Furniture Village - Southampton レビュー 

Great help from Bill but not too much pressure

Good service. Friendly and helpful.
Good range of beds available at reasonable prices.

Mark was excellent. Gave us plenty of time to decide between various options without pressure. Chased up delivery dates in real time. A relaxing experience. Will definitely use Furniture Village Southampton again

Love my new settee so comfortable and love that it’s a recliner too

Customer service agent Khadija dealt with an issue that I had been trying to resolve with the retailer for a couple of weeks. She went out of her way to seek further advice and immediately actioned what was agreed. Very efficiently sorted out.

David, who helped us choose a mattress was simply superb. He not only had knowledge about the product but also about the company too. He listened, advised, suggested and was superbly helpful.
10/10 all round.

I wasn’t pounced on when I entered the store which was refreshing. David the salesman let me look around in my own time and only approached me once I had viewed the furniture. He was very friendly and helpful and even moved chairs to other dining tables so I could get the right look.

Absolutely lovey shop has everything you could wish for, After browsing round, a member of staff Grant supported us as he spent quite a bit of time with us going through quality of products and showing us various heights, excellent customer service will definitely be back to shop

Excellent careful customer service
Good products
Speedy delivery times

I rang customer services to give an update. I spoke with Mariyah, who was polite and professional. Mariyah made notes and confirmed out discussion by immediate return of email. Great service.

Very knowledgeable salesman, not pushy just great service.
Delivery guys were 1st class, highly recommend.

Mr Raymond Lord was incredible friendly and helpful, really took the time to explain our options to us and help us find the best fit for our flat. Very happy with our purchase and look forward to having it delivered. Thank you :)

The saleswoman was Neelam, the service she provided was second to none. We came in to just look, but she provided all the info that we needed to help us make a purchase, her manner was very personable and friendly.

The chat was a helpful way to get a hold of someone to speak to as the phone lines are crazy busy.
Ed was very helpful and even waited on line while I uploaded some photos.

The moment we entered the store we were greeted with a smiling face & just a request to let us know if you need any assistance just ask . Victoria was extremely helpful, knowledgeable & gave great advice & helpful suggestions concerning sizes, fabric offers, protection products . We will definitely return to her for further purchases very soon

Would like to say thank you to Victoria for all the help and advice we received last Sunday choosing our front room and dining suites
Not only was she first class with her suggestions she made it so easy to visualise what I’m sure will be a stunning outcome for our home can not thankyou enough for your time and effort in helping my wife and I
Once again many thanks your a star 🌟

Spoke to Natalie about an issue with my sofa.
Very polite & helpful, arranged a visit from an expert.

Ordered 23 January 2026.
Originally told delivery would be in 7 weeks (13 March).
Then 8 weeks (20 March), now up to 2 April (10 weeks). No explanation for delay.
Not told about added delivery charge until we had agreed purchase. FULL PAYMENT taken on 23 January.
No updating emails or other communication. Website only for those who have access. Unacceptably poor service.

Last Friday my husband and I decided that we must replace our two saggy settees for ones with good lumbar support.We made our way to your store because we bought a new mattress few years ago and we had excellent help in getting one perfect for us.The sales lady was Victoria so we were delighted that she
Looked after us again.
She goes above and beyond and found the perfect settees for us .She demonstrated, explained everything we needed to know, care , fabric choice, delivery etc. We even had a drink and biscuits
My husband has back problems and Victoria ensured that we purchased G Plan furniture that looks amazing , does the job will transform our sitting room and not a hint of a nursing home.The service we received was excellent not just from Victoria but all of the staff especially Matt.

Went to look at a u-shaped settee we saw online, which wasn't right size for lounge, but the sales lady Victoria helped us find one the perfect size for room. It was such a stress-free and pleasant experience as went in thinking we wouldn't be able to fine one to fit. Couldn't be happier and can't wait for our new settee to be delivered. Victoria was friendly and welcoming in a professional manner, it was like sitting down with a good friend. So pleased we chose the furniture village in Southampton due to the excellent service and information provided regarding settee ie colours, fabrics etc. Would highly recommend.