AVOID. Total scam. Bought though the website, was sent tracking details via Royal Mail but no parcel was sent so tracking was never updated past “we’re expecting it” tried contact through various ave... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Manque se transparence et cache des clauses. Poste canada doit nous faire payer des frais d'importation de 25$ pour recevoir le.colis, alors que nous avons déjà payé la livraison à la compagnie.... もっと見る
DO NOT BUY!!! outrageously bad service, not giving back money when you deny the shipment because of import charges. with those i would pay €60 for a freaking card game. cancerous dropshipping... もっと見る
企業が回答しました
I'm a freaky guy, but also a busy one, and so my original product got lost somewhere on delivery, with myself not being able to pick it up on time. Needless to say, my local delivery service wouldn't... もっと見る
企業が回答しました
企業情報
当該企業による記述
Freak or Drink 😈 We Make The Naughtiest Drinking Games 🥰 200k+ Followers on TikTok 🌎 Worldwide Shipping 👇 Shop Our Games Below 18+ www.freakordrink.com
連絡先
44 wilbury way, SG4 0AP, Hitchin, 英国
- hello@freakordrink.com
- www.freakordrink.com
2.5
期待以下
57件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 50％に回答しています
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Extra customs and very long delivery
Ordered from Germany. The delivery took more than 3 weeks!
And: Although the website was showing "German" and "EUR" and there was no indication that there is any surcharge to the final price, the seller did not pay for customs. Hence some EUR 20 come on top per two set of cards and makes it almost 1/3 more expensive.
To me, if felt like they do this on purpose and i felt scammed.
2024年12月14日
自発的なレビュー
freakordrink.com からの回答
Hi Peter, the reason your website showed German is because we use multiple languages and currencies application that is dependant on the users IP address. As you can understand we do this to give our customers a native and happy shopping experience. Imagine going to a website and it was in a completely different language and currency to what you are used to? At checkout when you choose your postage option we clearly state that your country (GERMANY) will charge you customs and we are not liable for them. it is also CLEARLY outlined in our shipping policy too. https://www.freakordrink.com/policies/shipping-policy At the end of the day there is nothing we can do to stop certain countries charging customs and taxes and it is certainly not our responsibility to cover them.
Most European countries will charge customs and taxes unlike Australia and the US who don't charge any to our customer's :)
Absoluter Scam
Absoluter Scam. Nach mehreren Email Konversationen und irgendwelchen Ausreden ist es klar dass dieser Anbieter absoluter Scam ist.
2024年12月17日
自発的なレビュー
freakordrink.com からの回答
Hello we are really sorry that your order has not had a scan.
we noticed after Blackfriday a big batch of orders have been lost by our shippers!
This week the team have been working tirelessly to get all orders resent so in the next few days you should start to see tracking on the back end.
Trust us when we say we want you to get our games just as much as you do!
We have sold over 150,000 games to 58+ countries however sometimes the shippers make mistakes and loosing a batch in convienient for us all.
Your order has been resent at our cost once more as we cannot claim for items that never recieve thier first scan.
Please reach back out to customer service hello@freakordrink.com if you do not see a scan by next week and we will refund you in full as we know this is not your fault and can only apologise on the courier's behalf!
Didn't receive anything after multiple confirmations
I ordered a product weeks ago and still haven’t received it. Despite emailing multiple times, all I get are vague responses about checking on the shipment, but no real update or resolution. Very disappointed with the lack of reliability and poor customer service. Would not recommend.
2024年12月17日
自発的なレビュー
freakordrink.com からの回答
Hello we are really sorry that your order has not had a scan.
we noticed after Blackfriday a big batch of orders have been lost by our shippers!
This week the team have been working tirelessly to get all orders resent so in the next few days you should start to see tracking on the back end.
Trust us when we say we want you to get our games just as much as you do!
We have sold over 150,000 games to 58+ countries however sometimes the shippers make mistakes and loosing a batch in convienient for us all.
Your order has been resent at our cost once more as we cannot claim for items that never recieve thier first scan.
Please reach back out to customer service hello@freakordrink.com if you do not see a scan by next week and we will refund you in full as we know this is not your fault and can only apologise on the courier's behalf!
Has my parcel been sent ?
Ordered the game on 25/NOV and if I check the tracking link, it states that the parcel is still at their warehouse.
Have been in contact with Chase from Customer Service, he says first there went something wrong and then he said that they already sent out a new game with the same tracking link.
After the weekend it has been 3 weeks since I ordered.
First I did get fast responses on the e-mail, however no I am getting none.
Reading the comments, I am not even sure I will ever receive the game.
Fingers crossed........................................................
2024年11月25日
自発的なレビュー
freakordrink.com からの回答
Hello Xander,
Thank you for your order!
We do apologise for the issues with your shipment to the EU.
Our customer service team operate Mon-Fri, hence why there may have been no response over the weekend.
I can confirm this has now been delivered to your address and we hope you have a great time playing :)
Really great service and even better…
Really great service and even better after sales support. The team went above and beyond to make sure I recieved my product.
2024年12月11日
自発的なレビュー
freakordrink.com からの回答
Thanks Jack, it's reviews like this that make all of the customer service we try to provide for our freaky customer all worth the while! :)
3 weeks later.. Nothing.
Ordered on 18th November, and on 10th December order is still not dispatched. I emailed customer service, they provided a tracking number that does not exist. I was supposed to receive my order within 5 business days. What a disappointment for an order I was really excited about.
2024年11月18日
自発的なレビュー
freakordrink.com からの回答
Hello Jenna,
Thank you for your order!
Apologies for the delays in receiving your order. DHL had lost orders we had shipped with them and we had to reship your order. I can see from your tracking this has been successfully delivered in December.
We hope you have a great time playing our games and apologise for the wait :)
Purchased the bundle and one of our…
Purchased the bundle and one of our card games was not in the shipment. Contacted customer service via email. Very responsive and sent out our last game very quickly. My partner and I enjoyed playing. We got through about 40 cards before we couldn’t take it anymore and needless to say, it was a great night!
2024年11月2日
自発的なレビュー
freakordrink.com からの回答
Hey thanks so much for letting potential freaky customer's know how we always strive to go above and beyond! We are really sorry the packing team made the mistake of missing one of your games and thrilled to see how customer service rectified if ASAP and got your missing game resent. We are also really happy to see you had a great night ;)
Great customer service
I previously had an issue with getting a proper tracking number but once I contacted customer service, they went above and beyond to ensure my package got to me. I haven’t played it yet, but I have looked through the cards and they seem like they are going to be a good time! Thanks to freak or drink!
2024年11月5日
自発的なレビュー
freakordrink.com からの回答
Hey Jessica, thanks again for your patience as we know your order had a few issues along the way with delays and was lost initially but glad our customer service team could rectify the issue as soon as they could.
We hope you are ready to get drunk, wild & freaky! ;)
Great customer service!
I'm a freaky guy, but also a busy one, and so my original product got lost somewhere on delivery, with myself not being able to pick it up on time. Needless to say, my local delivery service wouldn't help and so I contacted the company, wondering if they could help - they did! They sent over another product free of charge. It also felt like I was emailing a person and not a robot too, which helped.
2024年10月7日
自発的なレビュー
freakordrink.com からの回答
Thanks so much for your nice feedback!
we go above and beyond for our freaky customer's! :)
Shady Policy
I cancelled the order a month ago, and I can't get my money back. The company doesn't respond. Don't even think about ever ordering anything from them.
----
Update:
----
After my negative review the company suddenly decided to provide me with refund, the company finally responded and I got a refund, but to my surprise they withheld about 20%. For what? I paid for the product, paid for shipping, and they withhold 20% for some administrative services?
As a result: I made an order on 27th August, cancelled it on 3rd September, the product never reached their destination, but somewhere were in transit, after a bunch of emails, nerves, non-responses on 7th October - I received a refund with 20% withholding. HIGHLY NOT RECOMMENDED.
2024年9月3日
自発的なレビュー
freakordrink.com からの回答
Hi Michael,
Our shipping Policy and Cancellations are clearly outlined for all customers in our T&Cs here >> https://www.freakordrink.com/policies/refund-policy
Unfortunately, when shipping to EU countries the customer is responsible to pay their customs and duties upon import. Your order was returned because you didn't pay your customs and duties outlined in our shipping policy >>> https://www.freakordrink.com/policies/shipping-policy
Our 20% fees are admin, restocking and processing fees because you incur return costs when a return is initiated due to refusing to pay customs on your order.
Worst of the worst
Worst of the worst, my shipment was sent back by customs. I could live with that. But the customer service is more than awful. I tried contacting through email and Instagram DM's. The only respond with automated messages. I paid 100$ just to be scammed by people who want to make quick money but don't care about their services
2024年7月17日
自発的なレビュー
freakordrink.com からの回答
Hi Dwayne, Chase here!
Really sorry to see this is what happened for you.
I can see here your order was returned as you did not pay your Netherlands Customs which is the responsibility of the customer See here >> https://www.freakordrink.com/policies/shipping-policy.
However you should have been contacted / refunded less our 20% fees to cover our return costs.
I have reached out to you via email and offer you a replacement free of charge or to get you refunded now.
Apologies on the delay and we are sorry these email was missed after checking it seems your email was ending up in the spam / junk folder!
Look forward to resolving this ASAP one way or another! 😊
I ordered well over 2 weeks ago and…
I ordered well over 2 weeks ago and still haven’t received my order 5 day shipping is not what I got still waiting
2024年1月12日
自発的なレビュー
freakordrink.com からの回答
Hi Kelly, upon checking tracking we can see your order was delivered within the timeframe we estimated! We ship from the UK and the US is around 5 - 8 working days therefore falls into our timeline for delivery. Thanks for your order and look forward to sending you more games soon! :)
Amazing Game!
The game improved my relationship with my partner!
We had a great night playing together and discussed topics we both had not been talked about before.
our go to game now for foreplay and heating up our nights! Ordered the couple edition 2.0 and can't wait for it to come!
2023年11月21日
自発的なレビュー
freakordrink.com からの回答
thanks for the great review! we have now added Vanilla and IOU as our new games in the line-up, so make sure to check these out too 🔥
Scam Company
I ordered a few packs of cards to take to a party, They never turned up. I e-mailed the contact address over and over with no reply. I have now had to get my credit card company involved to get my money back. DO NOT BUY this is a scam company!!!
2023年11月2日
自発的なレビュー
freakordrink.com からの回答
We have requested more information which you have not provided however we cannot see a chargeback opened by the Name Lauren in the UK so we have no option but to assume this is not a legitimate review and incorrect information.
Please reach out to us hello@freakordrink.com so we can investigate further and refund you if necessary.
Jeg har ikke modtaget min pakke jeg har…
Jeg har ikke modtaget min pakke jeg har bestilt og de svare ikke på min mail
2023年4月12日
自発的なレビュー
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