Frank Pet Insurance レビュー 

1,041
•
TrustScore 5段階評価の4.5

4.5

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

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5つ星のうち4の評価

Price compared to be same last years price from alt. provider (who had increased a good bit - so we switched). HOWEVER - not happy that they don't do an annual payment option - no pet insurers seem to... もっと見る

企業が回答しました

5つ星のうち5の評価

The team in customer services got back to me very quickly, explained things in detail, and offered me a competitive renewal quote. Their prices are very comeptieitve for the coverage they offer... もっと見る

企業が回答しました

5つ星のうち5の評価

I unfortunately had to make a claim on my pet insurance. Franks were amazing, wasted no time and settled the claim in full. Exceptional customer service

5つ星のうち5の評価

We received a very nice condolence card after our dog had died. They very promptly and sympathetically dealt with our claim for the treatment he had received and cancelled the direct debit without bei... もっと見る

企業が回答しました

企業情報

  1. ペット保険会社

当該企業による記述

Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

1041件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(1,041)

過去12か月のレビュー数: 279件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Good price

Good price, easy website.

2026年8月28日
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Hi there,

Thanks for the great review! We’re really pleased you found our prices competitive and the website nice and easy to use. Simple, no-nonsense pet insurance is exactly what we’re here for.

Welcome to Frank!

The Frank Pet Insurance Team.

5つ星のうち5の評価

Great prices

Great prices, my partner has just took out a policy and it was half the price of our current policy!

2026年8月28日
自発的なレビュー
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Hi there!

Thanks so much for the great review! We love hearing that your partner found a policy with us at such a competitive price. Great cover and great value are exactly what we aim for, without making pet insurance complicated.

The Frank Pet Insurance Team.

5つ星のうち5の評価

Easy to arrange

Easy to arrange, very clear and good cover for my dog.

2026年8月27日
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Hi there,

Thank you for the great review! We’re really pleased you found arranging your Frank policy easy, clear and straightforward and that you’re happy with the cover for your dog.

Thanks for choosing Frank to help protect them.

The Frank Pet Insurance Team.

5つ星のうち5の評価

Excellent service

Excellent service

2026年8月21日
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Hi Charles,

Thanks so much for the lovely feedback! We’re really pleased to hear you received excellent service and that your claim was processed smoothly. 🐾

We really appreciate you choosing Frank.

The Frank Pet Insurance Team.

5つ星のうち5の評価
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Hi John,

Thanks so much for your review! We’re chuffed to hear you found taking out your Frank policy quick and easy, that’s exactly how pet insurance should be. 🐾

Welcome to Frank!

The Frank Pet Insurance Team.

5つ星のうち5の評価

Very easy to set up and the second pet…

Very easy to set up and the second pet we have covered, paid out very quickly and easy to claim for our first pet

2026年8月20日
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Hi Alison,

Thanks so much for the lovely feedback! We’re really pleased to hear setting up cover was easy and that you’ve found the claims process straightforward and efficient. We really appreciate you choosing Frank again. 🐾

The Frank Pet Insurance Team.

5つ星のうち5の評価

Would Recommend

Been insured with Frank for years. Cover for 3 cats. Never had any issues. Very professional and helpful.

2026年8月13日
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Hi Clair,

Thank you for sticking with Frank over the years and for trusting us to cover all three of your cats! We’re really pleased to hear you’ve consistently found our team professional, helpful and easy to deal with. Your recommendation means a lot to us. 🐾

The Frank Pet Insurance Team.

5つ星のうち5の評価

Very efficient handling of claims

Very efficient handling of claims

2026年8月13日
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Hi Philip.

Thanks for the lovely feedback! We’re really pleased to hear your claim was handled efficiently and everything went smoothly. That’s exactly the straightforward service we aim to provide. 🐾

The Frank Pet Insurance Team.

5つ星のうち5の評価

Dog eye ulcer

Quick and the on line submitting claims system easy to use and can gain access to current claim status at any time.

2026年8月13日
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Hi Andy,

Thanks for the great feedback! We’re really pleased to hear you found our online claims system quick and easy to use, and that being able to check your claim status along the way made things that bit simpler. We hope your dog is feeling much better now. 🐾

The Frank Pet Insurance Team.

5つ星のうち5の評価

Adding a new cat onto the insurance was…

Adding a new cat onto the insurance was so easy, highly recommend Frank Pet Insurance, always spot on. You can choose additions as it suits your needs, dental is a must for my cats.. but there are others you can add.

2026年8月20日
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Hi there,

Thanks so much for the recommendation! We’re delighted to hear joining us was quick and easy, and that you’ve been able to tailor your cover with the extras that suit your pets best. It’s great to have you and your cats with Frank! 🐾

The Frank Pet Insurance Team.

5つ星のうち5の評価

Teddy

Very helpful and clear description of everything and easy to set up the policy

2026年8月19日
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Thank you for your review Farshid, welcome to Frank! 🐾

5つ星のうち5の評価

Everything was settled very quick

Everything was settled very quick. No problem at all. Great company

2026年8月14日
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Hi there,

Thank you for the lovely feedback! We’re so pleased to hear your claim was settled quickly and everything went smoothly, that’s exactly the kind of no-nonsense experience we aim for. Thanks for choosing Frank! 🐾

The Frank Pet Insurance Team.

5つ星のうち4の評価

First time buyer

Easy to understand and complete

2026年8月17日
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Hi Donna,

Thanks for choosing Frank! We’re really pleased to hear you found everything easy to understand and straightforward to complete, exactly how pet insurance should be. 🐾

The Frank Pet Insurance Team.

5つ星のうち5の評価

Excellent service

I received an excellent service from Frank team every time I contacted them. They have been very helpful and dealt with my queries in a professional manner. My dog is insured with them for the last couple of years and he is very happy 😊. I definitely recommend them.

2026年7月28日
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Hi Anca,

Thank you so much for the brilliant review! We’re thrilled to hear our team has been consistently helpful and professional whenever you’ve needed us.

And we’re especially pleased to hear your dog is happy with us too, that’s the seal of approval we really care about! 🐾 Thanks for sticking with Frank and for recommending us.

The Frank Pet Insurance Team.

5つ星のうち5の評価

I am happy with the service I get from…

I am happy with the service I get from Frank,s insurance , thank you for liasing with my vet practice to make the whole process easier 👍

2026年8月14日
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Hi Antonia,

Thank you so much for your kind review! We’re really pleased to hear you’ve been happy with the service and that us liaising directly with your vet helped make the process easier. That’s exactly how we like to do things, simple, straightforward, and with less hassle for you. 🐾

The Frank Pet Insurance Team.

5つ星のうち5の評価

I’m just about to start my second year…

I’m just about to start my second year with Frank pet insurance. I haven’t needed to call on their services but was happy with my original cover and price
. I’ve recently revisited my second year white and happy to continues with the great cover and continued reasonable price

2026年8月3日
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Hi there,

Thanks so much for sticking with Frank for another year! 🐾 We’re really pleased to hear you’ve been happy with both the cover and the price.

Here’s to another year of keeping your four-legged friend covered!

The Frank Pet Insurance Team.

5つ星のうち5の評価

Very straightforward

Very straightforward

2026年8月10日
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Hi Alan,

Thanks for choosing Frank! 🐾 We’re really pleased to hear you found taking out your policy nice and straightforward.

Welcome to the Frank family, we’re happy to have you and your four-legged friend with us!

The Frank Pet Insurance Team.

5つ星のうち5の評価

Fantastic service

Fantastic service - even when my little frenchie sadly passed away suddenly everyone was so lovely.

2026年8月4日
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Hi Becky, I'm sorry to hear about your little frenchie, we all understand what a difficult time it can be to lose a beloved pet, and we try to make the claim process as simple as possible.

5つ星のうち5の評価

Great service

Great service. Fast, honest and straight forward.

2026年8月4日
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Hi Martin, thank you for your feedback. Our claims process is very efficient, once we receive all relevant information, a claim can be processed within a few days.

5つ星のうち5の評価

Quick response

Came back very quickly with a response to my email question.

2026年8月3日
Frank Pet Insurance ロゴ

Frank Pet Insurance からの回答

Thank you for your review, we are always happy to help our customers! 🤩

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