I have used Galactic for many years and they have always delivered, both in terms of actual delivery and quality. Many years ago, I was round friend’s place and bought some local over priced rubbish.... もっと見る
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I have gone with galactic 3 times. was gonna have a summer party, but, i decided to keep the money saved for my 30th. Next year, in April, ill be coming again, but my area will sound like a warzone, c... もっと見る
Some people thought, we may have gone too far this time. Words like ‘Thermobaric’, ‘Apocalyptic’ & ‘Dresden’ were being banded around before the display. During the display, countermeasures... もっと見る
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I ordered fireworks online and went to pick them up from the Dinnington store. No fuss ordering, and very good prices compared to other online retailers. Unlike some of our more local fireworks stores... もっと見る
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企業情報
当該企業による記述
Galactic Fireworks have the biggest and best range of premium quality fireworks for sale in the U.K. These include rockets, cakes, display packs, sparklers and more - buy online now!
連絡先
12-14 Hangsman Lane, S25 3PF, Dinnington, 英国
- 01709769184
- help@galacticfireworks.co.uk
- www.galacticfireworks.co.uk
4.8
優良
1812件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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Great products at a great price
Great products at a great price, delivered on time by their own drivers.👍
2025年10月8日
Galactic Fireworks からの回答
Hi William,
Thanks for your great review! Really pleased you were happy with the products, prices, and delivery service. Hope your fireworks put on a brilliant show! 👍
All the very best,
James
All fireworks I bought were brilliant…
All fireworks I bought were brilliant and very loud best fireworks I’ve got and definitely will be getting more next time!! I’ll have an even bigger order next year :) I definitely recommend getting any of your fireworks from here 100%
2025年10月25日
Galactic Fireworks からの回答
Hi Curtis,
Thanks for your fantastic feedback! Delighted you loved the fireworks and plan to go even bigger next year—that’s what we like to hear!💥
All the very best,
James
We were so impressed with the…
We were so impressed with the fireworks! They were excellent value for money and the display was absolutely stunning — everyone loved it. The YouTube videos showing what each firework would look like were really helpful and made choosing much easier. Everything was reasonably priced and of great quality. We’ll definitely be buying from here again next year!
2025年10月7日
Galactic Fireworks からの回答
Hi Aarati,
What a wonderful review—thank you! I’m thrilled you were happy with the fireworks and found the videos helpful when choosing. Sounds like your display went down perfectly—hope next year’s is even better!
All the very best,
James
Galactic Fireworks からの回答
Hi Ron,
Cheers for the review! Really glad you were happy with the quality and price. Hope the display went brilliantly!
All the very best,
James
Galactic Fireworks からの回答
Hi Joan,
Thanks for your message! No problem at all—I’m glad everything arrived safely in the end. Hope you have a great display when you set them off!
All the very best,
James
unbelievable fireworks company
unbelievable fireworks company, i baught the big top package and was unbelievable, will be getting more next year 🤘🏻🤘🏻🤘🏻
2025年11月4日
自発的なレビュー
Galactic Fireworks からの回答
Hi Kyle,
Thanks for your brilliant review! So pleased you loved the Big Top pack—it’s a proper crowd-pleaser. Great to hear you’ll be back for more next year :)
All the very best,
James
A great company to deal with
A great company to deal with, ordered the Las Vegas box and it was delivered the very next day fantastic delivery excellent communication and the fireworks were amazing
2025年10月28日
Galactic Fireworks からの回答
Hi Greg,
Thanks for the fantastic feedback! Really pleased the Las Vegas box hit the mark and that delivery and communication went smoothly. Hope you have a showstopping display!
All the very best,
James
Absolutely terrible customer service.
Arrived at the shop wasnt really busy 3 lots of 2+ parties of people wanting fireworks. I was waiting to be served for 20mins but then to be ignored for some strange reason for the entire duration of being there. Havnt said or done anything to upset staff but they was clearly not wanting my money.
Tall gentlemen with the skin head asking if anyone wants help.. I replied 3times saying yes me but was blanked/ignored all times for some reason I dont understand.
Even asked the small blonde lady if she was free to help us. for her to say im covering the till which I understood. And carried on waiting an extra 5mins.
New customer walks in and gets served as im just stood there waiting, being ignored.
Never in my life have I ever dealt with service like that.
Have been to the shop before with family members always been in and out with buying fireworks. But this time when wanting help/service i was just straight up blanked/ignored for a full 20/25mins even when the staff was free to help. Just ended up walking out.
Ill repeat never in my life have I ever had customer service like that. Im never one to write reviews either but the obvious ignoring just straight p***** me off.
Won't be spending a penny in this shop again.
If the staff see this review and get bored watch the cctv footage I was the lad with the red and black fleece on with my partner and kids. (In shop 4-9-25 at 18:00) maybe review and reflect on the bad customer service.
Edit: replying to the reply back from manager.
The staff member also asked pritty loud who's next to be seen where I said "me" 3 times and was completely ignored.
Staff walked past dealing with customers im not going to just butt in throwing weight around.. i was waiting my turn you could see who was next to be seen and approach.. he could have asked if i needed help etc but nothing from his side.
Maybe next time ill just jump queue and push my way to be seen. But I guess your company doesnt want respect. You could see who was next be seen. Isn't really hard to read the room under pressure working in a shop..
The staff who asked my partner when she pointed at me. Didn't even say anything and wasn't ready to help at all. He was more of a mascott for the shop rather then helping customers. All he did was fetch fireworks out the back. He could've easily cracked on with getting what we needed but instead stood looking gormless.
Shame really.
2025年11月4日
自発的なレビュー
Galactic Fireworks からの回答
Hi Br,
I’ve watched the CCTV footage from that evening in full, as I was genuinely surprised by your review — we take customer service extremely seriously, and as you’ll see from our other feedback, it’s something we’re well known for.
It was a very busy evening in the shop (the 4th of November, so our second busiest of the year), and from the footage, I can see you and your family browsing for quite a while. Staff passed by several times, but you didn’t appear to ask for help, so they understandably assumed you were still looking and served customers who were asking to be served. Just before you left, one of our team members actually asked your partner directly if you were being served — she replied “I’m with him,” pointing to you — at which point the staff member was ready to help, but you didn’t respond or engage, and the team then served the next customer who approached them.
I completely appreciate that from your point of view it may have felt like you were being ignored, but it genuinely wasn’t the case. Daniel (the tall gentleman you mentioned) has been with us for almost 20 years and takes real pride in helping customers, and the lady on the till is my mum — we’re a family business, and I’ll always defend our team when I know they’ve done their best.
I’m sorry the experience left you frustrated, but after reviewing everything carefully, I don’t think it’s fair to suggest you were deliberately ignored. A little more engagement from your side — especially on such a busy evening — would have seen you served straight away.
All the very best,
James
Aaron the top man
Aaron the top man! Ordered a few days before bonfire night, turned up reliably the day before - Aaron was a legend, fireworks look mint, not much else to say!
2025年11月4日
自発的なレビュー
Galactic Fireworks からの回答
Hi Todd,
Love this—thank you! Aaron will be chuffed to bits reading that. Glad everything arrived right on time and that the fireworks look spot on. Have an amazing display!
All the very best,
James
Galactic Fireworks からの回答
Hi Mark,
Thanks for your review! Delighted your order reached you so quickly. Hope your fireworks light up the sky!
All the very best,
James
lovely doing business with you always…
lovely doing business with you always pleasant and prompt.
2025年10月28日
Galactic Fireworks からの回答
Hi Jeanette,
Thanks for your lovely review! Always a pleasure dealing with you, and I’m glad everything was handled promptly.
All the very best,
James
Galactic Fireworks からの回答
Hi Tracy,
Thanks for your review! Really pleased ordering was easy and that delivery arrived right on time. Hope your fireworks light up the night beautifully.
All the very best,
James
11/10 staff are amazing .
11/10 staff are amazing .. brilliant products excellent service ..
2025年10月27日
Galactic Fireworks からの回答
Hi Brion,
What a review—thank you! I’m delighted you rate both the products and our team so highly. Hope you have an amazing display!
All the very best,
James
Absolutely amazing business perfect all…
Absolutely amazing business perfect all round from the easy to navigate Web page to the demos if fireworks. Responses to questions are fastest I've ever had. Delivery was super quick delivered by the friendliest kind gentleman called Aaron best delivery driver I've ever had. My new go to fireworks company highly recommend and will definitely use again
2025年11月4日
自発的なレビュー
Galactic Fireworks からの回答
Hi Emma,
That’s such a wonderful review—thank you! I’m thrilled you enjoyed the website, the demos, and Aaron’s friendly service. Hope your fireworks make for an incredible night!
All the very best,
James
Galactic Fireworks からの回答
Hi Luke,
Thanks for your kind words and continued support! Hope you have a spectacular display this year.
All the very best,
James
Fast and reliable service
Fast and reliable service. We’ll definitely use you again. Very friendly and helpful.
2025年10月27日
Galactic Fireworks からの回答
Hi Paul,
Thanks for your feedback! Really pleased you were happy with both the speed and friendliness of the service. Hope you have a brilliant display!
All the very best,
James
Excellent would definitely recommend
Absolutely great service and amazing fireworks (low noise) even my neighbours thanked us!
2025年10月28日
Galactic Fireworks からの回答
Hi Kelly,
Thanks for your lovely review! Great to hear the low-noise fireworks were a hit!
All the very best,
James
Galactic Fireworks からの回答
Hi Robert,
Thanks for your kind words! Really pleased everything was straightforward and that the team made things easy for you. Hope you have a brilliant display!
All the very best,
James
Good communication and delivery on time
2025年10月27日
Galactic Fireworks からの回答
Hi Mike,
Thanks for your review! Great to hear the updates and delivery timing all went to plan. Hope your fireworks put on a great show!
All the very best,
James
I have used these guys for the past few…
I have used these guys for the past few years and have never been disappointed. Amazing quality products especially if you got a bit of extra cash to burn on some display options. Can't fault them and for those that have complained on here.....really!? Grow up. Aaron was my delivery guy this year, great guy absolute legend! Thanks again and see you at New year's eve shall I!
2025年10月25日
Galactic Fireworks からの回答
Hi Adam,
Brilliant review—thank you! Really appreciate the loyalty and kind words, and I’ll make sure Aaron sees the shout-out. Hope your fireworks this year are every bit as epic as you described. See you at New Year’s!
All the very best,
James
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