Frank and Beans レビュー 

Frank and Beans からの回答

1日前

Hi Adam,

Thank you for sharing your feedback. We're sorry to hear the modal Boxer Briefs weren't as comfortable as you expected.

If the trunks feel too short or uncomfortable when worn, this can often indicate that the size or fit isn't quite right for you.

At Frank and Beans, we offer **free exchanges** so you're welcome to return any unworn garments for a different size or style.

We also offer a wide range of fabrics, cuts and styles to suit different preferences. We understand that comfort is personal, and no single fabric or style will be the perfect fit for everyone.

We encourage you to explore our other options, as you may find another style better suited to your comfort and fit preferences.

You can arrange your free exchange here:
https://frankandbeans.com.au/returns



Best Regards,
Mechelle
Customer Care
Frank and Beans

Frank and Beans からの回答

2026年10月17日

Hi Melanie,

Thank you for sharing your feedback!

We're pleased to hear you love the fabric of our Women's Pocket-Pro Boxer Briefs, although we're sorry to hear the waistband wasn't as comfortable as expected.

The waistband is designed to provide a secure and supportive fit without digging in. If it feels too tight or cuts into your stomach, we recommend sizing up to the next available size for a more relaxed and comfortable fit.

Please feel free to contact our Customer Care team, and we'll be happy to assist you with finding a better fit.

Best Regards,
Clinton
Customer Care
Frank and Beans

Frank and Beans からの回答

2026年10月7日

Hi Craig,

Thanks for giving them a try and for sharing your feedback on your most recent order.

When the waistband feels too tight and the legs are riding up, this is usually a strong indication that the garment is fitting too small and that you need to upsize.

Luckily, this style is available in a wider range of regular sizes including wider waistband options, so going up a size should provide a much more comfortable fit.

Please get in touch with our Customer Care team and we’ll be happy to take a look at your order and see what we can do to help you out.


Best Regards,
Clinton
Customer Care
Frank and Beans

Frank and Beans からの回答

2026年9月7日

Hi Amanda,

We’re sorry to see this review, however the description above does not accurately reflect what occurred.

Your return was received and a refund was due to be processed. Before the refund could be completed, a PayPal dispute was opened. Once a PayPal dispute is opened, PayPal places the disputed funds on hold and prevents us from processing the refund directly while the case remains active.

We explained this to you and advised that the PayPal dispute would need to be closed before we could issue the refund directly. Once the dispute was closed and the funds were released back to us by PayPal, your refund was processed.

At no stage did Frank and Beans refuse to refund your order. The delay occurred because the PayPal dispute placed the transaction funds on hold and temporarily prevented us from issuing the refund ourselves.
Your refund has now been processed.

Best Regards,
Clinton Customer Care
Frank and Beans

Frank and Beans からの回答

2026年8月24日

Hi William Siebler,

Thank you for your review. We would like to clarify the sequence of events, as some important information is missing from your account.

We acknowledge that you received an incorrect colour combination in your 8-pack, and we apologise for that packing error. Had this been raised with us through our normal returns process, the order was eligible for a free return, and our automated returns system would have provided you with a prepaid postage label at no cost to you.

Instead, a PayPal dispute was opened before the goods were returned to us. Once a PayPal dispute is opened, the disputed funds are held by PayPal and the matter must proceed through their resolution process. PayPal subsequently required the goods to be returned as part of your claim, and you elected to purchase your own return postage for $20.25.

As we explained by email, return postage through our own returns process was available free of charge. We were also unable to simply issue the refund ourselves while the PayPal dispute remained open because PayPal had placed the transaction funds on hold.

We certainly accept responsibility for the incorrect colour combination originally supplied. However, the $20.25 postage expense was not a charge imposed by Frank and Beans and could have been avoided by using the free return service available for the order.

We are pleased that the purchase price was ultimately refunded, but we feel it is important to clarify that customers are not required to pay return postage to us in circumstances such as this when our provided returns process is used.


Best Regards,
Clinton
Customer Care
Frank and Beans