Price compared to be same last years price from alt. provider (who had increased a good bit - so we switched). HOWEVER - not happy that they don't do an annual payment option - no pet insurers seem to... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The team in customer services got back to me very quickly, explained things in detail, and offered me a competitive renewal quote. Their prices are very comeptieitve for the coverage they offer... もっと見る
企業が回答しました
I unfortunately had to make a claim on my pet insurance. Franks were amazing, wasted no time and settled the claim in full. Exceptional customer service
We received a very nice condolence card after our dog had died. They very promptly and sympathetically dealt with our claim for the treatment he had received and cancelled the direct debit without bei... もっと見る
企業が回答しました
企業情報
当該企業による記述
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
連絡先
100 Bishopsgate, EC2N 4AG, London, 英国
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4.5
優良
1041件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I found taking out insurance with this…
I found taking out insurance with this company really easy.
2026年9月19日
Frank Pet Insurance からの回答
Hi Jessica.
Thanks for the lovely feedback! We’re really pleased you found taking out your insurance with Frank quick and easy.
We like to keep things simple and straightforward, so it’s great to hear the process worked well for you.
The Frank Pet Insurance Team.
Frank Pet Insurance からの回答
Hi Martyn,
Thanks so much for the great feedback! We’re really pleased your claim was resolved quickly and without any hassle.
We appreciate you choosing Frank and we’re glad we could make the process straightforward for you.
The Frank Pet Insurance Team.
Great prompt help in answering all of…
Great prompt help in answering all of my queries prior to setting up an account. Very happy to proceed 😊
2026年9月18日
Frank Pet Insurance からの回答
Hi Jay,
Thanks so much for the lovely feedback 😊 We’re really pleased our team could help answer all your questions and make getting set up nice and straightforward.
Welcome to Frank, we’re glad to have you with us!
The Frank Pet Insurance Team.
Not worth it at all
Not worth it at all, save your money.
My dog died while I was on holiday, my son saught veterinary care as an emergency NOT COVERED take home medication NOT COVERED. Death of my dog was covered but very reluctant to pay as I was asked for all kinds of proof of purchase. Wasn't paid full amount in the end I gave up fighting and arguing it it was a traumatic time as it was without back an forth for more money and my dog was still dead.
2026年7月31日
自発的なレビュー
Frank Pet Insurance からの回答
Hi Michelle,
We’re very sorry for the loss of your dog, please accept our sincere condolences.
For the out-of-hours claim, while our policies do include cover for life-threatening emergencies, they don’t extend to out-of-hours charges if your pet could have safely been seen during normal vet hours. That said, we do still cover the standard consultation equivalent cost and any eligible veterinary treatment in those situations.
Our Boosters were designed to give our customers a more bespoke policy, tailored to their pet's individual needs and are clearly outlined in the quote journey and your policy documents.
All of our Boosters can be added or removed at any time throughout your policy period as your situation changes, you don’t have to wait until renewal to make any changes.
The Death benefit is calculated as a percentage of the purchase price declared on the policy when it is taken out. It is a standard requirement to provide proof of purchase for these claims to be validated.
Our appeals process gives your vet the opportunity to submit any further information that may not have been available when the claim was first assessed. Please contact us at claims@frankpetinsurance.co.uk and a member of our team will be happy to help.
The Frank Pet Insurance Team.
Fast and efficent good company
2026年9月10日
Frank Pet Insurance からの回答
Hi Michele,
Thanks for the great feedback! We’re really pleased you found the service fast and efficient.
We appreciate you choosing Frank and we’re always here if you need us.
The Frank Pet Insurance Team.
Frank Pet Insurance からの回答
Hi Georgy,
Thanks for choosing Frank! We’re really pleased to hear you found everything clear, easy to access and straightforward when taking out your policy. We like to keep pet insurance simple and hassle-free from the very start. 🐾
The Frank Pet Insurance Team.
Frank Pet Insurance からの回答
Hi Sophia,
Thanks so much for the lovely feedback! We’re really pleased to hear the portal claim form was easy to use, communication was clear, and everything was paid without any fuss. That’s exactly the kind of no-nonsense experience we aim for. 🐾
The Frank Pet Insurance Team.
Fantastic company
Fantastic company, wonderful service. Every contact I’ve had with this company has been so positive. In a difficult time they have made everything so easy which is really appreciated. So pleased I chose Frank for my pet insurance. Thank you
2026年9月11日
Frank Pet Insurance からの回答
Hi Kelly,
Thank you so much for your lovely review! We’re really pleased we could make things a little easier during a difficult time, that’s exactly what we’re here for.
It means a lot to hear that every experience you’ve had with the Frank team has been so positive. Thank you for choosing us to look after your pet. 🐾💙
The Frank Pet Insurance Team.
Frank Pet Insurance からの回答
Hi there,
Thanks for the great feedback! We’re really pleased to hear you found our response quick and the claims process easy.
We work hard to keep claiming straightforward, clear and hassle-free, so it’s great to know that came across.
The Frank Pet Insurance Team.
Frank Pet Insurance からの回答
Hi there,
Thanks for the great feedback! We’re really pleased to hear you found our communication clear and helpful.
We’ll keep doing our best to make things simple, straightforward and stress-free.
The Frank Pet Insurance Team.
Do not use this company
They will do anything not to pay out to you. They do not tell you they don't cover for medicine for use at home unless you tick a box, which they don't tell you about until after you put in a claim and therefore you can no longer claim due to changes made mid policy. Put a claim in for over £600 and got back £30. My cat got out down, cost me £513, I got £13 back. Don't waste your money on this company, save it and out it towards vet bills, it will be money better spent
2026年9月10日
自発的なレビュー
Frank Pet Insurance からの回答
Hi Deborah,
We’re really sorry to hear about the loss of your cat, please accept our sincere condolences.
Sadly, cremation costs are not covered under our policies, and the final amount paid can also be affected by the applicable policy excess. We understand this may have added to an already difficult situation, and we’d be happy to talk you through the claim breakdown in more detail.
Please email claims@frankpetinsurance.co.uk and our team will be happy to help.
The Frank Pet Insurance Team.
Easy to check out
2026年9月9日
Frank Pet Insurance からの回答
Hi Simon,
Thanks so much for the great feedback! We’re pleased to hear you found taking out your Frank policy easy and straightforward, exactly how pet insurance should be. 🐾
Welcome to Frank!
The Frank Pet Insurance Team.
We would recommend Frank Pet Insurance…
We would recommend Frank Pet Insurance to anyone.
They are competitively priced, responsive, thoughtful and just generally a great company to deal with
2026年9月8日
Frank Pet Insurance からの回答
Hi Jon,
Thank you so much for the recommendation! We’re really pleased to hear you’ve found us competitively priced, responsive and thoughtful.
It’s brilliant to know you’ve had such a positive experience with us, and we really appreciate you taking the time to share it. 🐾
The Frank Pet Insurance Team.
Frank Pet Insurance からの回答
Hi Sue,
Thanks for the great feedback! We’re really pleased we could get back to you quickly and help with your query.
Fast, friendly and straightforward is exactly what we aim for. 🐾
The Frank Pet Insurance Team.
Understand of my situation regarding my…
Understand of my situation regarding my pet , compassionate and great communication from the with great priced policy and will use again
2026年9月8日
Frank Pet Insurance からの回答
Hi Stephen,
Thanks so much for the lovely feedback. We’re really glad our team could understand your situation, communicate clearly and show the compassion you needed.
It’s also great to hear you were happy with the price of your policy. We’d be very happy to welcome you back again in the future. 🐾
The Frank Pet Insurance Team.
Frank Pet Insurance からの回答
Good afternoon, thank you for your review. Welcome to Frank! 🐾
Frank Pet Insurance からの回答
Hi Janis,
Thanks for the great feedback! We’re really pleased you found taking out a policy with us straightforward and easy. Welcome to Frank, we’re happy to have you with us!
The Frank Pet Insurance Team.
Frank Pet Insurance からの回答
Hi there,
Thanks for the great feedback! We’re really pleased to hear you received a quick response during the claims process. Our team works hard to make claims as straightforward and speedy as possible when you need us most.
The Frank Pet Insurance Team.
Frank Pet Insurance からの回答
Hi Dan,
Thanks so much for the lovely review! We’re delighted to hear you’ve been happy with our team, our service and the price of your cover. That’s exactly the kind of experience we want to provide.
The Frank Pet Insurance Team.
AVOID. Please read!
Another one to add to insurers to avoid. Con artists. Trying to get out of paying £3000 for a claim where I took my dog for an Injury to her front leg. The vet reccomended a ct scan. Upon the ct scan findings there was secondary findings of hip dysplasia and elbow dysplasia and spinal disease. (All nothing to do with why I had the scan).
They’ve refused my claim saying they don’t cover ongoing illnesses,and seen as these joint issues were happening over time,they said they deemed it underlying!!!! Even stating I made a claim for lameness last year ,which I did t because I didn’t even know of any joint issues and the vet hasn’t even got me down as being there on that specific date they claim I was!!!
But more to the point,I never even attended or claimed for these issues. The same procedure would have happened regardless.
STAY CLEAR. THEY WILL TRY ANYTHING TO NOT PAY OUT!!
Oh and they even asked me to send pictures of my dog after a claim was made!!! Which the vets said we’ve never come acrosss a company ask for pics of your dog!!
*EDIT
In response to Franks reply. There is no record at all of my pet having any history with joints,because she’s never had any!! So stop trying to twist this for people to see.
The way you reject claims goes against the Financial ombudsman grounds for it,as they clearly state. So anybody getting rejected for false pre existing rubbish,take it to the ombudsman,because they state basically that it’s wrong what insurers are doing.
And yes I know there’s a complaints procedure,and you’ll be getting that soon before I go to the ombudsman and out you for the scamming crooks you are!
2026年8月28日
自発的なレビュー
Frank Pet Insurance からの回答
Hi Paul,
Thank you for your review.
When assessing a claim, our team reviews the full clinical history and the dates provided by both you and your vet to understand when symptoms first appeared. If the information held on our records differs from the information provided by your vet, we need to validate those details before we can complete our assessment of the claim.
We do offer an appeals process if you believe the decision is incorrect. We can see you are in contact with our claims team to discuss this option further.
The Frank Pet Insurance Team.
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