The team in customer services got back to me very quickly, explained things in detail, and offered me a competitive renewal quote. Their prices are very comeptieitve for the coverage they offer... もっと見る
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Price compared to be same last years price from alt. provider (who had increased a good bit - so we switched). HOWEVER - not happy that they don't do an annual payment option - no pet insurers seem to... もっと見る
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We received a very nice condolence card after our dog had died. They very promptly and sympathetically dealt with our claim for the treatment he had received and cancelled the direct debit without bei... もっと見る
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Fantastic company, wonderful service. Every contact I’ve had with this company has been so positive. In a difficult time they have made everything so easy which is really appreciated. So pleased I cho... もっと見る
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企業情報
当該企業による記述
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
連絡先
100 Bishopsgate, EC2N 4AG, London, 英国
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4.5
優良
1040件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 100％に回答しています
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Fabulous company
Fabulous company. Dealt with everything so compassionately when my pet passed away. Made a horrible situation easy and simple
2026年9月25日
Frank Pet Insurance からの回答
Thank you for your lovely feedback Louise. I'm so sorry for your loss. Our team are very compassionate and understand how sad it is to lose a beloved pet. 🐾
Frank Pet Insurance からの回答
Hi Jane, thank you for your review. Our claims process is a speedy one and we are always happy to chase your vets on your behalf for further information needed.
Very happy to take your money every…
Very happy to take your money every month but find any excuse to not pay you in the event of a claim.
2026年9月22日
Frank Pet Insurance からの回答
Hi Brian,
We're so sorry to hear about the loss of your pet. Please accept our sincere condolences.
A policy excess is standard across all types of insurance.
Unfortunately, cremation costs are not covered under your policy. This is a common exclusion within the pet insurance industry.
However, any vet treatment leading up to your pet's sad passing, including euthanasia costs are claimable.
If you would like to discuss the breakdown of your claim, please email claims@frankpetinsurance.co.uk and our team will be happy to help.
The Frank Pet Insurance Team
Frank Pet Insurance からの回答
Hi Carol,
Thanks for the great feedback! We’re really pleased to hear you found the communication around your claim clear and prompt.
Keeping things straightforward and keeping you informed is exactly what we aim for. 🐾
The Frank Pet Insurance Team.
Frank Pet Insurance からの回答
Hi Hayley,
Thanks so much for the lovely feedback! We’re really pleased to hear your claim was handled promptly and that you had such a positive experience with our customer service team.
We know how important it is to make the claims process as straightforward as possible, so it’s great to hear we delivered. 🐾
The Frank Pet Insurance Team.
Claimed a few times, no issues yet
I’ve claimed a few times now to be confident enough to say they do pay out and they don’t give you a hard time with trying to claim.
You submit the claims online on a portal, submit your paperwork and then they contact the vet for their own details.
That being said when you submit the claims it is difficult to know what you submitted because you are just given a claims number and you cannot see or review what you submitted - gets confusing if you’ve submitted multiple claims.
There were times where I could have claimed for a small sum early into my dogs life but I didn’t, with the goal that it will not make my premium as expensive in the future (I don’t know how true this is). My dog has now had a few surgeries with his age and they have been reimbursed according to the limits of his policy.
My main feedback is to allow increasing the max policy claim limit beyond 5k per condition. Given the recent changes in capping vet prescription costs, it may drive the other treatment costs up and current policy limits will be insufficient.
I had taken the policy out many years ago but did not make any claims for several years either. For this reason, I would also ask Frank to check each policy when it is first taken out to ensure dog details such as breed are correct instead of waiting until a claim is submitted, because it can leave you worrying if your cover is going to be affected - luckily mine was not.
Hope this helps other people out there. I will update if any issues or changes.
2026年9月17日
Frank Pet Insurance からの回答
Hi there,
Thanks so much for taking the time to share such a detailed review! We’re really pleased to hear your claims have been straightforward and that we’ve been there when your dog has needed us most.
We really appreciate your feedback around viewing previously submitted claims and policy limits, and we’ll make sure this is shared with the relevant team.
Regarding your pet’s details, it is the policyholder’s responsibility to check that the information provided when taking out the policy is accurate and complete, and to let us know if anything is incorrect or changes. We’re glad to hear this was resolved without affecting your cover.
Thanks for sticking with Frank over the years, and we hope your four-legged friend is doing well after their surgeries. 💚
The Frank Pet Insurance Team.
Very comeptieitve prices with extensive coverage
The team in customer services got back to me very quickly, explained things in detail, and offered me a competitive renewal quote.
Their prices are very comeptieitve for the coverage they offer and this will now be my 2nd year with Frank.
I therefore highly recommend them.
2026年9月14日
Frank Pet Insurance からの回答
Hi Colin.
Thanks so much for the fantastic review! It’s great to hear our team was quick to help, explained everything clearly, and found you a competitive renewal price.
We’re delighted to have you and your four-legged friend sticking with Frank for another year. Thanks for the recommendation, it really does mean a lot to us! 🐾
The Frank Pet Insurance Team.
Superb and very quick service
2026年9月24日
Frank Pet Insurance からの回答
Hi there,
Thanks so much for the great feedback! We’re really pleased you found the service superb and nice and quick. Our team work hard so you are not waiting long for a response.
Welcome to Frank, we’re delighted to have you and your pet with us! 🐾
The Frank Pet Insurance Team.
very easy to navigate and perfect cover…
very easy to navigate and perfect cover for my pet
2026年9月24日
Frank Pet Insurance からの回答
Hi Christopher.
Thanks so much for the great review! We’re really pleased you found everything easy to navigate and that the cover feels just right for your pet. Keeping things simple, clear and hassle-free is exactly what we’re here for.
A big welcome to Frank, we’re delighted to have you and your pet with us! 🐾
The Frank Pet Insurance Team.
My dog passed away recently and Frank…
My dog passed away recently and Frank Pet Insurance handled my claim promptly and efficiently. They were very gentle with me.
2026年9月17日
Frank Pet Insurance からの回答
Hi there,
We’re so sorry for your loss. Thank you for taking the time to leave such a kind review during what must be a very difficult time. We’re glad our team could handle your claim promptly and, most importantly, with the care and sensitivity you deserved.
Our thoughts are with you and your family. ❤️
The Frank Pet Insurance Team.
Frank Pet Insurance からの回答
Hi Stephen.
Thanks so much for the lovely review! We’re really pleased our team could help over the phone and that everything with your claims were handled quickly and hassle-free. That’s exactly how we like pet insurance to be, simple, straightforward and stress-free. 🐾
The Frank Pet Insurance Team.
Simple to claim and it was paid.
2026年9月23日
Frank Pet Insurance からの回答
Hi Joanne,
Thanks so much for your review! We’re really pleased to hear you found the claims process simple and that everything was paid smoothly. That’s exactly the kind of no-nonsense experience we aim for. 🐾
The Frank Pet Insurance Team.
Very helpful- spoke to a man called…
Very helpful- spoke to a man called janie and he was amazing
2026年9月23日
Frank Pet Insurance からの回答
Hi Lianne.
Thanks so much for the lovely feedback! We’re really pleased to hear you had such a helpful experience, and we’ll be sure to pass your kind words on to Jamie. 🐾
The Frank Pet Insurance Team.
Price was more or less same as last years…
Price compared to be same last years price from alt. provider (who had increased a good bit - so we switched). HOWEVER - not happy that they don't do an annual payment option - no pet insurers seem to do that now. Might make it easier for them but not for those of us who want to pay by C/card - as you can with most other insurance types.
2026年9月21日
Frank Pet Insurance からの回答
Hi Kathy.
Thanks for giving Frank a try, we’re really pleased we could offer you a competitive price. 🐾
We completely understand your feedback about wanting the option to pay annually by credit card. Currently, we’re unable to offer annual premium payments and our policies are paid monthly by Direct Debit.
There’s no extra cost for paying monthly, and it works as a subscription rather than a finance agreement, so it won’t impact your credit score. You can also cancel at any time with no fees.
We really appreciate you taking the time to share your feedback.
The Frank Pet Insurance Team.
Very good customer service.
2026年8月20日
Frank Pet Insurance からの回答
Hi Clare.
Thanks so much for your kind feedback! We’re really pleased to hear you’ve had a good experience with our customer service while your claim is being processed.
We’ll continue to keep things as clear and straightforward as possible throughout.
The Frank Pet Insurance Team.
Frank Pet Insurance からの回答
Hi there,
Thanks for the great feedback! We’re really pleased to hear setting up your cover online was quick and easy, just how we like it. 🐾
Thanks for choosing Frank to help protect your pet.
The Frank Pet Insurance Team.
We received a very nice condolence card…
We received a very nice condolence card after our dog had died. They very promptly and sympathetically dealt with our claim for the treatment he had received and cancelled the direct debit without being asked
2026年9月14日
Frank Pet Insurance からの回答
Hi Stephen,
We’re so sorry for the loss of your dog. ❤️ Thank you for your kind words, it means a lot to know the condolence card and the way our team handled everything brought a little comfort at such a difficult time.
We’re glad we could deal with your claim promptly and make cancelling the policy one less thing for you to worry about.
Our thoughts are with you and your family.
The Frank Pet Insurance Team.
We lost our dog recently and informed…
We lost our dog recently and informed Franks, they responded swiftly and immediately cancelled our DD
2026年9月21日
Frank Pet Insurance からの回答
Hi Shaun,
We’re so sorry to hear about the loss of your dog. ❤️ Thank you for taking the time to leave us a review during such a difficult time.
We’re glad our team could make things a little easier by responding quickly and getting your policy sorted straight away.
Our thoughts are with you and your family.
The Frank Pet Insurance Team.
I found taking out insurance with this…
I found taking out insurance with this company really easy.
2026年9月19日
Frank Pet Insurance からの回答
Hi Jessica.
Thanks for the lovely feedback! We’re really pleased you found taking out your insurance with Frank quick and easy.
We like to keep things simple and straightforward, so it’s great to hear the process worked well for you.
The Frank Pet Insurance Team.
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