FuroSystems レビュー 544

Really happy I found this Aventa bike, had mine for about eight weeks now and very satisfied. Delivery did take a bit longer that expected but well worth the wait, if you don’t want to spend your life’s savings on an ebike this is the one for you. Better on the road than off hard ride on uneven ground. Overall very satisfied buyer.

The Aventamax bike was brilliant. Unfortunately the bike was too small for me ,so I had therefore to return it to Furosystems . Emmanuelle at Furosystems was absolutely brilliant . She explained to me exactly what to do to return the bike and she organised it to be picked up and returned . I cannot speak too highly of the assistance and help I received , all in a very respectful and patient manner.If the situation happened again I would have no hesitation of dealing with Furosystems again.

Cant fault the bike absolutely love it, delivery was under 2 weeks . Small issue the instructions could be a little more concise with other than building the bike no detail to install front brake and better detail on using the computer would be nice but not a major issue as Furo react to emails quite quickly

Can’t fault anything at all with this purchase and customer service experience…….

Great bike. Good price.
Slightly late arrival but not too bad and I was kept informed.
But overall very happy.

Surprised how quickly it arrived. Excellent product, easy to assemble. Fantastic bike at this price point.

The bike was delivered on time, and quite easy to assemble. My first ride was wow. I live by quite a few hills and over the years it became harder to clime on my conventional bike, but not anymore. Its given me a new lease of life. The only reason that I gave it four stars instead of five, is having to turn the bike upside down to insert or remove the battery. So real its five stars

Bike supposed to fit up to 6'4" but slightly too small for me at 6'3". Handlebars unable to be raised enough. Bike is ride able but not as comfortable as it could be.

Love my Furo X and have found that it's a great way to explore new cities!

This has been a terrible experience. The bike I received was faulty, after contacting Furosystems, I had to wait over a week for someone to pick up my (dangerously) faulty bike, and had very little contact in between. Manzi who I dealt with has been largely dismissive, with very little detail as to what the next steps would be to fix this problem.

Before the bike was collected, I decided I had given up on this company, and requested a full refund once the bike was received, this was accepted. However, my bike was delivered 3 days ago, and I have had radio silence ever since, any attempt at contact goes without reply. I have no bike, no refund, and no clue what is happening next.

Avoid this company, the built quality is not good enough and they simply do not have a customer service experience. Their phone line rings through for 20 seconds and cuts you off and their email replies are sporadic and undetailed. Maybe you will be lucky and not need to contact them, but I wouldn't take the risk

Like other Aventa customers, the wait for the bike was somewhat excessive and communication was sometimes frustrating. That's the bad stuff.
I am not new to ebikes having owned and used since 2005. Things to consider:
My 2005 ebike cost £1500 back then. The battery supplied was only good for around 15 miles at best.
The last ebike purchase prior to this was £2000. The bike was superior but the electrics were substandard by comparison and to cap it all they cannot/will not provide a replacement battery as they have changed the design. As an entirely bespoke design their only suggestion is for me to convert to their new design at a cost of £1000+ per bike (I bought 2)
The Aventa performs flawlessly, is a surprisingly capable hill climber for a 250w hub design and is virtually silent which none of my others have been.
The handlebars are too low for my liking, but you do get used to them, and I personally prefer front hubs because you get all wheel drive and punctures are easier to fix. I also would have preferred Schwalbe Marathon Plus over the inferior Kendas supplied, but it is a fine cycle except for the excruciating saddle which I have replaced with a Rido R2.
I had considered both Van Moof S3 and Cowboy, even putting a deposit on the Van Moof. A quick read of the recent reviews of those cycles show that I had a lucky escape perhaps.

Thanks Furosystems

Be patient. I gave in my scooter for repair. It took longer than envisaged but they were courteous and polite throughout and the repair was great.

Leider steht alles schon geschrieben, was bei dieser Firma schief läuft, dummerweise habe ich mich von den guten Bewertungen blenden lassen. Versandt wird nach wie vor mit UPS, also muss man damit rechnen, dass das Paket sonstwann ankommt. Da bei mir nichts ankam habe ich die Firma kontaktiert, die sich auch nie mit mir in Verbindung gesetzt hat, trotz Email und Handynummer. Letztendlich habe ich mir über Paypal, was eine gute Firma ist, mein Geld wiedergeholt. Wenn man das alles beachtet, weiß man wohl auch was für eine Qualität die Produkte haben müssen , wobei ich mir hier kein Urteil erlaube, da ich keins mehr haben möchte. Es war alles einfach nur enttäuschend und von den Versprechen auf der Homepage, traf kein einziges zu. Die Ein-Stern-Bewertungen allerdings größtenteils schon. Vielleicht überlegt es sich ein unentschlossener, aufgrund meiner Bewertung, dann doch auf Kontakt zu dieser Firma zu verzichten.

Escooter needs repairing. Impossible to get anyone to repair it and furosystems impossible to make contact with.
Please can the advertise repair workshops so you can take your escooter there to be repaired. So frustrating to deal with this company and their products!!

I ordered an Aventa Max. It arrived in 7 days. It took me around just over an hour to build (and I am technically incompetent).

I did want to raise the handlebars slightly for a more relaxed riding position, so I emailed the Furo support to ask for the correct part and received an answer in a couple of days - their feedback was accurate and I ordered the part on Amazon and fitted it in 10 minutes.

I am very satisfied with this eBike, it is light and well-built with a high-quality finish. The performance is excellent. Overall, a very satisifed customer.

I recently changed jobs which involved a 13 mile commute each way. I had decided to cycle this but was feeling tired on arrival at work and home on a normal pushbike. I bought the Furo Aventa electric bike for this journey. I have now had the bike for over two weeks and its been absolutely fantastic. I arrive feeling like I have hardly done anything, although I do feel like I am getting some exercise oddly . The bike is well made and looks like a normal bike which I like. I had 2 bolts missing on my front mudguard which Furo sorted after contacting them. All in all I'm very happy with the bike. I had no delivery issues , I ordered first week in July and 2 weeks later it was delivered which I think is quite good. The manual doesnt have section for how to fit the front hydraulic brake but after a quick email to Furo they sent me a link to a Youtube video on how to correctly fit it, I could have foud this myself but never thought to search for it.

My Aventa bike is very well made and it is good to ride ,there are however a few small things that i do not like, 1. The saddle for me is uncomfortable, 2 the handelbar is not easy to fix anything on to it because of its tapered cross section.
I hope this feed back is useful.

While I appreciate that it was partly out of Furo X's hands, as Brexit created additional delays to delivery, the delay was far in excess of what I was led to expect at the time of placing the order. I did appreciate that Furo X very promptly refunded the additional import charges.

The bike is a good ride but the folding is rather clunky and the instructions not the clearest. I think it would be better if a clip on strap was provided to hold the wheels when folded, the velcro strips provided are very fiddly.

Look, I waited a long time for this bike. If I have any complaint it's that they should have been a bit more forthright about how long the manufacturing process could take. And also that they should not use UPS for deliveries, as they're not reliable (they lost the first delivery). That said, was it worth the wait?

Yes, it was worth the wait. Effortless gliding uphill has made long journeys around London a lot more pleasurable and relaxed. Oddly, the extra power also means I don't feel quite as worried when riding on the roadside. Everything about it is made with quality materials. My bike came with all trimmings, lights, indicators, rear rack, mudguards etc., which meant it was ready to go immediately. I should also say that, though you'd have more chance of getting through to God on the phone, their response to emails is usually decent and courteous. I haven't always found that when dealing with other companies.

A few minor possible shortcomings. It's a little bulkier than I expected, and not easy to pick up. This would perhaps be easier if they designed it to click shut on folding (like my old Brompton does). The instructions given aren't terribly detailed, and aren't clear about everything. For example, if the indicator remote doesn't work, you're supposed to replace the battery within. I bought the battery, opened the remote as instructed, and found no space for a battery. Which makes sense, because it is charged from a USB cable. So I don't know what to do about that.

Otherwise, if you want a good electric folding bike, and you're prepared to wait for a bit, Furo is a good option.

We purchased the Furo X MAX in November and it took 3 months to arrive. We were very happy with it for a while, for approx weekly leisure rides, but after a couple of months gap we came to use it and it will not turn on. Inspection of the battery shows a displaced connector surrounded by what looks like melted plastic. This is clearly a defective (and potentially dangerous) battery, and I note that other reviews report a similar issue.

We have sent messages and emails but several days later have had no reply. There is also no reply to repeated phone calls (in their stated office hours).

Update 10 Aug 2021

Shortly after posting this review, we received a call - they have now sent out a replacement battery and collected the faulty one, although the replacement is clearly not new or nearly-new and only has one key instead of 2. This may be because this is what all that was available and it does at least enable us to use the bike.

The explanation provided in the reply to the review is not correct. The battery has always been locked in place when in use. And in any case the issue occurred during a period when the battery was not in use and was not on the bike, so cannot possibly have been caused in the way suggested..