Frank Pet Insurance レビュー 

Frank Pet Insurance からの回答

2026年3月10日

Hi Dawn,

Thank you so much for your kind review and for trusting Frank to protect your dog over the past couple of years.

We’re really pleased to hear that you’ve found the claims process straightforward and that payments have been completed quickly, whether directly to your vet or back to you. Making claims simple and fast is exactly what we aim for, so it’s great to know that’s been your experience.

We really appreciate the recommendation and your A+ rating, it means a lot to the whole team.

The Frank Pet Insurance Team.

Frank Pet Insurance からの回答

2026年3月10日

Hi Hollie,

Thank you for taking the time to share this, and we’re so sorry for the loss of your gorgeous boy Henry. Losing a much-loved companion after so many wonderful years is incredibly hard.

We’re really glad we could help a little during such a difficult time by settling Henry’s claim quickly.

Just to add, we operate a call-back system so you don’t have to wait in long telephone queues to speak with someone, and we’re always happy to help via email too.

Henry clearly meant the world to you. Wishing you all the very best, and if another lucky dog joins your family in the future, we’d be honoured to help protect them.

The Frank Pet Insurance Team.

Frank Pet Insurance からの回答

2026年3月6日

Hi John,

Thanks for your review!

We’re really glad to hear you found making a claim with Frank so easy. We work hard to keep the process simple and straightforward, so you can focus on your pet.

If you ever need us again, our team will always be here to help.

The Frank Pet Insurance Team.

Frank Pet Insurance からの回答

2026年3月6日

Hi Graham,

Thank you so much for the lovely feedback.

We’re really pleased to hear that the team were helpful and supportive when you needed us. Providing straightforward, caring service is exactly what we aim for at Frank, so it’s great to know your experience reflected that.

Thanks again for your kind words and for choosing Frank.

The Frank Pet Insurance Team.

Frank Pet Insurance からの回答

2026年3月6日

Hi Julie,

Thank you for your kind words and for taking the time to share your experience.

We’re really glad our team could support you during your claims, and especially during such a difficult time. Losing a pet is never easy, and we’re grateful we could help make things a little easier for you when it mattered most.

Our thoughts are with you, and thank you again for trusting Frank to look after your dog.

The Frank Pet Insurance Team.

Frank Pet Insurance からの回答

2026年3月5日

Hi Jenny,

Thank you for your review! We’re really pleased to hear your invoices were settled so quickly, that’s exactly the kind of smooth, no-fuss experience we aim for at Frank.

Our team works hard to keep claims simple and speedy so you can focus on what matters most: your pet. If you ever need anything in the future, we’re always here to help.

The Frank Pet Insurance Team.

Frank Pet Insurance からの回答

2026年3月4日

Hi Bonnita,

Thank you so much for your lovely review.

We know claiming can sometimes feel stressful, especially if you’ve had difficult experiences in the past, so we’re really pleased to hear that using Frank was straightforward and hassle-free. That’s exactly how we believe pet insurance should be, simple portal, fast assessment, fast payout, no drama.

Thanks for trusting us with your pet’s cover and for recommending us.

The Frank Pet Insurance Team.

Frank Pet Insurance からの回答

2026年3月2日

Hi Michael,

Thanks so much for your feedback! We’re really pleased to hear you found the quote process easy and straightforward, that’s exactly how we think insurance should be.

Clear options and the freedom to tweak your limits without any fuss is what Frank’s all about. If you ever want to review your cover or make changes, you can do it quickly online, or just drop us a message at info@frankpetinsurance.co.uk
and we’ll be happy to help.

The Frank Pet Insurance Team.

Frank Pet Insurance からの回答

2026年3月2日

Hi there!

Wow, thank you so much for taking the time to share this. We’re absolutely delighted to hear you’ve found the switch to Frank such a positive one, especially after a frustrating experience elsewhere.

We know how tricky (and expensive!) it can be insuring a senior dog, so offering fixed excesses and no co-payments on our policies is something we genuinely care about. We work hard to make sure our email support and claims handling are fast, clear, and reliable, so it’s brilliant to hear your claims have been sorted within a week.

Regarding renewal, we always aim to price fairly and transparently, and we’ll let you know in good time before any changes. Thanks again for the recommendation, it really means a lot.

The Frank Pet Insurance Team.

Frank Pet Insurance からの回答

2026年2月27日

Hi there,

Thanks so much for your kind feedback! We’re really pleased to hear you found the claims process very quick and easy, that’s exactly what we aim for when your dog needs care and you’ve got enough on your plate already.

Keeping things simple, clear, and hassle-free is what Frank’s all about.

The Frank Pet Insurance Team.

Frank Pet Insurance からの回答

2026年2月27日

Hi Katie,

Thanks for your lovely feedback.

You can track the progress of your claim anytime through your online portal, which shows each step as it moves along.

If you ever need a hand or want us to check anything, just drop us a line at info@frankpetinsurance.co.uk and we’ll be happy to help.

The Frank Pet Insurance Team.

Frank Pet Insurance からの回答

2026年2月27日

Hi Heidi,

Thanks so much for your kind words! We’re really pleased to hear you found the claims process easy to deal with and handled promptly, that’s exactly what we aim for when your dog needs support most.

We know claims are often made during stressful moments, so keeping things simple, clear, and quick is always our priority.

The Frank Pet Insurance Team.

Frank Pet Insurance からの回答

2026年2月26日

Hi Jacqueline,

Thanks so much for your kind words! We’re delighted to hear the quote journey felt clear and straightforward, making our cover easy to understand and flexible to adjust is exactly what we aim for.

Welcome to Frank!

The Frank Pet Insurance Team.

Frank Pet Insurance からの回答

2026年2月25日

Hi Marie,

Thanks so much for your brilliant review. We’re delighted to hear your claim was dealt with promptly, excellent is exactly what we aim for.

When your dog needs treatment, speed and clarity really matter, so our team works hard to keep everything moving without fuss. It’s great to know that’s been your experience.

We really appreciate you choosing Frank to protect your four-legged friend.

The Frank Pet Insurance Team.

Frank Pet Insurance からの回答

2026年2月23日

Hi Jamie, thank you for your review and welcome to Frank! 🐾

Frank Pet Insurance からの回答

2026年2月20日

Hi there,

Thanks so much for the brilliant review, we really appreciate you taking the time to share this!

We’re so pleased to hear your claim was paid so quickly and directly to your vet, that’s exactly how it should be. It’s also lovely to know our team could give you reassurance over the phone and by email when you needed it most. We’re pet people too, so being kind and clear really matters to us.

Give your fur baby a gentle cuddle from all of us 🐾

The Frank Pet Insurance Team.

Frank Pet Insurance からの回答

2026年2月18日

Hi Carl,

Thank you for your review.

When we assess a claim, our assessors use all of the information provided by you and your vet, including the full clinical history. It is standard practice across the pet insurance industry not to cover pre-existing conditions. This includes any condition that showed signs or symptoms in the 24 months before the policy started, or within the waiting period.

If you feel that the decision was incorrect there is an appeal process. This gives your vets the opportunity to submit further information that may have been missed first time around. Please contact us at claims@frankpetinsurance.co.uk and a member of our team will be happy to help.

The Frank Pet Insurance Team.

Frank Pet Insurance からの回答

2026年2月18日

Hi Jan,

Thanks so much for your lovely review and welcome to Frank!

As fellow dog-obsessives, we know how important it is to feel confident about your cover, especially with a new pup. We’re really glad you’re happy with your policy and that we could make the process simple and stress-free.

The Frank Pet Insurance Team.

Frank Pet Insurance からの回答

2026年2月16日

Hi Shellie,

Thanks so much for your kind words! We’re really pleased to hear you found the information clear and helpful on the call, that’s exactly how we like to keep things at Frank: simple, straight-talking, and easy to understand.

If you ever have any other questions about your cover or need a hand with anything at all, just drop us a line at info@frankpetinsurance.co.uk, we’re always happy to help.

Thanks again for choosing Frank 🐾

The Frank Pet Insurance Team.

Frank Pet Insurance からの回答

2026年2月13日

Thank you for your review Rachel, our claims process is very efficient, putting that money back in your pocket is our priority!