GHD レビュー 44

Purchased as a gift and there was an offer on at the time. My bad as I didn't process the sale correctly to "add" the offer. When I explained what had happened I was told there was nothing they could do unless I returned them and did a new sale??? This makes no sense, would have meant an additional collection and delivery and possibly not been delivered in time to give as a gift. Great product, terrible service.

#update
They refused to leave my review on their page so be warned. Unlike trustpilot all their reviews are only the reviews they want you to see.

I order straighteners from GHD and on opening the website was offered a 15% discount on first order. I picked this, was given a code and proceeded with the order. At the checkout the 15% wasn’t applied. I tried phoning without success so ended up having email correspondence with GHD to be told I could only have one offer and I was getting a free gift so couldn’t get the discount. I never asked for the free gift of some hair product. There was then an issue with delivery and I was asked if I wanted a new set of straighteners sent to the same address. I advised I did not want a new set but wanted a refund. I was advised this had been processed and to wait 3-5 days for it to reach my account. On the fifth day I still had no refund and phoned them to be told my refund was processed on the day I phoned and I had to wait another 5 days for my £179 to reach my account as there had been a technical hitch!!! Everything about dealing with GHD was a nightmare. I knew I should have gone to Amazon.

Very disappointed in GHD I have bought many sets of these straighteners as they are the best, but ive cganged my opinion of them, I have a pair they have a fault, the button switches on but no power then ut turns on itself, i wrote to head office, was told dont offer repairs, and they could offer 15% goodwill gesture well GHD are doing a 15% campaign off atm so I was offered nothing, I will not be buying GHD I have gone elsewhere

They have the worst warranty policy ever!!!! My GHD broke after less than a year. If your GHD breaks, you have to pay for the shipping back to them. Most companies will give you a shipping label. Then once they get it back, it takes up to two weeks to get a new styler. That's almost three weeks without a styler....
It's kind of frustrating that put you through all these hoops because their product is faulty. I have to pay for shipping and be without the straightener for 3 weeks when they are the one with the faulty product.
Lastly, their warranty says that if you send back a limited edition one they will replace it with whatever they have in stock which also sucks if you really like the one you have!