide et efficace . Produit au top
2025年8月18日
自発的なレビュー
France Health からの回答
Merci beaucoup pour votre avis chaleureux ! Nous sommes ravis que vous ayez apprécié la rapidité de la livraison et la qualité de nos produits. Votre satisfaction est notre meilleure récompense ! À bientôt sur France Health !
Achat satisfaisant mais quelques points à améliorer
J’ai passé une commande sur france-health.com. Le produit correspondait à mes attentes et le site propose un choix intéressant. La livraison a pris un peu plus de temps que prévu, mais le colis était bien emballé. Le service client a répondu à mes questions, même si le délai de réponse était un peu long. Dans l’ensemble, je suis plutôt satisfait, même s’il reste quelques petits aspects à perfectionner pour une expérience totalement fluide.
2025年7月10日
France Health からの回答
Merci Céline pour votre retour détaillé et votre confiance ! Nous sommes ravis que le produit et notre sélection vous aient plu. Nous prenons bien note de vos remarques concernant les délais de livraison et de réponse afin d’améliorer votre prochaine expérience. À très bientôt sur France Health !
Ausgezeichneter Service und große Produktauswahl
Sehr zufrieden mit meinem Einkauf bei France Health. Große Auswahl an Marken, attraktive Preise und Expresslieferung. Ich werde wieder bestellen.
2025年7月9日
自発的なレビュー
France Health からの回答
Vielen Dank, John, für Ihr tolles Feedback! Es freut uns sehr, dass Sie mit unserer Produktauswahl, den Preisen und dem schnellen Versand zufrieden sind. Wir freuen uns schon auf Ihre nächste Bestellung bei France Health!
Cheaters
Cheaters
I payed 421 + taxes for exoskin dp which I orderd from another company for half of the price. I orderd from france health because I read ther its special price 421 for two packages.. BUT I ONLY GOT 1 FOR DOUBLE PRICE. NEVER AGAIN WITH THIS CHEATERS
2025年4月7日
自発的なレビュー
France Health からの回答
Hello
As your invoice indicates, you paid €395 for the product + €25.25 shipping. Furthermore, as your invoice also indicates, you did not pay tax because you are located in Switzerland.
There is indeed a 10% off offer on two products purchased, but you only purchased one; the offer you are referring to has never existed on our website.
As stated in our general terms and conditions of sale, you have 14 days to return the unopened product.
We invite you to contact us via the contact form on our website for any further information.
Regards
Customer service
Top! Merci
Top! France health est un site de confiance. Je recommande. Ultra rapide et 100% satisfait de A à Z.
2025年3月25日
自発的なレビュー
France Health からの回答
Merci beaucoup Sofia pour votre super retour ! Nous sommes ravis que vous soyez 100 % satisfaite de votre expérience et de la rapidité de notre service. Votre recommandation nous fait très plaisir ! À bientôt sur France Health !
I’ve place several order since 2017
I’ve place several order since 2017. cCommunication with customer service has always been smooth and efficient, and my orders are delivered on time. I recommend this reliable site.
2025年3月25日
自発的なレビュー
France Health からの回答
Thank you, Romain, for your continued trust since 2017! We’re delighted to know you appreciate our reliable service and smooth communication. Your recommendation means a lot to us — we look forward to serving you again soon!
THE PRODUCTS WERE FAKE AND DESTROYED BY…
THE PRODUCTS WERE FAKE AND DESTROYED BY FDA
The FDA got rid of fake products in Florida, and when I asked for a refund, they told me they couldn’t help since the items were never sent back. The reason? The FDA didn’t return them because they were burned.
2025年3月3日
自発的なレビュー
France Health からの回答
Dear Customer,
We have received your comment and would like to take the time to clarify some important points.
Regarding our products:
We are an established French pharmacy with our contact information clearly displayed on our website since 2011. In compliance with the law, we source our products exclusively from official laboratories, with invoices to support this. We are regularly subject to quality control checks for both our products and suppliers. We ensure the traceability of every product shipped until it reaches the final customer.
Regarding your order:
• Order date: 13/11/2024
• Shipping date: 15/11/2024
• Current status: Held by U.S. customs since 19/11/2024
We initiated an inquiry with the carrier on 30/12/2024, which confirmed that your package is being held by U.S. customs. It is important to note that products are never destroyed but are returned to the sender, a process that can take several months.
Customs have the discretionary power to allow or deny entry of goods into their territory, a decision over which we have no influence.
We sincerely regret this unfortunate experience. Although we are not responsible for customs decisions, please be assured that you will be refunded if your order does not arrive.
We remain at your disposal for any additional information.
Best regards,
Your Customer Service
The website has failed to process the returned package for over three months and has not handled the refund, which constitutes consumer fraud.
This website has consistently failed to process my returned package, which was sent back over three months ago. Despite my repeated attempts to contact you, no action has been taken, and no response has been provided. This has severely impacted my life and completely eroded my trust in this website.
My order number is NWGDZCHOX. I demand that you immediately process my returned package and issue my refund without further delay. Your inaction is unacceptable and shows a blatant disregard for consumer rights. Please take this matter seriously and resolve it promptly.
2025年1月13日
自発的なレビュー
France Health からの回答
Dear Xuejing Li,
Thank you for your feedback. We understand your frustration regarding the issues with your order, and we would like to clarify what happened:
- Your package was unfortunately held by customs, which caused significant delays.
- It was eventually returned to us in a damaged condition.
- We took immediate action by working with the carrier, and we successfully processed a full refund for you.
- We noticed that you placed a new order shortly thereafter, which indicates that the situation has been resolved to your satisfaction.
We appreciate your understanding during this process and hope that you are now pleased with our services. If you feel that your experience has improved, we would be grateful if you could consider updating your rating. Your feedback is invaluable to us and helps other customers make informed decisions.
Thank you for your continued support. If you have any further questions or concerns, please don't hesitate to reach out.
Best regards,
France Health
Un site de qualité et fiable.
Un site de qualité et fiable, plusieurs commandes faites et aucun problème.
2024年1月10日
自発的なレビュー
France Health からの回答
Merci beaucoup Alexandre pour votre avis positif ! Nous sommes ravis d'apprendre que vous trouvez notre site fiable et de qualité, et que vos nombreuses commandes se sont toujours bien déroulées. Votre fidélité est très appréciée ! N'hésitez pas à nous contacter si vous avez des questions ou des besoins spécifiques. À bientôt pour votre prochaine commande !
Cordialement
France Health
Great experience since years
I've been ordering from France Health for years because it's a pharmacy with authentic products, the team is competent and very serious, I highly recommend it.
2023年12月15日
自発的なレビュー
France Health からの回答
Thank you so much for your wonderful review!
We are delighted to hear that you have been ordering from us for years and that you appreciate our commitment to providing authentic products. Our team works hard to ensure that our customers receive the best service possible, and it’s gratifying to know that you find us competent and serious.
Your recommendation means a lot to us, and we look forward to continuing to serve you with high-quality products and excellent service in the future. If you ever have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
France Health
订单号码：QLXEUUPGH
我当时买了美容产品，被海关扣押。然后无奈只能退回去！但是这个网站退回历时四个多月了！我多次联系该网站工作人员，一直拖很久都不给我退款！！也没有相关工作人员给我任何答复！！一直拖欠我的钱！恶意欠款不想要归还给我！！欺骗顾客！欺骗顾客的信任！令我很失望和难过 这个网站非常坏 就是故意不想将本该属于我自己的钱退给我。已经是诈骗了！真的非常气愤，大家千万不要去该网站购买了，欺骗外国人，欺骗我们的钱！！我的订单号： QLXEUUPGH；希望看到消息请尽快与我联系！请尽快退款给我！！！希望有关工作人员看到消息立马给我个答复！！什么时候能退款给我！
2023年5月22日
自発的なレビュー
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