Reached out to the company twice in regard to obtaining a refund, for a product that did not agree with me. Worst customer service ever, no response to emails, or responsibility taken for adverse re... もっと見る
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After looking endlessly for a trusted Astaxanthin product, I came across Genetic Labs. Great to know that their product is genuine & 3rd party tested, as there a lot out there that are definitely do... もっと見る
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I have used Genetic Labs Berberine and Astaxanthin. I must say they are amazing! The Berberine makes me feel fuller longer and overall I feel better. The Astaxanthin has taken 5 years off my face, its... もっと見る
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This brand is amazing!! I’ve tried multiple brands that sell creatine and collagen powder and none have beaten gen labs. I’ve also started taking NMN and Astaxanthin. The results have been incredible,... もっと見る
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企業情報
当該企業による記述
Invest in your future health. We're an Australian longevity supplement company focused on the science of healthy ageing. We believe ageing isn't determined by genetics alone. The way we live, the environment we're exposed to and the choices we make every day all influence how we age. Our approach to supplementation is grounded in scientific research, with a focus on cellular health and the biological processes that support long-term wellbeing. We're deliberate about what goes into our products. From ingredient selection and formulation to Australian manufacturing and independent testing, every stage is guided by our commitment to quality, purity and transparency. We create premium, science-backed supplements for people who want to take a proactive approach to their health, today and for the years ahead.
連絡先
オーストラリア
- www.geneticlabsaustralia.com
4.5
優良
56件のレビュー
最近のレビュー依頼の記録はありません
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Digestion relief
I have been taking Astaxanthin and Berbarine from Genetic Labs, the most noticeable improvement is my digestion, also I feel I have more energy throughout my busy active work days. In February there was a long delay in receiving products due to stock issues but this has not deterred me from trusting them with their products, I also love that they are based in Adelaide, as I live in regional SA.
2026年4月1日
自発的なレビュー
Genetic Labs Australia からの回答
Thank you Alison, this is so lovely to read! Hearing that you've noticed improvements in both digestion and energy is exactly what we hope for. We really appreciate your patience during the stock delay earlier in the year, and we're glad it hasn't shaken your trust in us. That means a lot. Fellow SA locals too, so this one hit close to home! If you ever need anything at all, don't hesitate to reach out.
- Genetic Labs Australia Team
Excellent products
Excellent products. I’ve been taking Astaxanthin alongside the Berberine for over a month and have found relief in my aches & pains and have more energy. I have osteoarthritis and fibromyalgia plus monthly chronic migraines.
2026年4月3日
自発的なレビュー
Genetic Labs Australia からの回答
Hi Michelle,
This honestly made our day, thank you so much for sharing. Hearing that you’ve noticed relief in your aches and pains along with a lift in energy after taking Astaxanthin and Berberine is exactly why we do what we do.
We put a lot of care into how our formulas come together, so it means a lot to know they’re supporting you day to day, especially with everything you’re managing. Everyone’s experience is different, but it’s always encouraging to hear when people start feeling those changes.
So glad you're on this journey with us. If you ever have questions or want to talk through your routine, we’re always here.
-Sammie
Genetic Labs Australia からの回答
Thank you so much Yao, that means the world to us! If you ever need anything at all, don't hesitate to reach out.
- Genetic Labs Australia Team
Noticed a change in my eyesight and clarity…
Noticed a change in my eye clearness after 16 days. Night blindness while driving has also receded. Haven't noticed any changes in my skin but my co-workers have stated that my face has a glow. Ordered on a Monday and received on the same Thursday, have always ordered frequently and received quickly. My daughter is taking there NMN and has found a significant difference in her skin and nails.
2026年3月19日
自発的なレビュー
Genetic Labs Australia からの回答
Thank you Ngaire, what a wonderful review! Noticing changes in eye clarity within 16 days is incredible, and a glowing complexion noticed by your co-workers is always a good sign! So glad the delivery has been consistently quick for you too. And how lovely that your daughter is seeing results with the NMN as well. If either of you ever need anything, we're always here.
- Genetic Labs Australia Team
Great company to deal with
Great company to deal with, prompt delivery and products are high quality. Highly recommend!!
2026年1月11日
自発的なレビュー
Genetic Labs Australia からの回答
Thank you Tina, really appreciate you taking the time to share that! If you ever need anything at all, don't hesitate to reach out.
- Genetic Labs Australia Team
Im on my 2nd order of hydrolysed…
Im on my 2nd order of hydrolysed collagen peptides from genetic labs Australia, both times my order has delivered within 3 days and have been sent emails throughout that time ,iv had a great experience so far with increasing energy levels and hair and skin its actually working love it
2026年3月3日
自発的なレビュー
Genetic Labs Australia からの回答
Hi Trudy,
This honestly made our day, thank you so much for sharing. Hearing that you're already on your second order and noticing improvements in your energy, hair, and skin is exactly why we do what we do.
It’s also great to hear your orders have been arriving quickly and that the updates along the way have made the experience smooth. We put a lot of care into both the product and how it gets to you, so it really means a lot when that comes through.
So glad you're on this journey with us. If you ever have questions or just want to chat about your routine, we're always happy to help.
-Sammie
Ridiculous delivery time.
I found the delivery time way too long.
I ordered something from another suppliment company and received the order within three days!
I had to ask Genetic Labs where my order was. It should not take weeks for an Australian company to deliver items.
And a distinct lack of communication was evident.
So I am hesitant to place a second order.
2026年1月29日
自発的なレビュー
Genetic Labs Australia からの回答
Hi Anita, thank you for the honest feedback. We're sorry your order took longer than expected and that you had to chase us for an update. That's not the experience we want for our customers and we completely understand your frustration.
Delivery times and proactive communication are areas we take seriously and are always working to improve. We'd love the chance to make it right. Please feel free to reach out to us at support@geneticlabsaustralia.com and we'll take care of you.
I am still waiting on this product
I am still waiting on this product. I chose this company because it was Australian and I thought I would get my product quickly. So far it’s been 3 weeks. After waiting for two weeks with no ongoing confirmation of its arrival, I emailed this company to ask why I hadn’t heard anything to be told that it wasn’t in stock and they would ship it when it was. An email would have been nice to know this. I think it’s fair to say that having to wait for over 3 weeks, and still waiting, for a product that’s supposedly in Australia is a bit steep. This will be my last purchase with this company, I will be looking elsewhere.
2026年1月20日
自発的なレビュー
Genetic Labs Australia からの回答
Hi Maree,
We’re sorry this has been frustrating.
There was a temporary stock delay at the time of your order, which was noted on the product page. Your order was shipped on the 5th and tracking was provided once dispatched.
Yes, we are manufactured in Australia. You can view our TGA sponsor details here: https://www.tga.gov.au/resources/sponsor/genetic-labs-australia, and we’re also part of the Australian Made campaign: https://australianmade.com.au/licensees/genetic-labs-australia
As mentioned via email, a full refund was offered and that option still stands. If you’d prefer to refund your order, just let us know and we’ll process it immediately.
I’m really impressed with Genetic Labs
I’m really impressed with Genetic Labs. Their supplements are top-notch and you can tell they’re the real deal. After using them for a while now, I can confidently say I won’t be switching to any other brand. And the fact they’re Aussie made is the icing on the cake!
2025年11月1日
自発的なレビュー
Genetic Labs Australia からの回答
Thank you so much Evely, comments like this really do mean everything to us! We're so glad you're feeling the difference and that the Aussie-made quality is coming through. If you ever need anything at all, don't hesitate to reach out.
Highly recommended
Could not recommend their supplements enough! A trusting company that’s local to aus with high quality products!
2025年11月18日
自発的なレビュー
Genetic Labs Australia からの回答
Thank you Lexie, that means a lot! If you ever need anything, we're always here.
Genetic Labs Australia are a trustworthy company
Genetic Labs Australia is my go to supplement supplier as the products are of high quality and Australian made.
NMN has been crucial in improving my overall wellbeing, I sleep better, I feel better, I have so much more energy.
The collagen is my personal favourite though, as it mixes into my coffee without spoiling the flavour and the improvement in my skin is amazing!
I highly recommend Genetic Labs as they are truly a trustworthy company that are easy to communicate with and always provide great service.
2025年11月16日
自発的なレビュー
Genetic Labs Australia からの回答
Thank you so much Jo, this genuinely made us smile! Better sleep, more energy, and glowing skin from the collagen in your coffee, that's exactly what we're here for. So glad to have you as part of the GLA family. If you ever need anything, we're always here.
Quality with a capital Q
I love Genetic Labs. Their supplements are high quality, and, truly the genuine article. Now that I've been using their supplements for some time I can honestly say, I won't try any other brands. And Aussie made to boot!
2025年11月16日
自発的なレビュー
Genetic Labs Australia からの回答
Thank you Antonietta, we love that! Quality with a capital Q is exactly what we're going for. So glad to have your trust and loyalty. If you ever need anything, we're always here.
These are the only supplements I would…
These are the only supplements I would take for longevity. Super high quality and have massively boosted my day to day life.
Highly recommend!
2025年11月16日
自発的なレビュー
Genetic Labs Australia からの回答
Thank you Noah, that means a lot! So glad they've made such a difference to your day to day. Here for the long haul with you.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I’ve been using GenLabs for 6 months now and the quality shows. I feel more energised, focused, and healthier overall. Everything arrives quickly and beautifully packaged. Highly recommend to anyone wanting Australian made, reliable, effective supplements that actually make a difference!
2025年11月13日
Genetic Labs Australia からの回答
Thank you Noah, that's exactly the kind of impact we're aiming for! Really glad to have you on the journey. If you ever need anything, we're always here.
This brand is amazing!
This brand is amazing!! I’ve tried multiple brands that sell creatine and collagen powder and none have beaten gen labs. I’ve also started taking NMN and Astaxanthin. The results have been incredible, I have more energy daily, feeling sharper and my skin has improved so much. Recovery after training has improved significantly. Overall, feeling so much healthier and fitter! I’ve even been gifting family and friends the products and they all love! Customer service has been amazing, super informative team and fast to answer any questions about products.
2025年11月13日
自発的なレビュー
Genetic Labs Australia からの回答
Thank you Marisa, this is so lovely to read! The fact that you're gifting them to family and friends says it all. So glad the whole range has been working for you, more energy, better skin and faster recovery is exactly what we're here for.
Amazing creatine
Big fan of their Creatine. Been taking it for 2 months and really noticing the difference. Amazing customer service too!
2025年9月5日
自発的なレビュー
Genetic Labs Australia からの回答
Thanks Corey! Two months in and already feeling it, that's what we love to hear. German sourced, Australian made, no fillers. Just pure creatine doing its job.
These supplements have changed my life!
These supplements have changed my life. I have been taking them for 3 months and I have honestly never felt better. I have more energy throughout the day, I don’t have that afternoon slump anymore. I am sleeping better and my recovery is on point.
I would strongly recommend everyone taking these if they want a healthier and better life!
2025年9月5日
自発的なレビュー
Genetic Labs Australia からの回答
Thank you Jordy, three months and already a completely different person, love hearing this. Strongly recommend away, we appreciate you!
Genetic Labs Australia からの回答
Thank you Quera, high praise and we'll take it!
All over great product
2024年11月1日
自発的なレビュー
Awesome products, amazing value..
Awesome products delivered on time with amazing value for money, an overall easy and pleasurable online buying experience. Genetic Labs are definitely my go-to for all my online health supplement needs.
2024年7月26日
自発的なレビュー
Genetic Labs Australia からの回答
Thank you Oliver, glad you're loving it!
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