Few issues I have is occasionally the card gets declined in Shell garages with the staff telling me they don't accept this card. It works after trying few times or in some instances, they switch to an... ãã£ãšèŠã
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Only fuel card we've ever had, no problems, just limited to supermarket fuel. Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's ran... ãã£ãšèŠã
Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen... ãã£ãšèŠã
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Managing our fuel costs has been so easy with Fuel Genie. The online portal is great for ordering new cards, downloading excel reports and the invoices are straightforward. Our account managers hav... ãã£ãšèŠã
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fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UKâs leading supermarkets for 17 years.
Welcome to fuelGenie â the free business fuel card
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- Fill up and save with the free fuelGenie fuel card
- fuelGenie is the free fuel card designed to help UK businesses cut costs and manage fuel spend. With access to great value pump prices at more than 1,350 conveniently located Tesco, Morrisons and Sainsburyâs forecourts â plus over 900 participating Shell stations through fuelGenie+ â itâs simple to refuel wherever work takes you. With fully transparent pricing, fuelGenie is one of the most cost-effective ways for sole traders, SMEs and growing fleets to stay in control of their fuel costs. Every transaction is captured digitally to easily track driver and vehicle spending, along with HMRC-approved VAT invoices that make expense claims and tax reporting straightforward. Plus, with our free online account and app, you can monitor usage, set limits, compare prices, and manage your fuel cards 24/7 â all from one place.
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PO Box 6139, WV1 9RQ, Wolverhampton, è±åœ
- 0345 371 2490
- enquiries@fuelgenie.co.uk
- www.fuelgenie.co.uk
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Once you make the initial agreement toâŠ
Once you make the initial agreement to supply there has not been an issue
2023幎8æ28æ¥
Am happy with the fuel stations I canâŠ
Am happy with the fuel stations I can go to I did ask for more than the budget I got which was the only thing that I was looking for really not to worry will have to build on it I guess.
2023幎8æ28æ¥
fuelGenie ããã®åç
Hi Allslates,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Great fuel card
Great company got accepted 2nd time around and have just upped my credit limit.brilliant if the cash flow is low and your waiting on invoices to be paid
2023幎8æ15æ¥
fuelGenie ããã®åç
Hi Mr. Kenny,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Very quick response to all questions
2023幎8æ7æ¥
fuelGenie ããã®åç
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
fuelGenie ããã®åç
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Excellent services by FuelGenie
FuelGenie is super easy to use. You can add, edit or delete fuel cards whenever you like in the app. Invoices are detailed and paid via DD. Fuel cards without the fuss!
2023幎7æ15æ¥
fuelGenie ããã®åç
Hi Alan,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Hounded with spam emails
2023幎7æ14æ¥
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fuelGenie ããã®åç
Thank you for your comment.
We're incredibly sorry you've had a bad experience here.
We only send any communications to accounts that have opted into accepting them within their marketing preferences, along with any operational communications that are required for running your account.
If you would like to email our help desk at enquiries@fuelgenie.co.uk with your account number as a reference, we can look into what communications you have been sent and check your marketing preferences to see what can be amended to prevent any further communications being sent.
Many thanks,
The fuelGenie Team.
I have not had messages returned andâŠ
I have not had messages returned and received incorrect information from staff.
2023幎7æ10æ¥
fuelGenie ããã®åç
Thank you for your comments.
Would it be possible to email our help desk team at enquiries@fuelgenie.co.uk with more information about your query please, along with your account number as a reference please?
Many thanks,
The fuelGenie Team.
IGNORE
IGNORE
ALWAYS THERE AN ISSUE WITH THEM
After sending various emails in regards with setting up direct debit due to change in my address Not once the customer service from fuel genie called me They keep stopping my login details and always they have to keep sending me change of password request I have full record of my email summary For how theyâve dealt with my queries Greedy Attitude for finding way to add surcharges on account for Miss payment With my current experience with FUEL GENIE I WOULDNâT RECOMMEND THIS COMPANY TO ANYONE
WITH REGARDS
SAI G LOGISTICS LTD
2023幎7æ11æ¥
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fuelGenie ããã®åç
Hi there,
Thank you for your comments.
We can see from our records a colleague advised you of the issue in June 2023 and required the action needed in order to resolve it.
We can see today the issue has now been resolved.
Many thanks,
The fuelGenie Team
Danielâs Resolution
Having had long conversations with accounts regarding a query about a change an agent called Daniel resolved the matter to resolution in a five minute call
Excellent work Daniel
2023幎7æ4æ¥
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fuelGenie ããã®åç
Hi Peter,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
I have never ever received a fuelâŠ
I have never ever received a fuel discount.
2023幎6æ10æ¥
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fuelGenie ããã®åç
Hi there,
Thank you for your comments!
With fuelGenie you only pay the advertised pump price; there are no hidden fees or charges, however there is no discount on the pump price.
Our website contains a lot of information regarding the ability to save over 3p per litre when using fuelGenie; this statement is based on the difference between the published Government Weekly diesel fuel pump prices and the diesel pump price (inc. taxes) paid per litre for diesel by fuelGenie customers for the comparable period. During 2021 fuelGenie customers buying diesel at Tesco, Morrisons and Sainsburyâs saved an average of 3.11 pence per litre when compared to the Government Weekly road fuel prices.
If you have any other questions about your account and how fuelGenie works, please contact us at enquiries@fuelgenie.co.uk or visit www.fuelgenie.co.uk for more information.
Many thanks,
The fuelGenie Team
Great Experience
Easy to set up, UK coverage of fuel depots, great vision of account and personal account manager who was great.
Always checking on account requirements and very helpful when fuel prices were rising.
Used them for 17 years and a great experience throughout.
2023幎5æ31æ¥
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fuelGenie ããã®åç
Hi James Madden,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Very efficient service and easy to understand App
Excellent service and lots of stations to choose from
2023幎6æ1æ¥
fuelGenie ããã®åç
Hi Mrs Gaynor,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Great company makes life much easier
2023幎5æ25æ¥
fuelGenie ããã®åç
Hi Jason,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Speedy Response
Requested a credit increase and it was done quickly and efficiently.
Very fast and impressive service.
2023幎5æ24æ¥
fuelGenie ããã®åç
Hi,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Simple to use
Simple to use, no fuss with detailed VAT invoices that simplify my business fuel expenses.
2023幎5æ14æ¥
fuelGenie ããã®åç
Hi Peter,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Quick response to my queries and needs.
Quick response to my queries and needs.
Thank you.
2023幎5æ10æ¥
fuelGenie ããã®åç
Hi Ryan,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
fuelGenie ããã®åç
Hi liam Sheils,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Spoken to customer service a couple ofâŠ
Spoken to customer services a couple of times during our time with Fuelgenie and always seem to get rude Reg on the phone. One of the main reasons we're currently looking to move is a lack of care for retaining customers.
2023幎5æ9æ¥
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fuelGenie ããã®åç
Thank you for your comments.
Would it be possible to email us directly at enquiries@fuelgenie.co.uk, with examples of the dates and times as close as possible, as well as your account number, so we can investigate these incidents.
We take these comments very seriously, and we fully investigate and take appropriate action for any complaints we may have regarding our help desk agents.
Many thanks,
The fuelGenie Team.
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