Reached out to the company twice in regard to obtaining a refund, for a product that did not agree with me. Worst customer service ever, no response to emails, or responsibility taken for adverse re... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After looking endlessly for a trusted Astaxanthin product, I came across Genetic Labs. Great to know that their product is genuine & 3rd party tested, as there a lot out there that are definitely do... もっと見る
企業が回答しました
I have used Genetic Labs Berberine and Astaxanthin. I must say they are amazing! The Berberine makes me feel fuller longer and overall I feel better. The Astaxanthin has taken 5 years off my face, its... もっと見る
企業が回答しました
This brand is amazing!! I’ve tried multiple brands that sell creatine and collagen powder and none have beaten gen labs. I’ve also started taking NMN and Astaxanthin. The results have been incredible,... もっと見る
企業が回答しました
企業情報
当該企業による記述
Invest in your future health. We're an Australian longevity supplement company focused on the science of healthy ageing. We believe ageing isn't determined by genetics alone. The way we live, the environment we're exposed to and the choices we make every day all influence how we age. Our approach to supplementation is grounded in scientific research, with a focus on cellular health and the biological processes that support long-term wellbeing. We're deliberate about what goes into our products. From ingredient selection and formulation to Australian manufacturing and independent testing, every stage is guided by our commitment to quality, purity and transparency. We create premium, science-backed supplements for people who want to take a proactive approach to their health, today and for the years ahead.
連絡先
オーストラリア
- www.geneticlabsaustralia.com
4.5
優良
56件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
After a few months on Genetic Labs NMN
After a few months on Genetic Labs NMN, I’ve felt a steady boost in energy and even noticed my skin looking a bit firmer. It’s easy to take, and while it’s a bit pricey, the quality feels worth it. If you’re curious about NMN, I’d say it’s worth a try!
2024年11月10日
自発的なレビュー
Genetic Labs Australia からの回答
Thank you Oliver, steady energy and firmer skin a few months in, exactly what NMN is designed to do. Worth every cent!
I was taking another brand for a while
I was taking another brand for a while, so happy I changed to genetic labs Australia. They come in glass and are TGA approved. Feel amazing.
2024年11月1日
自発的なレビュー
Genetic Labs Australia からの回答
Thank you Ash, welcome to the GLA family! Glass bottles, TGA sponsored, and actually feeling the difference, that's exactly what sets us apart!
No response to order update
Have placed my second order 3 weeks ago and I have not received a shipping update, and 3 attempts at contacting them have been ignored. What is going on??
2024年11月8日
自発的なレビュー
Genetic Labs Australia からの回答
Hi Jodi
Thank you for your feedback, and I’m truly sorry for the experience you've had. We apologise for the delay in dispatching your order and any lack of communication on our end. Due to high demand, we currently have limited stock, and while we noted this on our website, we understand how important timely updates are, especially for returning customers like you.
We recently reached out via email to provide updates on your order, and as a thank you for your patience, we’ve included a discount and complimentary supplements. We’re committed to ensuring this experience is a one-time issue and are working hard to streamline our dispatch process.
Thank you for giving us the opportunity to make it right. Please feel free to reach out with any further questions.
Best regards,
Sarah
Been ordering for a year now
Been ordering for a year now, health has I proved dramatically, the berberine Improved my blood sugar & it has consistently been coming down I found I'm loosing wieght easier also since supplementing the berberine🙌 & have tried there other products and noticed increased energy when I had high dose NMN great product so happy with it thanks guys!
2024年11月4日
自発的なレビュー
Genetic Labs Australia からの回答
A year in and blood sugar coming down, weight shifting and energy up, that's a clean sweep Michael! Thanks for sticking with us, this is what it's all about.
Genetic Labs Australia からの回答
Thank you Eddie, means a lot!
Genetic Labs very poor service - not trustworthy
Genetic Labs accepted the order and still have not received the items after 3 weeks - very poor service and no communication
2024年11月10日
自発的なレビュー
Genetic Labs Australia からの回答
Hi Greg
On behalf of our team, we are truly sorry for the delay in receiving your order. We do have notes on each product description on our website explaining the delay in dispatching due to heightened demand and popularity of our products.
A member of our team has already reached out to you via email to ensure we can resolve this issue to best suit you. Again, my sincerest apologies for this delay.
Warm regards,
Sarah
Great Company, Amazing products!
We've had a great experience with Genetic labs Australia. Their supplements seem to be very high grade. My partner and I have noticed a great increase in our energy levels and mental clarity. Quick delivery and great packaging. Highly recommend this company!
2024年7月26日
自発的なレビュー
Genetic Labs Australia からの回答
Thank you Adrian, love that you and your partner are both feeling it! Energy and mental clarity as a duo, that's the dream :)
Amazing products and customer service
I always find it hard to trust many businesses online due to the large amount of scammers and poor quality products. This company really has absolutely earned my trust and respect. Not only are their products of the highest quality but the customer service and prompt delivery really leave you feeling satisfied and comfortable with my purchases. This means a lot to me and I don’t normally don’t leave many reviews but I believe they deserve one for all the information and assistance they have provided me. It can be daunting understanding supplements and health products. Thanks team and keep it up! :)
2024年5月17日
自発的なレビュー
Genetic Labs Australia からの回答
Thank you Kevin, this genuinely means a lot to us. Trust is everything and we don't take it lightly. So glad we could make the whole experience feel easy, that's exactly what we're here for.
Outstanding Products!
Wish I could give more than 5 stars to Genetic Labs! Their products are of the highest quality without a doubt! Their process of ordering and communication is refreshingly professional.
2024年7月27日
自発的なレビュー
Genetic Labs Australia からの回答
Thank you Rani, we'd take those extra stars! Really glad the whole experience has felt seamless from start to finish.
Berberine and collagen
I have been taking Berberine and collagen for more than a year now and I cannot live without it! I have been aware of these products and tried many other brands this is the only one I have stuck with not only bc they have great customer service but really value my loyalty to the brand and offer me rewards and loyalty benefits. Highly recommend this brand love that it's Australian.
2024年7月27日
自発的なレビュー
Genetic Labs Australia からの回答
Thank you Sara, a year in and can't live without it, that's everything! Loyalty goes both ways and we're so glad you feel that. Here for the long run with you.
Ordered NMN and Resveratrol stack
Ordered NMN and Resveratrol stack. Love that it’s manufactured in Australia and third party tested as most stuff on the market is rubbish.
Shipping was quick and rocked up in very nice packaging. Will buy again
2024年5月16日
自発的なレビュー
Genetic Labs Australia からの回答
Thank you Ramon, you nailed it, Australian made and third-party tested is non-negotiable for us. Glad it arrived quickly and looking forward to having you back!
I am so glad I found NMN made in aus…
I am so glad I found NMN made in aus that's third party tested. feeling good after a couple months of taking it
2024年1月23日
自発的なレビュー
Genetic Labs Australia からの回答
Thank you Hannah, a couple of months in and feeling good, and only getting better from here!
Genetic Labs Australia からの回答
Thank you Michael, great service and fast delivery is the baseline, glad we delivered.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。