FRENCHEYE レビュー 

Dreadful experience with Frencheye; when you want a product from them their customer service is lovely: warm, friendly, and helpful. I bought three items from them, one of which was too small and needed returning. I posted the item to the exact address that they gave me (they do not give you any kind of return label and expect you to pay postage for it, which was a bit of an alarm bell to me), and it disappeared. Royal Mail have marked the item as 'incomplete address', despite Frencheye confirming to me in writing that the address I entered was correct (from the tracking label). So it seems that Frencheye have given me the wrong address for their own company as a return address. As a result, I am not eligible for compensation from Royal Mail, and Frencheye have stopped engaging with my attempts to get compensation from them. They are deliberately refusing to read my emails and are simply writing back 'your item was delivered to your home address'. When I asked them to read my emails properly and specified that this was about a return and not a delivery... total silence again. This whole process has been going on for 4 months.

The items I bought were lovely - very good quality. If they had only treated the loss of my item with a bit of kindness, respect, and taken some corporate responsibility then they would have had a regular customer in me. Instead, I will now never shop from them again and would advise against going near them.

Beware: great customer service when they can make some money from you, no customer service when you need their help after something has gone wrong.

This is not a trustworthy company at all. What I genuinely think they do is deliberately give you the wrong address for returns so that the item will go missing and they will not have to provide a replacement!

Avoid French Eye at All Costs

My experience with French Eye has been nothing short of appalling. After paying £350 for a suit, I never received the goods and was refused either a refund or items of equivalent value. Despite presenting clear evidence and referencing their records, they outright dismissed my claims.

When their Oxford Street branch closed, I went to their Westfield location to resolve the issue. Instead of assistance, the manager was dismissive and unprofessional, even questioning, “Which of the staff asked you to come to me?” When I understandably became upset at their lack of accountability, they went as far as threatening to bar me from the store.

This company is, in my opinion, a scam. Over the years, I’ve spent nearly £2,000 with them, only to receive poorly made, ill-fitting clothes that I could never actually wear.

I know you might think this is an isolated case, but it’s not. You’d be wise to learn from others’ experiences—just check the reviews from a reputable store like Suit supply. You’ll find they offer better value for money and professional service.

They kept the suit and kept my money. Absolute scam.

Bad experience.
The first time I went in this shop (this summer) I been help by an old gentleman, I was very happy for the results, than I comeback to another suit (for a different kind of celebration).
This time (in October) I been helped by a tall younger guy (his name was something like Pete), the experience was so bad then I never go back.
He was very unprofessional, he lost the suit, I asked to be ready ASAP because I needed shorly, I been very understanding, but he forced me to collect the suit in the only day I couldn’t go to the shop, and when I went there I tried to suit and one button fell off, so I asked if he can sort this out quickly, his answer and his colleague was “c’mon man, this is a very easy job for you at home, which take two min”.
I been promesse for a discount something for apologies, but nothing.
I never go back..

I recently visited Frencheye to help choose a suit for my brother's wedding, and I couldn't be more pleased with the experience. The customer service was truly exceptional.
Sharif was attentive, knowledgeable, and went above and beyond to ensure that we found the perfect suit. The suit we chose is of outstanding quality.
I highly recommend Frencheye to anyone in search of elegant and well-tailored wedding attire.

Awful customer service. My husband brought his wedding outfit from here and they completely messed up the alterations. Needless to say his trousers ended up being more like 3/4 and utterly stupid. Contacted customer services was told we would be given new trousers and a voucher after showing them pictures. Then heard nothing from them. Shocking customer service. Just avoid this shop at all costs. We spent £700 you could easily find something better for the same or cheaper.

Amazing service at tremendous speed.

I will fully admit that I was an extremely demanding customer, needing a fitted suit for a wedding about three hours after I walked into the store. But, despite me being in chaos, Zee, who helped me, was brilliant.

He sized me up perfectly without measuring me, was unflappable even though I needed everything done in no time, and was perfectly mannered and helpful throughout. Above all, he and the tailors did the impossible, and I had a fitted suit in two hours. Zee is the epitome of great customer service. He deserves more praise than I can give. I will definitely go back; he's made a customer for life.

I was looking for a graduation suit and decided to go around all the shops in Westfield. For similar prices I found few suits, yet neither of them were of the same quality as the suit found here. Not to mention the customer service was lacking in every other store. As soon as I walked in I was greeted by Greta, she helped me pick a suit and tailored it to give me the best impression of how the suit will look on me. Will definitely come here again.

Excellent service, perfect choice if someone's looking for suit . I do recommend it. Big thanks to Greta for being friendly and professional .

Bought a suit and shirt and everything else to go with it from Stratford City last Sunday late afternoon and paid cash.

After coming home, I decided I didn't want that suit as there was a change in the event I was buying for, so needed a change and needed it earlier. So, the next morning, as soon as it opened, I called the store and went and visited them to stop it being sent for alterations.

Turns out that my purchase wasn't on their system, and I wasn't given a proper receipt. Even the receipt that I was given, the original copy of the receipt wasn't in the store books. So the guy couldn't locate the suit or change it for another one. I had to come back to the store again and see the guy who sold me the suit. He said he'll give a refund but is now messing me about.

can't contact customer service or the store manager, wasting my time visiting the store as no one else will help or tell me what the complaint procedure is.

I purchased a suit from Frencheye’s Bond Street store for my wedding.

As the suit needed alterations after my initial visit I returned two more times. Each time something had either been missed or altered incorrectly.

After another last minute alteration and finally taking the suit home whatever the tailor had done has caused the collar of the jacket to raise up off my neck.

Needless to say their tailor is absolute rubbish. I’ve now had to take the suit to a professional seamstress and pay for it to be altered correctly.

The staff in store are friendly and their customer service is good, but I am extremely unhappy with the quality of the suit I purchased especially given how much it cost.

I would not recommend Frencheye nor will I be returning to any of their stores.

I recently purchased a suit for my brothers prom from this store in Westfield Shepherds Bush, and I have to say, it was an incredible experience. The employees were super helpful in picking out the perfect suit, especially the employee Greta, which she really nailed it. She was able to help me a lot and you can really tell she knew what she was doing by picking out the best suits out and giving me multiple suits to pick from. My brother absolutely loved it his suit and he got so many compliments on his suit. The quality of the suit was top-notch, and I've decided that any future suit purchases will definitely be made here. The service was again fantastic; they went above and beyond to assist us, and were able to tailor the suit, adjusting it to the perfect fit. If you're looking to buy a suit, I highly recommend checking this place out. You won't be disappointed!

Great service from seller Zee, in store in Stratford. Helped pick up a suit for my son at Prom. This is a responsible event and seller Zee has made every effort and creativity to make the time of choosing a suit pleasant. He fitted the suit perfectly to my son's figure. We are 100% satisfied

Very friendly staff especially abaid made to feel comfortable

Artur really helped me a lot in picking out my wedding suit. Couldn’t thank him enough.

Top service and definitely would recommend to all.

Very fast service and staff is very friendly
Saved my marriage 😂❤️

Amazing service by Artur in Frencheye White City branch, he recommended me a perfect suit with a perfect with a very friendly service and knew about the products he is selling and will most definitely come back in for different suits I will purchase.

Bad Customer Service, stay clear of the white city branch! Bunch of market sales men trying to rip you off. Was given one price for a suit and then when I went to purchase the suit it magically jumped to £100 more than its original price. I was told I was give the incorrect price eventhough it was £100 less online. Guys in the store are rude and just think people are stupid.

Awful customer service. After being given a shirt in the packaging at the till for my wedding and being assured by the store assistant that it was the correct style and size for what I had tried on, only to drive three hours home and discover it was incorrect. I then tried to organise a refund and was told this wasn’t possible and was given a credit note. I’m disgusted as this was for my wedding and at the fault of the store. If they had given me the correct shirt in the first place we wouldn’t be in this situation. Poor. Poor. Poor.

Obaid was amazing in store He went above and beyond with the service, gave me advice on my thoughts regarding my clothing went out of his way to make sure I got the best service and got the suit fit possible. I would recommend anyone to via or Frencheye in Oxford Circus and ask for Obaid, the best of the best, I’ll be recommending to my friends and family.

Very low quality suits, I’ve only worn the suit for a month and the cloth is already showing lint which is just awful.

You can buy a suit from the cheapest brand and it still doesn’t deteriorate like that.