Frank Pet Insurance ロゎ
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Frank Pet Insurance レビュヌ 

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TrustScore 5段階評䟡の4.5

4.5

ペット保険䌚瀟
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5぀星のうち5の評䟡

The team in customer services got back to me very quickly, explained things in detail, and offered me a competitive renewal quote. Their prices are very comeptieitve for the coverage they offer... もっず芋る

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5぀星のうち4の評䟡

Price compared to be same last years price from alt. provider (who had increased a good bit - so we switched). HOWEVER - not happy that they don't do an annual payment option - no pet insurers seem to... もっず芋る

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5぀星のうち5の評䟡

I unfortunately had to make a claim on my pet insurance. Franks were amazing, wasted no time and settled the claim in full. Exceptional customer service

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5぀星のうち5の評䟡

We received a very nice condolence card after our dog had died. They very promptly and sympathetically dealt with our claim for the treatment he had received and cancelled the direct debit without bei... もっず芋る

䌁業が回答したした

䌁業情報

  1. ペット保険䌚瀟
  2. ・
  3. ペットショップ
  4. ペット甚品店
  5. 救急動物医療サヌビス
  6. 動物甚医薬品販売店
  7. 保険ブロヌカヌ

圓該䌁業による蚘述

Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.

連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

1042件のレビュヌ

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4.5

すべおのレビュヌ

(1,042)

過去12か月のレビュヌ数: 282件

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5぀星のうち5の評䟡

Grateful for Frank!

I had a scary experience with my dog which resulted in her spending 24h at the vet. I’ve never had to claim before so I was worried about the process.

Their claims process makes it super clear on how to claim and what you need to make the claim. It’s very easy to submit everything. Frank immediately assessed the claim and contacted the vet. Once the vet had responded, they very quickly got back to me and confirmed it had been approved.

I’m very impressed and grateful that I had Frank to help me with this.

2026幎2月13日
Frank Pet Insurance ロゎ

Frank Pet Insurance からの回答

Hi Emma, thank you for your review. We are very proud of our speedy claims process and are currently assessing claims within a few days once all relevant information is received from vets.

5぀星のうち4の評䟡

Made my 1st claim for my dog since


Made my 1st claim for my dog since taking out insurance with Frank, took just under a week for them to agree to settle the £1000 vet fees for the removal of a mass from my dogs eyelid. Communication was good and am happy with the service I have received.

2026幎2月12日
Frank Pet Insurance ロゎ

Frank Pet Insurance からの回答

Hi there,

Thank you for sharing your experience, we’re so glad your first claim with us went smoothly. Having to remove a mass from your dog’s eyelid can be worrying, so it’s great to hear your claim was speedy, and that our communication kept you in the loop throughout.

That’s exactly the straightforward, no-nonsense support we aim to provide. If you ever need anything else, just drop us a line at info@frankpetinsurance.co.uk and we’ll be happy to help.

The Frank Pet Insurance Team.

5぀星のうち5の評䟡

Very quick response and settlment would


Very quick response and settlment would highly recommend

2026幎1月30日
Frank Pet Insurance ロゎ

Frank Pet Insurance からの回答

Hi Karen, thank you for your review. Our claims process is a speedy one. We are currently assessing within a few days once all relevant information is received.

5぀星のうち1の評䟡

Worst company I’ve ever dealt with

Worst company I’ve ever dealt with! Never pays out always excuses.
Doesn’t cover take home medication unless you request it?! Who doesn’t want that covered?? Also doesn’t cover emergency vets as that exceeds their standard consultation fee.
The company is a joke, so hard to deal with, takes ages to reply and won’t pay out. I will NEVER use this company again and urge everyone to stay clear if you want cover for you fur babies

2026幎2月5日
自発的なレビュヌ
Frank Pet Insurance ロゎ

Frank Pet Insurance からの回答

Hi Jodie,
Thank you for taking the time to share your feedback — it’s really important to us.
We offer bespoke policies designed to meet our customers’ individual needs, and we also provide the flexibility to upgrade or downgrade your cover during the policy period, rather than only at renewal as is the case with many other insurers.
Within the pet insurance industry, it is standard practice not to cover out-of-hours fees where the visit is not deemed an emergency. That said, we do cover standard costs and any eligible veterinary treatment in those situations. Only the extra out-of-hours surcharges charged by the vet are deducted.
If you would like a full breakdown of your claim, please don’t hesitate to contact our claims team at claims@frankpetinsurance.co.uk.

5぀星のうち1の評䟡

Do not use this company

Do not use this company, absolutely terrible, I’ve never claimed in 5 years. Paid every month, put one claim in for under £200 and refused to pay out! Avoid this company

2026幎2月5日
Frank Pet Insurance ロゎ

Frank Pet Insurance からの回答

Hi Sam.

We have taken a look at your claim and the condition was covered but unfortunately was below the policy excess. It is common practice in the insurance industry for an excess to be due. Our excess is fixed and we do not charge an extra % co-payment on claims like other companies. If you would like a full explanation of deductions, please contact claims@frankpetinsurance.co.uk and an agent will be happy to help.

The Frank Pet Insurance Team.

5぀星のうち5の評䟡

My claim was paid in full and the


My claim was paid in full and the process was easy and quick

2026幎1月29日
Frank Pet Insurance ロゎ

Frank Pet Insurance からの回答

Hi Shelley.

Thanks so much for taking the time to share this, we’re really happy to hear your claim was paid in full and that everything felt easy, quick, and hassle-free.

Our goal is always to keep the process clear and straightforward, so it means a lot to know we delivered when you needed us.

The Frank Pet Insurance Team.

5぀星のうち5の評䟡

Great communication throughout my


Great communication throughout my claim.
Wish the log on process was simpler waiting for log on link to be sent is frustrating.

2026幎1月29日
Frank Pet Insurance ロゎ

Frank Pet Insurance からの回答

Hi Deborah,

Thanks so much for the kind words about our claims communication, we’re really glad you felt supported throughout the process!

We use the one-time link system to keep things secure and avoid the need for passwords.

Thanks again for taking the time to share your feedback and for trusting us with your pet’s care.

The Frank Pet Insurance Team

5぀星のうち5の評䟡

Cant fault frank pet insurance

Cant fault frank pet insurance. Quick and easy claims. Easy to deal with. Would definitely recommend

2026幎2月3日
Frank Pet Insurance ロゎ

Frank Pet Insurance からの回答

Hi Laura.

Thanks so much for the recommendation, it really means a lot to us! We’re thrilled to hear you’ve found Frank Pet Insurance easy to deal with, and that your claims experience was quick and straightforward. That’s exactly what we aim for, especially when you just want things sorted without any fuss.

If you ever need a hand in the future, we’re always here for you.

The Frank Pet Insurance Team

5぀星のうち1の評䟡

If I could give them zero I would

If I could give them zero I would. Voided our policy after refusing to pay for our dogs treatment. Alleged he was an aggressive dog that should have been disclosed. Completely untrue and nothing to do with his illness . Please avoid this company at all costs. I had other policies with them and have cancelled them all

Edit. The below response is completely disputed and has been referred to the Financial Ombudsman Service. You are also in breach of GDPR by quoting the contents of medical records in a public forum here. By all means you can respond to my review but you absolutely cannot divulge medical notes on here I have highlighted this to the information commissioner office and trustpilot as this is a severe Data Breach

Edit

Frank have edited their response as they were clearly in the wrong regarding quoting the contents of medical records. What their response does not say is that they were sent letters from my vets disputing that my border collie is aggressive. But someone sitting in their claims office knows better than a vet apparently. Because it suits them. If you read their definition of aggression then if your dog has ever barked at another dog or person eg postman then they will use this to deny your claim. They've left my boy without any cover when we needed them. We have spent all our savings and cannot afford chemo now. They are a disgrace

2026幎2月2日
自発的なレビュヌ
Frank Pet Insurance ロゎ

Frank Pet Insurance からの回答

[Edit 24Feb2026 at 1pm]

Hi William,

Thank you for your feedback.

When we assess a claim, your pet’s medical history is reviewed. If there are any notes about aggression, we handle these in line with our underwriter’s guidelines.

If this type of information comes to light retrospectively, we are required to assess whether a policy was set up correctly, and whether it can remain valid.

We’re truly sorry that this situation has left you feeling let down. I can see you have raised a complaint, the Complaints Team will be in touch with you in due course and will fully investigate your concerns to ensure the correct outcome has been reached.

The Frank Pet Insurance Team.

5぀星のうち5の評䟡

Excellent and Reliable So Far

I have been very impressed with the communication and ease of making claims with Frank. Very glad I chose them.

2026幎1月27日
Frank Pet Insurance ロゎ

Frank Pet Insurance からの回答

Hi Helen, thank you for your review. We are super proud of our Customer Success team who always go that extra mile for our customers. The claims team are very efficient too and are currently assessing claims within a few days once all relevant information is received.

5぀星のうち5の評䟡

Claim assessed and paid out promptly

Claim assessed and paid out promptly . Easing the worry and distress associated with an sick pet

2026幎1月30日
Frank Pet Insurance ロゎ

Frank Pet Insurance からの回答

Hi Carol-Anne,

Thank you for your kind words. We're so pleased we could help ease a difficult time and get your claim sorted quickly. Supporting you and your pet when it matters most is exactly why we're here.

The Frank Pet Insurance Team.

5぀星のうち5の評䟡

I have found Frank to be very good

I have found Frank to be very good. Claims are easy and quick to process. And when I email with questions they are answered promptly.

2026幎1月30日
Frank Pet Insurance ロゎ

Frank Pet Insurance からの回答

Hi Suzanna,

Thank you for taking the time to share your experience. We're delighted to hear that you've found our claims process straightforward and efficient, and that our team has been responsive to your enquiries. We truly appreciate your trust in us.

The Frank Pet Insurance Team.

5぀星のうち5の評䟡

Clear, straight forward and compassionate 


Frank were very sensitive to my recent bereavement. I wasn’t able to claim for 100% of my claim however they were very clear about the exclusions when I set the policy up. They communicated with me at every stage of my claim. They still paid the majority of the claim and even refunded my final monthly direct debit. They broke everything down and I couldn’t ask for more. Thank you

2026幎1月22日
Frank Pet Insurance ロゎ

Frank Pet Insurance からの回答

Hi Samantha,

Thank you for taking the time to leave such thoughtful feedback, particularly during what we know must be a very difficult time. Please accept our sincere condolences for your loss.

We’re pleased to hear that our team’s communication and clarity provided some reassurance throughout your claim. We’re glad the policy terms were clear from the outset and that we were able to support you.

We truly appreciate your kind words and wish you comfort in the days ahead.

The Frank Pet Insurance Team

5぀星のうち5の評䟡

Excellent

Excellent service, prompt responses to queries and claims. Also very reasonable price for cover.

2026幎1月28日
Frank Pet Insurance ロゎ

Frank Pet Insurance からの回答

Hi Joanne,

Thank you so much for your fantastic feedback! We’re really pleased to hear you’ve had excellent service and that our team has been prompt in responding to your queries and handling your claims, that’s exactly what we aim for when you need us most.

It also means a lot that you feel the cover is reasonably priced. We want pet insurance to feel straightforward, fair, and genuinely helpful for real-life pet parents.

If you ever need a hand with anything, we’re always here at info@frankpetinsurance.co.uk.

The Frank Pet Insurance Team.

5぀星のうち5の評䟡

Finding that Frank Pet Insurance can be trusted to deliver a fair and quick financial response at a time of stress and worry was such a relief.

Our much loved pet Buddy suddenly became very ill at the worst time possible Xmas Eve '25. Making a very worrying incident a significantly more complex and frightening experience. The financial implications as well as being forced to emergency and hospitalisation services not available at our long term and excellent veterinary centre made for hesitation and lo a number of worrying nights. Franks Online portal claims service made our claim process so much easier and simple to follow. Minimal but obviously necessary information with relevant invoices were all that they required from us, they undertook all steps directly from this with both our vet and the emergency vet service directly. We cannot praise them enough for the way our single submission to their professional system so rapidly led to a confirmed and speedy financial resolution to what would certainly have been a major financial penalty to us.
To find such a level of support from Frank Pet Insurance was so reassuring and being able to have our much loved Buddy back to full health is a wonderful outcome. We have no hesitation in fully recommending Franks Pet Insurance.

2026幎1月22日
Frank Pet Insurance ロゎ

Frank Pet Insurance からの回答

Than you for your review Bryan, our claims team are extremely efficient and are very proud of our speedy claims process. We're so glad to hear Buddy is feeling better! 🐟

5぀星のうち5の評䟡

Sadly my pet died and they stopped my


Sadly my pet died and they stopped my contract immediately, genuinely very nice supportive company.

2026幎1月22日
Frank Pet Insurance ロゎ

Frank Pet Insurance からの回答

Hi Thomas,

We’re so sorry for your loss. It means a lot to hear that you felt supported during such a difficult time, that’s exactly what we’re here for. Thank you for taking the time to share such kind words.

Sending you our heartfelt condolences.

The Frank Pet Insurance Team

5぀星のうち5の評䟡

Fantastic service from signing up to


Fantastic service from signing up to heart breaking losing our beloved fur baby. Frank were absolutely amazing with every claim throughout

2026幎1月15日
Frank Pet Insurance ロゎ

Frank Pet Insurance からの回答

Hi Victoria,

Thank you so much for your touching words. We’re truly sorry for the loss of your beloved pet, we know how deep that heartbreak runs. It means the world to hear that we could support you every step of the way, from day one to the very hardest moment.

We’re honoured to have been part of your pet’s journey.

The Frank Pet Insurance Team

5぀星のうち5の評䟡

Easy to use claims

Easy to use claims
Process. Kept us updated through it all and proactively cancelled our direct debit when we lost our pet. Saving us having to do it ourselves which was helpful during a difficult time.

2026幎1月22日
Frank Pet Insurance ロゎ

Frank Pet Insurance からの回答

Hi Shereen,

Thank you so much for your kind words. We’re really sorry for your loss, and we're glad we could ease even a small part of things during such a hard time. Making the claims process simple and stepping in where we can, like cancelling the direct debit, is just part of being there for our pet parents when it matters most.

Sending you our heartfelt thoughts.

The Frank Pet Insurance Team

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